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- 1. Multiple-choice1 minute1 pt
Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?
planning
organizing
structuring
controlling
- 2. Multiple-choice1 minute1 pt
_______ provide managers with information about how well the organizational strategy and structure are working.
Reward policies
Rules and guidelines
Control systems
Programmed decisions
- 3. Multiple-choice1 minute1 pt
Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?
feedback control
feedforward control
concurrent control
output control
- 4. Multiple-choice1 minute1 pt
When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?
output control
concurrent control
clan control
feedback control
- 5. Multiple-choice1 minute1 pt
What happens in step 1 of the control process?
Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.
Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.
Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.
Managers evaluate whether—and to what extent—performance deviates from the standards of performance.
- 6. Multiple-choice1 minute1 pt
In the final step in the control process, managers
measure output.
evaluate behavior.
make changes if needed.
compare performance against the standards.
- 7. Multiple-choice1 minute1 pt
When measuring actual performance,
output and behavior are always easy to measure at the same time.
behavior and output are harder to measure in nonroutine or complex organizational activities.
in nonroutine activities, it is easier to measure behavior than output.
behaviors are easier to measure than outputs because they're more tangible and objective.
- 8. Multiple-choice1 minute1 pt
_______ control takes advantage of the power of organizational culture to serve a dual function of keeping organization members goal-directed while open to new opportunities.
Feedforward
Clan
Concurrent
Feedback
- 9. Multiple-choice1 minute1 pt
Which organizational control system uses shared values, norms, and socialization as measures of control?
output control
behavior control
feedback control
clan control
- 10. Multiple-choice30 seconds1 pt
Control helps managers build competitive advantage.
True
False
- 11. Multiple-choice30 seconds1 pt
A control system must to be flexible in order to be effective.
True
False
- 12. Multiple-choice30 seconds1 pt
Behaviors are generally easier to measure than outputs because they are more tangible and objective.
True
False
- 13. Multiple-choice30 seconds1 pt
Leverage ratios measure organizational performance based on how well managers borrow money or use equity to finance operations.
True
False
- 14. Multiple-choice1 minute1 pt
_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.
Cultural
Routine
Control
Organizing
- 15. Multiple-choice1 minute1 pt
In order to anticipate problems before they arise, managers should develop a system for _______ control.
feedforward
concurrent
behavior
clan
- 16. Multiple-choice1 minute1 pt
A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met?
concurrent
feedforward
output
clan
- 17. Multiple-choice1 minute1 pt
During the conversion stage, managers use _______ control to recognize when problems are arising.
feedforward
concurrent
input
clan
- 18. Multiple-choice1 minute1 pt
An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of _______ control.
feedforward
concurrent
feedback
input
- 19. Multiple-choice1 minute1 pt
A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is
measuring actual performance.
comparing actual performance against chosen standards.
implementing a feedback measure.
establishing a standard of performance.
- 20. Multiple-choice1 minute1 pt
School attendance records in the context of a control process are an example of
evaluating performance.
initiating corrective action.
measuring actual performance.
comparing results.
