Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?
_______ provide managers with information about how well the organizational strategy and structure are working.
Rules and guidelines
Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?
When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?
What happens in step 1 of the control process?
Customers provide information about their reactions to goods and services so corrective action can be taken if necessary.
Managers are given immediate feedback on how efficiently inputs are being transformed into outputs.
Managers decide on the standards of performance, goals, or targets that they will use in the future for performance evaluation.
Managers evaluate whether—and to what extent—performance deviates from the standards of performance.
In the final step in the control process, managers
make changes if needed.
compare performance against the standards.
When measuring actual performance,
output and behavior are always easy to measure at the same time.
behavior and output are harder to measure in nonroutine or complex organizational activities.
in nonroutine activities, it is easier to measure behavior than output.
behaviors are easier to measure than outputs because they're more tangible and objective.
_______ control takes advantage of the power of organizational culture to serve a dual function of keeping organization members goal-directed while open to new opportunities.
Which organizational control system uses shared values, norms, and socialization as measures of control?
Control helps managers build competitive advantage.
A control system must to be flexible in order to be effective.
Behaviors are generally easier to measure than outputs because they are more tangible and objective.
Leverage ratios measure organizational performance based on how well managers borrow money or use equity to finance operations.
_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.
In order to anticipate problems before they arise, managers should develop a system for _______ control.
A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met?
During the conversion stage, managers use _______ control to recognize when problems are arising.
An online clothing retailer discovered that the majority of the returns it received were the result of incorrect sizing. The retailer then worked with the clothing manufacturing company to improve the accuracy of its sizing patterns. This demonstrates the use of _______ control.
A customer service team identifies a goal of three business days for addressing all customer concerns. In the context of a control process, this goal is
measuring actual performance.
comparing actual performance against chosen standards.
implementing a feedback measure.
establishing a standard of performance.
School attendance records in the context of a control process are an example of
initiating corrective action.
measuring actual performance.