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Professional Development
Professional Development
Client Care and Communication
10 questions
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- 1. Multiple Choice
During a conversation, what percentage of what we are communicating comes from the tone we use?
7 %
38%
55%
100%
- 2. Multiple Choice
Which one of the following is considered to be a type of multimedia communication?
A consultation
A DVD
A poster
A price list
- 3. Multiple Choice
Which one of the following is an example of negative body language?
Staring
Giggling
Nodding
Waving
- 4. Multiple Choice
Which one of the following is an example of negative behaviour?
Being efficient
Being proactive
Being argumentative
Being assertive
- 5. Multiple Choice
When you give instructions?
Stand beside the person
Use technical abbreviations
Write them down
Speak clearly and not rush
- 6. Multiple Choice
Which one of the following is an example of an open question?
What is your skin care routine?
Is this what you use on your face?
Do you use this product on your skin?
You can use this product on your skin
- 7. Multiple Choice
In relation to the storage of record cards, the Data Protection Act applies to records that are:
Stored in an electronic database
Stored in a filing cabinet
Stored in the reception area
Stored in a lockable cupboard
- 8. Multiple Choice
A client complains that they were sold a moisturiser that had already been opened. Who should the client be referred to?
The receptionist
Another therapist
The product company's representative
The salon manager
- 9. Multiple Choice
Which one of the following would not be required on a consultation card?
The clients mobile number
The clients marital status
The products used during the treatment or service
Any contra-indication to the treatment
- 10. Multiple Choice
Where is the best place to carry out a consultation?
The main reception
In the relaxation room
In the treatment room
In the retail area
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