You should always end your email with a proper salutation.

You should avoid discussing confidential information in an email.

If you wish to become a successful businessperson, you must be able to talk with everyone.

You need to use many hand gestures when you are talking to ensure that your messages are clearly delivered.

Interpersonal skills include communication and social skills, teamwork, problem solving and critical thinking and professionalism.

An email should be long and detail enough to ensure people understand your message.

Non-verbal communication is not a communication skill.

You are encouraged to use uppercase for the entire email to get the recipients attention to read your email.

Effective conversation involves two activities: ______ & ______.

Valuable interpersonal skills for your career include:

We only use the BCC in an email when we want to maintain privacy of the recipients.