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- 1. Multiple Choice
Communication is a learned skill.
True
False
- 2. Multiple Choice
Communication is the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, and feelings.
True
False
- 3. Multiple Choice
By listening effectively, you can get more information from other people, increase others' trust in you, increase conflict, and better understand how to work with others.
True
False
- 4. Multiple Choice
Which of these are strong Interviewing Skills
Punctuality
Casual Language
Enthusiasm
Preparedness
- 5. Multiple Choice
I am showing initiative if...
I see something say something
Ignore it, it's not my job
I see what needs to be done and do it even if it is not my responsibility
Do my job perfectly
- 6. Multiple Choice
90% of Communication is made up of
Listening
Non-verbal communication
Opinion
Suggestion
- 7. Multiple Choice
My responsibilities to my employer include
punctuality
best use of work time
following safety guidelines
giving my opinion on best practices
- 8. Multiple Choice
Why might a person from Georgia have trouble understanding a person from New York?
Use of jargon
Use of different tones
Use of different dialects
Use of different languages
- 9. Multiple Choice
What term describes a variation of a language spoken by a particular group of people?
Tone
Jargon
Dialect
Semantics
- 10. Multiple Choice
Smiling and rolling your eyes are examples of
tone
jargon
gestures
semantics
- 11. Multiple Choice
Buzzwords, technical language, and slang in a profession are called
jargon
semantics
noise
bias
- 12. Multiple Choice
"Frenemy" and "busted" are examples of
jargon
semantics
gestures
slang
- 13. Multiple Choice
People often judge the sincerity of a speaker by his or her
clarity
tone
gestures
jargon
- 14. Multiple Choice
Body language and gestures are an example of
context
nonverbal communication
medium
compassion
- 15. Multiple Choice
What is referred to as the ability to focus closely on what another person is saying to summarize the true meaning of a message?
Listening
Hearing
Communicating
Discussing
- 16. Multiple Choice
Language differences, assumptions, cultural differences, and noise can all be
jargon
action-required information
interpersonal communication
obstacles to good communication
- 17. Multiple Choice
A(n) ____________ is an preconceived idea about something that could affect a message usually negatively. (Select all that apply)
bias
thought
prejudice
discussion
- 18. Multiple Choice
Nonverbal communication is communication without words and includes (select all that apply).
Facial expressions
Gestures
Eye contact
Listening
- 19. Multiple Choice
A two-way communication that has delayed feedback is interpersonal communication.
True
False
- 20. Multiple Choice
Which of the following is not one of the eight steps of effective writing.
Think about the audience
Taking a survey
Identify the topics
Read through the draft
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