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- 1. Multiple Choice
............ I speak to Alan, please?
Hello
Can
Sorry
Bye
- 2. Multiple Choice
A: Who’s calling?
It’s Jusmine.
It’s beautiful.
It’s expensive.
It’s OK.
- 3. Multiple Choice
A: Sorry. He’s not in right now.
B: ......... .
Fine. I’ll call back again.
Yes, speaking.
No problem.
OK. Bye.
- 4. Multiple Choice
A: Air Buzz Company. _________?
B: I would like to talk to Mr. Anton, please.
A: One moment, please. I will put you through to Mr. Anton.
Can you help me
How may I help you
What would you like to order
How do you do
- 5. Multiple Choice
A: Is this 0821-666-777?
B: Sorry, wrong number.
A: ________.
B: It’s all right.
Of course
That’s good
Sorry
Thank you
- 6. Multiple Choice
A: Could you take a message?
B: ________.
Yes, it’s C-A-T-H-Y.
Yes, of course. I will get a pen.
I’ll call back later.
That’s OK. I’ll hold.
- 7. Multiple Choice
I tried calling you, but the line was engaged.
The underlined word has the same meaning with….
Married
Free
Busy
Open
- 8. Multiple Choice
A: I’d like to speak to Mr. Khan, please.
B: Hold on. I will get him.
The underlined word has the same meaning with….
Wait
Touch
Hint
Bring
- 9. Multiple Choice
A: I’m _______ she is in a meeting. Could you call back later?
B: All right, then.
Regret
Forget
Afraid
Tired
- 10. Multiple Choice
This is STTD’s phone number. The _______ is 0274. The number is 418-248.
Extension
Transferring code
Area Code
Country Code
- 11. Multiple Choice
A: Can I speak to Mr. David?
B: I’m sorry. _______.
He is available now
But Mr. David is on another line
I will transfer you to Mr. David.
He is free at this time
- 12. Multiple Choice
“_______ Mr. Fendi and thank you for calling”.
Good morning
Good bye
How are you
How’s life
- 13. Multiple Choice
Can you .................. a moment please? I'm getting another call now in my phone.
cut off
call up
hold on
get through
- 14. Multiple ChoiceTo speak upto speak louderto connect using the power buttonto end a telephone conversationto finish talking on the phone
- 15. Multiple Choice
" Hello, I am Miranda, is this Fave Hotel California?
I'd like to book a room for my family tomorrow"
that sentence show the _________of Reservation
Closing
Responding and Closing
Tariff
Opening and Booking
cancelling
- 16. Multiple Choice
Piala Sakti Medical Center, Good Morning. How may I help you?
I really want to meet you today
I want to make appointment with the doctor
I want to meet the doctor's wife this afternoon
I want to check the doctor's health
- 17. Multiple Choice
How will you pay?
I'm going to use my health insurance if possible
I will pay by working there
I'm not sure how will I pay the cost
I have no money and health insurance
- 18. Multiple Choice
My I have your name, please?
I am John Smith.
I'm seventeen years old
I'm your sister's friend
It's J-O-H-N
- 19. Multiple Choice
Why do you want to see the doctor?
I just fine
I cannot sleep well and always thinking about the doctor whole night
I just miss the doctor very much
I have had a very bad sore throat for five days.
- 20. Multiple Choice
Please leave your message when you hear the ........ .
tone
call
number
answer
- Answer choicesTagsAnswer choicesTags