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20 questions
Which function of management involves motivating, directing and coordinating employees
leading
planning
organizing
controlling
The manager who knows how to plan, organize, lead and control should not be left alone.
True
False
Each of the following is a characteristic of effective leaders except:
dependable
intelligent
motivated
bighead
Management is the _________ use and _________ of business resources
skillful, coordination
design, approach
The four functions of managers include each of the following except:
planning.
organizing.
cooperating.
leading
All leaders need to be dependable, which means that they
can listen, speak, and write effectively.
make a decision based on news
follow through on commitments.
Which one of the management functions involves analyzing information, setting goals, and making decisions about what needs to be done?
styling
planning
implementing
controlling
Analyzing information and making decisions about what needs to be done is known as
communicating
implementing
planning
The management function of __________uses graphs, charts, and data to measure performance
lead
plan
staff
control
The process of arranging people and resources to work together to accomplish a goal
Organizing
Controlling
Planning
Leading
Counting up the day’s sales and reporting it to the owner
Planning
Organizing
Leading
Controlling
Meeting with assistant managers to review employee productivity
Planning
Organizing
Leading
Controlling
Taking inventory (count) of all merchandise in stock on a daily basis
Planning
Organizing
Leading
Controlling
Dismissing (Firing) an employee for poor attendance rate
Planning
Organizing
Leading
Controlling
Conducting an employee workshop on customer service relations
Planning
Organizing
Leading
Controlling
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