Have an account?
Skip to Content
Build your own quiz
Suggestions for you
30 questions
Show Answers
See Preview
- 1. Multiple Choice
A System Administrator will use the Import Wizard to update existing Account records.
Which values can the Import Wizard use to find matching records?
Review
Address field
Account Name and Site fields
Created By field
Parent Account field
- 2. Multiple Choice
A System Administrator cannot share a report folder. What is a possible reason?
The reports in the folder are already shared with other users.
The reports in the folder only reference custom objects.
Folder Sharing is not enabled for the Org.
The folder is private.
- 3. Multiple Choice
Which three report charts show how many Leads are in the Marketing pipeline based on Lead Status and what percent each Lead Status represents? Choose 3 answers
Review
bar chart
donut chart
pie chart
line chart
funnel chart
- 4. Multiple Choice
Universal Containers wants internal support requests to be directed to any of the IT representatives. They want external support requests to be directed to customer support representatives based on the contact's location.
What should the System Administrator use to set this up?
Territory Management and Teams
Auto-responses Rules and Profiles
Automated Notifications and Groups
Assignment Rules and Queues
- 5. Multiple Choice
How should a sales rep create an all-day event in Salesforce?
Ask the System Administrator to check all-day events in the Activity settings.
Ensure the event is scheduled for times within the Start and End of Day hours.
Check the all-day event checkbox on the event.
Use a task for an all-day event because then no time fields are needed.
- 6. Multiple Choice
Which Salesforce capability allows customers to vote on new product features?
Ideas
Article
Answers
Knowlegde
- 7. Multiple Choice
What should the System Administrator check when users are unable to find a Custom Report Type?
Add a button for the new Report Type to the Report Builder.
Make sure the new Report Type is deployed.
Make sure the user Profile includes the Report Type.
Add the new Report Type to the related objects
- 8. Multiple Choice
Which two best practices are recommended prior to mass-deleting records? Choose 2 answers
Create a new list view for all records that need to be deleted.
Run and export a report to archive data before deletion.
Download a Setup Audit Trail for the last six months before deletion.
Schedule a weekly data export and download the backup zip files.
- 9. Multiple Choice
Universal Containers has an Auto-response rule to send emails when a customer submits a new Case and an Assignment rule to determine Case ownership for new Cases. In addition, the Case object has validation rules to ensure that each Case includes values for all fields needed by its owner to resolve the Case. Workflow Rules and Escalation Rules ensure that a support manager is properly notified when a Case remains unresolved for too long.
In what order does Salesforce process the immediate actions associated with Workflow Rules and related business automations for a newly created record?
Validation rules, Assignment rules, Auto-response rules, Workflow rules, Escalation rules
Validation rules, Escalation rules, Assignment rules, Auto-response rules, Workflow rules
Escalation rules, Validation rules, Workflow rules, Auto-response rules, Assignment rules
Workflow rules, Validation rules, Assignment rules, Escalation rules, Auto-response rules
- 10. Multiple Choice
How should a System Administrator ensure that a Picklist field's values display in consistent colors on all reports?
Use a Bucket field that defines the color for each value.
Configure Report Conditional Highlighting for each value.
Create a Formula field that defines the color for each value.
Update the Picklist field and set the color for each value.
- 11. Multiple Choice
In which situation is the Case Contact notified when a support representative adds a new case comment?
Review
The System Administrator enables Case Comment Notification to Contacts.
The Support Representative uses the Send Email Action on the Case Feed.
The System Administrator configures the Case Auto-Response Rules.
The Support Representative posts the comment to the Case Chatter Feed.
- 12. Multiple Choice
Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records of this object. Product development needs read/write access to all the records within the object, while the executives should only be able to view the records.
How can the System Administrator configure the security model to meet these requirements?
Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.
Set the Organization-Wide Defaults for the custom object to Public Read Write; create a Read Only Sharing Rule to share all records in the object with the Executive Public Group
Set the Organization-Wide Defaults for the custom object to Private; give the Product Development Profile Modify All for the object; give the Executive Profile View All access.
Set the Organization-Wide Defaults for the custom object to Private; add the Executive users to the default team for the object; add the default team to all the records.
- 13. Multiple Choice
Which two parameters are configured using Locale settings? Choose 2 answers
Business Hours and Holidays
First/Last Name and Date format
Time and Number Display format
Phone Number and Currency format
- 14. Multiple Choice
Universal Containers wants to track Invoice Payments on an Opportunity Related List. Only the Finance Team should see this Related List; however, all Users should be able to view Invoice Payment reports.
How should the System Administrator implement this requirement?
Set the Invoice Payment Org-Wide Sharing Settings to Private.
Only grant Finance access to the Invoice Payment object.
Build an Invoice Payment report with a Running User of Finance.
Create a new Page Layout and Profile for the Finance Team
- 15. Multiple Choice
Which option can be added to Outlook Publisher Layouts?
Related Lists
Quick Actions
Custom Buttons
Custom Fields
- 16. Multiple Choice
What is the maximum number of components that can be added to a single Dashboard?
50
20
15
3
- 17. Multiple Choice
Which two User Interface settings should be used to allow users, with all required profile permissions, to edit records in List Views? Choose 2 answers
Enable Enhanced Page Layout Editor
Enable Inline Editing
Enable Enhanced Profile List Views
Enable Enhanced Lists
- 18. Multiple Choice
Universal Containers has an inside sales team that only sells warranty renewals and an outside sales team that only sells products. Each type of sale captures different information and has a different sales cycle.
How should the System Administrator configure Salesforce to meet these requirements?
Create a Validation Rule that displays the correct Page Layout and Sales Process based on Role.
Create a Page Layout, Sales Process, and Record Type for each type of sale.
Create a custom Object for warranty renewals with the appropriate Sales Process.
Create a custom picklist field on the Opportunity to specify if it is a product or warranty sale.
- 19. Multiple Choice
The Universal Containers CEO does not want to see the list of Contacts when viewing an Account page, but still needs to access Contact records.
How should a System Administrator configure this?
Remove Read access permissions for Contacts from the CEO's Profile.
Create an Account page layout without the Contacts Related List.
Set the Contact Org-Wide Default Sharing Settings to Private.
Remove the Account Related List from the Contact page layout.
- 20. Multiple Choice
How can multiple Campaign records be associated with a single Opportunity?
Campaign Influence
Campaign Members
Campaign Hierarchy
Primary Campaign Source
- 21. Multiple Choice
Which two objects can be related to Campaign Members? Choose 2 answers
Review
Partners
Contacts
Contact Roles
Leads
- 22. Multiple Choice
Universal Containers has a complex sales process with multiple record types, each shared with all Profiles. Some users complain about the Record Type selection screen when creating new Opportunities.
Which two actions should the System Administrator take to allow these users to bypass choosing a Record Type?
Choose 2 answers
Remove Record Types from the users' Profiles.
Instruct users to update the Default Record Type in My Settings.
Remove Record Types from the users' Sales Process.
Remove the Record Type field from the users' Page Layout.
- 23. Multiple Choice
Universal Containers created a Time-Based Workflow rule that sends a follow-up email to the customer two days after a Case is closed. The System Administrator wants to verify that the workflow functions correctly.
Which queue should the System Administrator view to monitor pending Workflow Actions?
Time-Based Workflow Queue
Background Jobs Queue
Outbound Messaging Delivery Queue
Mass Email Queue
- 24. Multiple Choice
Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes. What method should the System Administrator use?
Data.com Clean
List View Inline Editing
Report Exports
Mass Update Addresses
- 25. Multiple Choice
When a user account is deactivated, what happens to the associated license?
The license is listed as Inactive.
The license becomes available for reassignment.
The license is removed from the billable licenses for the organization.
The license is automatically assigned to another user
- 26. Multiple Choice
What standard object stores information about sales deals?
Opportunities
Assets
Accounts
Products
- 27. Multiple Choice
Which configuration action should be performed to ensure every Case gets assigned to a valid Owner?
Define the Default Case Owner in Support Settings.
Create a Validation Rule based on the Created By field.
Create a Workflow Rule that checks for a blank Owner field.
Configure a default value for the Case Owner field.
- 28. Multiple Choice
What should a System Administrator do first to troubleshoot login error messages?
Review entries in the Setup Audit Trail.
Search the debug log for the error message.
Check the user's login history related list.
Log in as the user to view the error message.
- 29. Multiple Choice
Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line. How should the System Administrator meet this requirement?
Create a pre-defined Case Team for each group of product specialists and assign the team using Case Assignment Rules.
Change the Org-Wide Default for Cases to Controlled By Parent and add product specialists to Account Teams.
Add the product specialists to the Account Team for each Account that has purchased a product from the product line.
Create an owner-based Case Sharing Rule to share corresponding Cases with the product specialist role.
- 30. Multiple Choice
Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the Contacts associated with their Accounts, no matter who owns the Contact?
Account owner privileges give the AE edit access to all related records by default.
Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs.
Select the edit all associated contacts option for the AE Role in the Role Hierarchy.
Create a read/write Sharing Rule to share all related Contacts with the Account owner.
- Answer choicesTagsAnswer choicesTags