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- 1. Multiple Choice
A ‘high quality product’ means:
1) the product will never go wrong
2) customers will always be able to re-use the product
3) the product meets customers high expectations
4) the product is made from the highest quality materials
- 2. Multiple Choice
Which one of the following is not a benefit to a firm from producing quality products:
1) customers loyalty is likely to be high
2) all customers will be prepared to pay very high prices for the products
3) customers may tell other people about the products
4) the costs of returns and product failures is likely to be low
- 3. Multiple Choice
Which one of the following statements about quality is true?
1) Quality is an issue only for manufacturers
2) The quality of services offered by a bank cannot be measured
3) Low priced products are always low quality
4) Tertiary sector businesses should assess quality of their products
- 4. Multiple Choice
Quality control in a factory is usually achieved by:
1) testing all completed products
2) testing a sample of completed products
3) asking customers to check quality
4) testing materials as they arrive at the factory but not the finished product
- 5. Multiple Choice
Quality assurance means:
1) checking all finished products for faults
2) setting quality standards at all stages of products
3) assuring customers that products are of the highest standard
4) assuring workers that the work they do is of a high quality
- 6. Multiple Choice
One of the main differences between quality control methods and quality assurance is:
1) quality control is based on inspection of finished products but quality assurance involves workers at each stage of production
2) quality assurance guarantees that no faulty products will ever be made but quality control only tests a sample
3) quality assurance standards cannot be set in tertiary sector businesses but quality control can be used in service sector businesses
4) workers are more involved in quality control systems than they are in quality assurance systems
- 7. Multiple Choice
Which one of the following is not a disadvantage of quality control?
1) Expensive to pay employees to check the products
2) Doesn’t find why the fault occurred
3) Some faulty products may be discovered
4) Increased costs if faulty products are scrapped
- 8. Multiple Choice
Which one of the following is a disadvantage of quality assurance?
1) Tries to eliminate faults
2) Expensive to train employees to check products
3) Customer complaints are reduced
4) Expensive to train quality control inspectors
- 9. Multiple Choice
Which one of the following is a feature of total quality management?
1) All the production will be sold
2) Quality is built in to every part of the production process
3) More inspectors are needed to check on quality
4) No customers will complain about the product
- 10. Multiple Choice
Which one of the following is a benefit to a business of having a ‘Quality mark’ associated
with its product?
1) It illustrates the brand image of the product
2) It give the product an easily recognisable name
3) It means the business will increase its market share
4) Customers can be sure the product meets a particular standard
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