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12 questions
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- 1. Multiple Choice
What % of distractions in the workplace are caused by mobile phones?
35%
75%
28%
55%
- 2. Multiple ChoiceTrue or false, when you show respect for others in the workplace, people will show respect for you.TrueFalse
- 3. Multiple ChoiceListening is an important part of communication.TrueFalse
- 4. Multiple Choice
What is the impact of unprofessional behaviour in the workplace?
Impacts the company's profitability
Increased sick days
Missed deadlines
Poor company reputation
All of the above
- 5. Fill in the Blank
What is the purpose of the Speak Up helpline?
- 6. Multiple Choice
My boss is a customer?
True
False
- 7. Multiple Choice
Internal customers are...
Co-workers
Landowner
Accounts department
Boss
- 8. Multiple Choice
Probing questions could be _____/__________ questions
open/closed
open only
closed only
None of the above
- 9. Multiple Choice
Closed questions are questions that can be answered with _________ or ________.
yes only
no only
yes or no
all of the above
- 10. Multiple Choice
What interpersonal skills are used in responding to customer requests?
Written communication; emails or text
Problem solving
Technical data and illustrations
Health and Safety
Positive attitude
- 11. Multiple Choice
What is not a skill of remaining patient when communicating with customers?
To keep the conversation on track
To provide a positive experience
To remain professional and personable
To mirror angry and frustrated body language
- 12. Poll
How useful has the training session been today for your apprenticeship?
Extremely
Good
Satisfactory
Poor
- Answer choicesTagsAnswer choicesTags