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- 1. Multiple Choice
Change can't be eliminated, so managers must learn to ________ successfully.
avoid it
ignore it
work around it
manage it
- 2. Multiple Choice
Which one of the following is an organizational structure change?
the building of a new workshop
resentment of bosses by employees
a new way to package chocolate cake
changing who reports to whom
- 3. Multiple Choice
Which one of the following is an internal force that can cause a company to make an organizational change?
a new ad campaign
new safety requirements
a new rival company
new pollution laws
- 4. Multiple Choice
To compete with rival company X, company Y changes its management structure. This is an example of ________.
an internal change causing an external change
an internal change causing another internal change
an external change causing another external change
an external change causing an internal change
- 5. Multiple Choice
In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.
managers
change agents
change managers
nonmanagerial employees
- 6. Multiple Choice
The "calm waters" metaphor envisions an organization as ________.
a large ship on a roiling sea
a large ship on a calm sea
a small raft on a calm sea
a small raft on a roiling sea
- 7. Multiple Choice
The "white-water rapids" metaphor envisions an organization as ________.
a large ship on a roiling sea
a large ship on a calm sea
a small raft on a calm river
a small raft on a raging river
- 8. Multiple Choice
Which phenomenon in today's business climate has made the "white-water rapids" metaphor popular?
reduced competition
corporations that are too powerful
organizations that resist change
constant and chaotic change
- 9. Multiple Choice
Organization development (OD) helps employees ________.
deal with planned change
deal with unplanned change
avoid unpleasant change
avoid all types of change
- 10. Multiple Choice
Stress is most frequently associated with ________ only.
demands and constraints
opportunities and habits
opportunities and fear
demands and pressures
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