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- 1. Multiple Choice
Which of these is a product you might buy in a shop?
Personal Shopper
Disabled toilet access
I-Pad
Customer Services
- 2. Multiple Choice
Which of these is a service that may be provided in a shop?
Bread
Cheese
Eggs
Refund or Exchange
- 3. Fill in the Blank
A product is something that the customer can ________ in a shop
- 4. Fill in the Blank
Something offered by a store to their customers to help them is known as a ________
- 5. Multiple Choice
Which of these is a 'department store'?
Iceland
Debenhams
WHSmith
Dartmouth Community Bookshop
- 6. Multiple Choice
Which of these is an independent store?
Poundland
Asda
Alan's Apple, Kingsbridge
Tesco
- 7. Multiple Choice
Which of these is a chain store?
Morrisons
Adam's Apple
Dartmouth Bookshop
Brixham Souvenirs
- 8. Multiple Choice
Tick all the retail jobs that are done IN a retail store
Checkout Assistant
Security
National Manager
National Social Media
- 9. Multiple Choice
Which of these are jobs that are normally done in Head Office?
Shelf-stacker
Finance
Marketing (e.g. adverts)
Working on the till
- 10. Multiple Choice
Tick all the things you should do when greeting a customer
Smile
Slouch
Speak politely
Say hello, how can I help?
Yawn
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