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- 1. Multiple Choice
Librarian: Your library card please?
Student: Oops_________ I forgot to bring it.
Librarian: So you can't borrow this book.
a. How come
b. I'm sad
c. I'm sorry
d. With my pleasure
- 2. Multiple Choice
Mr. Smith: Thank you so much for helping me yesterday.
Ann:___________________________
a. I know
b. My pleasure
c. I don't know
d. Never mind
- 3. Multiple Choice
Operator: Sorry, sir the doctor is busy today. Is 9 am. tomorrow ok?
Mr. Jack: _______________ thanks. I will be there at 9.
a. sorry, I'm busy
b. Well, never mind
c. Not at all
d. Yes, it's ok
- 4. Multiple Choice
David: I'm very sad today. I lose my English notebook, and there is an English class tomorrow.
Jane: _______________, David, you can borrow mine, so you can rewrite it.
a. Don't worry
b. Forgive me
c. With pleasure
d. Not at all
- 5. Multiple Choice
Jack: If you don't have enough money, you can borrow mine.
Jane:Thank you so much. ______________________
a. You are very kind
b. You are very happy
c. You are very glad
d. You're welcome
- 6. Multiple Choice
Operator: K&F company, _________________________
Caller: Yes, I'd like to speak to Mr. Neilson, please
a. Help me, please
b. This is me.
c. What are you doing?
d. May I help you?
- 7. Multiple Choice
Caller: Good morning, _______________________Ms. Ann, please?
Operator: I'm sorry, she is not here at the moment.
a. What can I do
b. Can I tell you
c. Could I speak to
d. Tell me about
- 8. Multiple Choice
Caller: I would like to speak to Mr. John.
Operator: I'm sorry. ____________________
a. he will be there
b. he is not here now
c. he is here now
d. he is fine
- 9. Multiple Choice
Operator: She is out of the office
Caller: Could I _____________________for her, please?
Operator: Sure
a. leave a message
b. take a bath
c. speak to you
d. take a message
- 10. Multiple Choice
Jack: Good morning, _______________ Jack. I'd like to speak to Mr. Neil, please.
Rose: Just a moment, sir
a. this is
b. it's ok
c. please
d. that is
- 11. Multiple Choice
John: I ______________ to you for losing my temper yesterday.
Jean: It's OK. but please don't do that again.
a. apologize
b. sorry
c. thank you
d. complaint
- 12. Multiple Choice
A: This pizza is very dirty! I want to ___________________.
B: We are really sorry. It will not happen again.
a. make a call
b. make a complaint
c. make an appointment
d. make a message
- 13. Multiple Choice
June.: Jack, ________________ my birthday party?
Jack: I'd love to, but I'm busy.
a. Do you want to come to
b. May I help
c. Please don't come to
d. Would you like
- 14. Multiple Choice
A: Hello, I would like to speak to Ms. June.
B: OK______________________
B: This is Ms. Anna.
a. Who's speaking?
b. How are you?
c. Where have you been?
d. Who is you friend?
- 15. Multiple Choice
Operator: I'm sorry, Mr. Nut is in the meeting. ___________________
Caller: Yes, please tell him to call me back At 0244578964
a. Can I leave a message?
b. Can I take a message?
c. Would she like to take a message?
d. Would you take a message?
- 16. Multiple Choice
A: Thank you so much for you help
B: ____________________________
a. Never mind
b. I don't know
c. You're welcome
d. Thanks
- 17. Multiple Choice
The restaurant is ___________________ the library.
a. behind
b. near
c. between
d. in front of
- 18. Multiple Choice
Jack: What are you doing?
Lanna: _____________________________
a. Jessica’s House
b. I'm woking.
c. I'm fine, thank you
d. Nice to meet you
- 19. Multiple Choice
A: Hello! Somchai Dental Clinic, how may I help you?
B: Hi! This is Bas. I'd like to speak to Dr. Somchai?
A: Could you please _______the line while I get him?
B: Yes, thank you.
a. hold
b. stay
c.carry
d. hang
- 20. Multiple Choice
A: Would you like to go out for dinner?
B: I'd love to. When?
A: _______________Friday afternoon?
a. When about
b. Why not
c.How about
d.What time
- 21. Multiple Choice
A: Do you want to go to the movies tonight?
B: __________________________
A: Ok, see you at the theater at 7 p.m.
B: See you there
a. I’m not free.
b. I’d love to, thanks.
c.What time should I go?
d.Let me think for a while.
- 22. Multiple Choice
Jack: Hello! May I speak with Mr. Ron, please?
Bob: I’m sorry. He’s not in now. ________________________ ?
Jack : Of course. Please tell him “Jack” called. And ask him to call me back very soon.
a. Could I have a message
b. Can you tell him about the message?
c.Would you like to leave a message?
d. Would you like to take a message
- 23. Multiple Choice
Zen and Laila are in a Wedding Party
Zen: Do you want to dance?
Laila: No, thanks. I’m a bit tired right now.
Zen: Would you like a drink?
Laila: _______________, I’d love to.
a. Maybe
b. No, thanks
c. Yes, sure
d. I don’t want to
- 24. Multiple Choice
A: Thank you so much for your kind help.
B: _______________
a. Never mind
b. I'd love to
c. My pleausre
d. take a message
- 25. Multiple Choice
Jack: I'm really sorry for stepping on your foot.
Rose:_____________________
a. Never mind
b.You're welcome
c. My pleausre
d. I'd love to
- 26. Multiple Choice
Customer: Your food tastes very bad.
Waiter: __________________________
a. I'm sorry. I will ask the manager now.
b.You're welcome. I don't konw.
c. My pleasure
d. I'd love to. Thanks a lot
- 27. Multiple Choice
A: I don't understand what you are saying. _______________
B: Alright
a. Can you explain that please?
b. Let me put in this way.
c. Can you spell that again?
d. I 'll clarify it now.
- 28. Multiple Choice
A: __________________
B: Never mind.
a. I sorry about it.
b.I do apologize about it.
c. I understand it.
d. I 'll clarify it .
- 29. Multiple Choice
A: Do you want to go to the beach this weekend?
B: _________________ I'm quite busy.
a. I sorry about it.
b.I'd love to but
c. I understand it.
d. Sure, I will
- 30. Multiple Choice
A: How are you doing?
B: __________________
I'm good.
This is John.
How about you?
I'm doing homework.
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