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Incident Management Questions

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  • 1. Multiple Choice
    30 seconds
    1 pt

    What is a technical impact?

    Refers to the impact to the users (consumers, users, clients, staff, etc).

    Refers to the impact on control breakdown in the system which resulted to a technical error/failure

    Refers to any potential or actual breach of law, regulation/rule with or without financial consequences

    Refers to impacts leading to a loss or damage to reputation with clients/other external parties

  • 2. Multiple Choice
    30 seconds
    1 pt

    What does BPM mean when talking about Incident Management?

    Beats Per Minute

    Business Process Management

    Blameless Post Mortem

    Business Process Modelling

  • 3. Multiple Choice
    30 seconds
    1 pt

    What do you call an impact on any potential or actual breach of law, regulation or rule with or without financial consequences

    Operational Impact

    Financial Impact

    Regulatory Impact

    Reputational Impact

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