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Professional Development
Professional Development
Incident Management Questions
10 questions
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- 1. Multiple Choice
What is a technical impact?
Refers to the impact to the users (consumers, users, clients, staff, etc).
Refers to the impact on control breakdown in the system which resulted to a technical error/failure
Refers to any potential or actual breach of law, regulation/rule with or without financial consequences
Refers to impacts leading to a loss or damage to reputation with clients/other external parties
- 2. Multiple Choice
What does BPM mean when talking about Incident Management?
Beats Per Minute
Business Process Management
Blameless Post Mortem
Business Process Modelling
- 3. Multiple Choice
What do you call an impact on any potential or actual breach of law, regulation or rule with or without financial consequences
Operational Impact
Financial Impact
Regulatory Impact
Reputational Impact
- 4. Multiple Choice
What engagement should you do when you encounter a Impact Severity - 4 (Low), incident?
Resolve the incident independently within defined SLA
Raise an incident, triage with feature team within 30 minutes after identifying the impact severity
Raise an incident, triage with feature team within 5 minutes after identifying the impact severity
Do nothing as this is an impact 4 and should be resolved by itself.
- 5. Multiple Choice
Which describes an Impact 3 (Medium) incident?
What impact severity should this be:
A critical service, or a major service component, is not fully (outage), with no workaround; and has the potential to severely impact business operations
A critical service, or a major service component, is not fully (degraded), with no workaround; and has the potential to severely impact business operations
A non-critical service or service component is unavailable (outage) not fully functional (degraded), with NO workaround; and has the potential to disrupt business operations.
A non-critical service or service component is unavailable (outage) fully functional (degraded), with acceptable workaround; and has the potential minor disruption for users
- 6. Multiple Choice
What is not a valid tool to use when an incident occurs?
Remedy
Microsoft Teams
Workplace
concur/
- 7. Multiple Choice
What is an Agile approach on reviewing what happened , why and how it happened, planning steps moving forward and taking away learning from an incident?
Blameless Post Mortem
Daily Stand Up Meetings
Sprint Planning
PI Planning
- 8. Multiple Choice
What type of impact is an impact to the users (consumers ,users, clients, staff,etc) which could be categorized as Operational, Financial, Regulatory and Reputation Impact?
Incident
Technical Impact
Business Impact
None of the above
- 9. Multiple Choice
What engagement should you do when you encounter a Impact Severity - 1 (Critical), incident?
Resolve the incident independently within defined SLA
Raise an incident, triage with feature team within 30 minutes after identifying the impact severity
Raise an incident, triage with feature team within 5 minutes after identifying the impact severity
Raise an incident, triage with feature team within 1 hour after identifying the impact severity
- 10. Multiple Choice
Which describes an Impact 2 (High) incident?
What impact severity should this be:
A critical service, or a major service component, is not fully (outage), with no workaround; and has the potential to severely impact business operations
A critical service, or a major service component, is not fully (degraded), with no workaround; and has the potential to severely impact business operations
A non-critical service or service component is unavailable (outage) not fully functional (degraded), with NO workaround; and has the potential to disrupt business operations.
A non-critical service or service component is unavailable (outage) fully functional (degraded), with acceptable workaround; and has the potential minor disruption for users
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