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11 questions
Conflicts at work are toxic and no good outcome can result from it.
True
False
The Thomas-Kilmann model for conflict resolution uses 2 axes:
Cooperativeness
Assertiveness
Accomplishment
Relationship
Using a collaborating style is always the best approach to resolve a conflict
True
False
Understanding does not necessarily mean agreeing
True
False
According to TKI model, the conflict management style that is high in cooperativeness and low in assertiveness is:
Avoiding
Collaborating
Accommodating
Compromising
Competing
According to TKI model, the conflict management style that is high in assertiveness and low in cooperativeness is:
Avoiding
Competing
Collaborating
Accommodating
Compromising
Sarah had an issue with her manager. Instead of talking to her, she called in sick and stayed home today. Sarah is using
Competing
Avoiding
Compromising
Accommodating
Collaborating
Karim and Jana were able to resolve their conflicts by finding common ground and making sure each one is getting partially what they wanted. This is an example of
Collaborating
Compromising
Avoiding
Competing
Accomodating
Randa has to give up on her point of view in a group meeting because she wanted to make sure her team members are all agreeing and that the project is moving. This is an example of
Accomodating
Collaborating
Compromising
Avoiding
Competing
Mohamad and Hana had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of
Task Conflict
Relationship Conflict
Personality Conflict
Compromising is described as
WIN/WIN
WIN/LOSE
WIN SOME/LOSE SOME
LOSE/WIN
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