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Professional Development

Professional Development

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Billing Quiz

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17 questions

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  • 1. Multiple Choice
    30 seconds
    1 pt

    What are the timelines for Collection?

    45- Collections, 100- hard disconnect, on or around 90- soft disconnect

    100- Collections, 45- hard disconnect, on or around 90-soft disconnect

    45- soft disconnect, on or around 90- hard disconnect, 100- collections

  • 2. Multiple Choice
    30 seconds
    1 pt

    Are you allowed to upgrade a customer when they are past due?

    Yes

    No

  • 3. Multiple Choice
    30 seconds
    1 pt

    How can you identify if a customer is in a geographical area that is experiencing an outage?

    JSIML

    Outage Board

    IBA (Interactive Billing Assistant)

    KDB (Knowledge Database)

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