Carl has the chance to get promoted into a higher paid management position if he continues to exceed his goals in his current position. Thus, he has high ____. He loves the company and is excited about the new position opportunity. Thus, he also has high ____.

For job enrichment to benefit the company, what must happen first?

Paula formed a ___ by temporarily bringing together knowledgeable employees from different parts of the organization to form a team to solve a specific problem.

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

Tina Robinson, Inc. (TRI)​TRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would make employees more dedicated.​TRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other.​Once these teams were formed, TRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other.

Refer to Tina Robinson, Inc. As the employees form teams at TRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

In the first set of Hawthorne experiments dealing with lighting, the main conclusion was that

James' first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. James' managerial attitude reflects assumptions underlying

Theory X by Douglas McGregor is generally consistent with which other theory?

The end result of the Hawthorne studies was an unexpected one, which found that

The systematic use of reinforcement to encourage desirable organizational behavior is called

Garrett Enterprise​Garrett Enterprise is a well-known company that has been around for many years. However, Mr. Robinson, its CEO, has noticed recently that the company is not performing up to par. He has been watching the employees closely. Mr. Robinson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary.​He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company. Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required. The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful.​Mr. Robinson also observed that the employees were not engaging with each other. They all seemed to be at ease with each other, but there was very little interaction. When Mr. Robinson asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated.​Mr. Robinson decided that things needed to change. He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior. While this may not be the best option, Mr. Robinson believes that it may work for the near future.

Refer to Garrett Enterprise. When Mr. Robinson talks about implementing a system of rewarding only the best behavior and punishing bad behavior, which of these theories is he utilizing?

A ____ team is one in which the team members are able to establish their own budget, purchase supplies, conduct performance reviews within its own ranks, and take corrective action as needed.

Before manager Sandra can begin the MBO process with her associates, what step needs to be taken?

Mary Jane applied for one of two openings for an executive secretary position at QRP, Inc. The job posting showed a starting salary range of $70,000 to $80,000 depending on skills, education, and experience. The job called for a minimum of five years of experience, a bachelor’s degree in business, accounting, or communications, the ability to use a wide variety of office equipment, and the ability to use the entire Microsoft Office Suite. She was employed in this exact same job for a different company for seven years, she had an MBA, and taught the entire Microsoft Office Suite at a college in addition to using it on the job. She used Publisher to create the company newsletter. Austin applied for the same job as Mary Jane. He had a bachelor’s degree in accounting, five years of experience as an administrative assistant, used the entire Microsoft Office Suite on the job but never taught it and did not create a company newsletter. The company hired Mary Jane at $72,000 per year and Austin at $77,000. Mary Jane was outraged when she discovered the discrepancy in their pay. Which of the following theories addresses the reasons for Mary Jane’s reaction?

The motivational technique that is made possible through the use of personal computers, modems, fax machines, voice mail, cellular phones, and overnight delivery service is referred to as

MBO stands for