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- 1. Multiple Choice
Employers expect certain things from employees. One important trait that employers look for in employees is “initiative.” Initiative means
doing things on your own; being a self-starter
showing respect for other works
calling your boss when you cannot come to work
making sure your work is marketable
- 2. Multiple Choice
The amount of income tax that is withheld from a person's payroll check is based on the information provided on the
W-2 form.
W-4 form
401K form
W-9 form
- 3. Multiple Choice
In a business or office setting, the BEST greeting when answering the telephone is
good morning/afternoon
hello, who is calling
hello
greetings
- 4. Multiple Choice
On Tuesday, Emma’s supervisor asks her to work on three projects that need to be completed by Friday. On Wednesday, Emma realizes that she will not be able to finish them on time. What should she do
Discuss the problem with her supervisor
Come in early to work to finish the jobs
Finish what she can; deadlines can usually be changed
Ask coworkers to complete one of the projects
- 5. Multiple Choice
Ivan's business always gives its customers a coffee cup at the end of the year. Now the supervisor says they will no longer give away coffee cups because it isn't cost effective. Which is the most correct explanation of the supervisor's decision
The cups are not worth what they cost
Cups are not a product Ivan's company normally sells
Giving away cups did not generate enough new or continuing business to pay for the cups
Ivan and the other employees gave away too many cups
- 6. Multiple Choice
You are working at a graphic firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get home at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do
Contact a friend that knows your neighbor and see if your friend can take your neighbor to the appointment and stay to finish the project deadline
Agree to stay and finish your project without question because the work is more important
Since you first committed to help your neighbor, tell your co-worker you cannot stay and why
Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment
- 7. Multiple Choice
Justine told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait
resourcefulness
problem-solving
reliability
honesty
- 8. Multiple Choice
You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do
Remain calm and report the problem to the manager’s boss
Directly confront the manager about the situation
Ask the manager to stop speaking in such an inappropriate way
Join in with the use of the inappropriate language to fit in
- 9. Multiple Choice
Why is having diversity in a company culture’s staff a good idea
There is a broader range of talents, skills, and creativity
It creates a homogenous work ethic
The work environment will be more ethical
It meets the quota for minority cultures
- 10. Multiple Choice
Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict
Report Ashley to the human resources manager
Let these inappropriate actions go because it will get better with time
Ignore Ashley but make sure her peers know
Write an email to her parents explaining the situation and asking for help
- 11. Multiple Choice
You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation
Make sure the customer knows this will never happen again and later report it to the restaurant manager
After talking with another server, ask the head chef to come out and apologize to the customer profusely
After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology
Have the restaurant manager offer a substitute and a significant discount on the overall meal
- 12. Multiple Choice
Which of the following phrases is appropriate for a formal greeting during a presentation
Be seated
Let’s get started
Listen up
Welcome
- 13. Multiple Choice
You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith
Hello Sally Smith
Dear Ms. Smith
Dear Madam or Sir
Dear Mrs. Smith
- 14. Multiple Choice
Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision
Ask a co-worker to help make the decision and select the best contractor using this rationale
Select the contractor who is the most affordable and explain why to your supervisor
Select the contractor who is closes in distance to the job location
Evaluate all factors needed and select the most suitable contractor based on the factors
- 15. Multiple Choice
Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses
It is the ethical thing to do and is therefore morally correct
Most employees wear safety glasses as a safety precaution
Safety glasses should always be worn on the shop floor
All global companies suggest that employees wear safety glasses
- 16. Multiple Choice
Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to ________________ laws
make
implement
valuate
assess
- 17. Multiple Choice
When writing resumes, why do employers prefer professional references over personal ones
IT is illegal to provide personal references
Professional references tend to be more intelligent
Professional references are biased
Personal references tend to be biased
- 18. Multiple Choice
Samuel works at a farm equipment company. Which of the following will help him decide what to do each day
The daily work plan
The tasks most enjoyed
The customers complaint log
The work your peers do first
- 19. Multiple Choice
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer
Inform the customer of available lay-away plans
Ask the customer to look at the posted dress code and leave
Greet the customer and ask if he would like her assistance
Wait until the customer approaches her and handle it
- 20. Multiple Choice
You work at an accounting company are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after one day of using the new tablet. What it the first course of action
Look for the operating manual to figure out what is wrong
Email a friend who is an IT expert and seek assistance
Tell your co-worker about the problem and ask for help
Inform the IT department about the computer problem
- 21. Multiple Choice
Which of the following is not a type of web browser
Google Docs
Google Chrome
Mozilla Firefox
Internet Explorer
- 22. Multiple Choice
What is the MOST important reason for cleaning the cache of your web browser after browsing the internet
to minimize the chances of computer virus
to maintain privacy at all times
to optimize browsing speed
. to tag important websites
- 23. Multiple Choice
Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which of the following applications/formats is most appropriate to use to accomplish the task
Word
PDF
Excel
Email
- 24. Multiple Choice
Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much May earn for her 41 hours of work this week
$412
$498
$508
$396
- 25. Multiple Choice
Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment
Offering fellow employees assistance on the job
Attending conference to acquire new industry related knowledge
Researching how to do difficult tasks in her workplace
Spending time at work completing assignments for her college classes
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