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- 1. Multiple Choice
Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.
Channel
Receiver
Channel
Sender
- 2. Multiple Choice
People who have _____________ fields of experience are more likely to understand one another.
Different
Special
Similar
Identical
- 3. Multiple Choice
What is the fifth and last step in communication planning?
Clarify objectives
Determine the best channel of communication
Determine the purpose of the message
Outline the communication for delivery
Identify the audience
- 4. Multiple Choice
During active listening, "receiving" is the process of:
Focusing on the information you've received.
Restating the information you have received.
Taking in all of the information about the communication.
Interpreting the meaning of the communication.
- 5. Multiple Choice
During active listening, "attending" is the process of:
Focusing on the information you've received.
Restating the information you have received.
Showing the sender you are listening by providing feedback.
Taking in all of the information about the communication.
- 6. Multiple Choice
Understanding in communication is achieved when:
All of the involved parties agree on the shared meaning of a message.
Some of the involved parties agree on the shared meaning of a message.
Most of the involved parties agree on the shared meaning of a message
None of the involved parties agree on the shared meaning of a message
- 7. Multiple Choice
During active listening, "recalling" is the process of:
Restating the information you have received.
Taking in all of the information about the communication.
Interpreting the meaning of the communication.
Focusing on the information you've received.
- 8. Multiple Choice
What is the first step in communication planning?
Determine the best channel of communication
Clarify objectives
Outline the communication for delivery
Identify the audience
Determine the purpose of the message
- 9. Multiple Choice
What is the second step in communication planning?
Determine the best channel of communication
Determine the purpose of the message
Identify the audience
Clarify objectives
Outline the communication for delivery
- 10. Multiple Choice
Culture impacts how you communicate verbally and how you interpret verbal communication.
True
False
- 11. Multiple Choice
Which of the following is NOT a step to reduce verbal communication challenges?
Consider your message and plan for the communication.
Ignore word choice and tone.
Communicate with respect for the receiver's point of view
Speak clearly and enunciate your words.
- 12. Multiple Choice
Which eye signal can help you determine a person's intent in a situation?
Blinking
Eye contact
Pupil size
- 13. Multiple Choice
_____________ are objects and images which are also used to communicate nonverbally.
Hand gestures
Billboards
Artifacts
Antiques
- 14. Multiple Choice
Verbal communication helps a person develop and ________________ relationships with others.
define
destroy
maintain
identify
- 15. Multiple Choice
A __________ part of our communication is nonverbal.
medium
non-existing
large
small
- 16. Multiple Choice
Haptics is communicating through ___________.
sounds
words
eye movements
touch
- 17. Multiple Choice
Verbal communication is the use of _____________ and ______________ to relay a message.
gestures, sounds
sounds, language
language, gestures
signs, language
- 18. Multiple Choice
Which of the following is a poor communication technique?
Not being fully engaged
Speaking clearly and enunciating
Being fully engaged
. Preparing for the communication
- 19. Multiple Choice
What is the purpose of verbal communication?
To understand a thought
To clarify a thought
To relay messages to one or more receivers
To relay messages to one or more senders
- 20. Multiple Choice
Which of the following is a possible barrier to communication?
Similar backgrounds
Poor communication techniques
Thought process
Appearance
- 21. Multiple Choice
Which of the following is NOT a way to help you with time management during a meeting?
Ask for help resolving issues
Check the clock frequently
. Follow-up on issues you can't resolve immediately
Ask attendees to help keep track of time
- 22. Multiple Choice
Which of the following is very easy to work with and is quite good at cooperating with others?
Director
Relator
Thinker
Socializer
- 23. Multiple Choice
Which of the following is usually known for their aggressive, competitive natures?
Socializer
Relator
Director
Thinker
- 24. Multiple Choice
Which of the following is a reason collaboration is important?
To Make people who don't like working alone happy
To please company stakeholders
To help an organization grow
To satisfy customers
- 25. Multiple Choice
What helps bring collaborators together?
Good moral values
Good ideas
Shared values
Friendships
- 26. Multiple Choice
Which of the following describes an Indirect communication style?
Fast-paced and assertive; can be argumentative
Tends to hold back on giving away too much information that may reveal their inner nature
Very deliberate; provide very accurate, carefully thought-out results
Readily expresses emotions, thoughts, and feelings without holding back in any way
- 27. Multiple Choice
A communication style is ____________________.
the preferred way you share information with others
the preferred language someone likes to use
the primary way others share information with you
the preferred way you speak to others
- 28. Multiple Choice
Which of the following describes an Open communication style?
Very deliberate; provide very accurate, carefully thought-out results
Readily expresses emotions, thoughts, and feelings without holding back in any way
Tends to hold back on giving away too much information that may reveal their inner nature
Fast-paced and assertive; can be argumentative
- 29. Multiple Choice
What is one way to reduce poor communication?
Learn to flex to one other communication style
Know everything about your communication style
Learn to flex to other communication styles
Ignore communication styles altogether
- 30. Multiple Choice
Which of the following is NOT part of closing the meeting?
Attempt to end on a positive note
Clarify next steps
Ask everyone what task they are taking
End on time
- 31. Multiple Choice
Which of the following tips applies to maintaining constructive relationships?
Acknowledge problems openly and honestly
Look for improvement opportunities
Remain objective
Recognize accomplishments
Follow through on your responsibilities
- 32. Multiple Choice
Identify the following facial expression:
Sad
Ashamed
Happy
Angry
- 33. Multiple Choice
Are these the five principles of effective communication.
- focus on the person who made the mistake
- Maintain the self-esteem and self-confidence in others.
- Maintain constructive relationships.
- Take the initiative to make the circumstances better.
- Lead by example
True
False
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