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- 1. Multiple Choice
After being berated by your manager in front of your fellow employees, you say: "I can see some of your points, but I would have preferred that you spoke to me in private." This is an example of which of the following communication styles?
Passive
Agressive
assertive
- 2. Multiple Choice
Your teacher has not given you a grade for a paper you handed in, and you tell him or her, "I handed in that paper with everyone else. It's not my fault if you can't keep yourself organized," is an example of which of the following communication styles?
Agressive
Passive
Assertive
- 3. Multiple Choice
Your best friend calls you and says that he(she) needs you to substitute for him(her) at the board meeting. You're not feeling well, but say, "I don't feel very well tonight and have an early morning appointment, but I guess I can do it." This is an example of which of the following communication styles?
Agressive
Assertive
passive
- 4. Multiple Choice
Your fellow worker asks you a question while you are talking on the phone. You put your hand over the mouthpiece and say, "Can't you see that I'm on the phone?" This is an example of which of the following communication styles?
Assertive
Aggressive
Passive
- 5. Multiple Choice
Your neighbor accidentally knocked over your garbage can. You write an angry note calling him a 'selfish jerk' and leave it on his car. This is an example of which communication style?
Agressive
Assertive
Passive
- 6. Multiple Choice
You overhear someone at work saying something mean about you. You wait until she is alone, and then let her know that you were sad to hear her say such a thing. This is an example of which communication style?
Agressive
Passive
Assertive
- 7. Multiple Choice
Someone at work is making inappropriate jokes at your expense. You use " Passive Style"
Report them to Human Resources and demand they be punished.
Say nothing. You don’t want to make things worse.
Make inappropriate jokes at their expense.
- 8. Multiple Choice
You go out to dinner and after a very long wait, your food arrives cold. You use Agressive
Tell the waiter how incompetent you think he is and demand that the food be free.
Tell the waiter that this is unacceptable and ask what they can do to make things right.
Say nothing; you don’t want to risk having the waiter spit in your food!
- 9. Multiple Choice
Someone cuts in front of you in a line. You use assertive statement:
Tell them you don’t appreciate their behavior and that they need to return to their place.
Assume they didn’t know you were in line and gently explain that you waiting before them.
Say nothing and do nothing.
- 10. Multiple Choice
True or False: Communication is more than just talking face to face?
True
False
- 11. Multiple Choice
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
- 12. Multiple Choice
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
- 13. Multiple Choice
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
- 14. Multiple Choice
A person who has a tendency to give up, or give in without standing up for their rights and needs
Aggressive
Assertive
Communication
Passive
- 15. Multiple Choice
A situation in which your words say one thing but your body language says another is
An “I” Message
A mixed message
Body Language
Active listening
- 16. Multiple Choice
Which communication style is the most effective?
Aggressive
Passive
Assertive
- 17. Multiple Choice
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
- 18. Multiple ChoiceThe person who starts a conversation.RecieverSendermessengerinceptor
- 19. Multiple ChoiceA response from a receiverFeedbackCommunicationMedium (channel)Context
- 20. Multiple ChoiceWhen a receiver gives verbal or nonverbal message.responsefeedbackanswernone
- 21. Multiple ChoiceThe medium (channel) in the communication process is ___________.Person who responds to the communicationPerson who started the communicationThe location communication takes placeThe tool being used to communicate
- Answer choicesTagsAnswer choicesTags