Final Test
Assessment
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Yoselin Abrego
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Other
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KG
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35 plays
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Easy
Student preview
10 questions
Show answers
1.
Multiple Choice
What is the process that we are going to follow if voyager is not displaying an amenity but the Website yes?
Advise the customer to call the hotel
Tell the customer that hotel is not offering it
Advise the customer that the amenity is offered by the hotel and send feedback through voyager.
Call the hotel to make sure they offer it.
2.
Multiple Choice
What is the time for VNA follow up
48 hours
72 hours
24 hours
2 hours
3.
Multiple Choice
What will you do if a customer is calling you about an agent error after 60 days?
Resolve the call as subjective error
Process a full refund
Offer 25 HCC
Advise the customer to contact their bank
4.
Multiple Choice
What Brands does offer Rewards Program?
Hotels.com, Orbitz and Expedia
Travelocity, Expedia and Hotels.com
Any of them
Hotels.com, Expedia, Travelocity and Orbitz
5.
Multiple Choice
How much is the value of the points in Travelocity Program?
There is no amount
10% of the booking
50 HCC
Nightly rate
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