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9th -
12thgrade
Effective Communication in Law Enforcement
20 questions
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- 1. Multiple Choice
In order for effective verbal communication to occur, the message must be clear and ______________.
A. Present
B. Interpreted
C. Concise
D. Withheld
- 2. Multiple Choice
People communicate with:
A. The public
B. Co-workers
C. Supervisors
D. Everyone who can see and hear them
- 3. Multiple Choice
Jargon should always be used in order for the public to understand the message being conveyed.
A. True
B. False
- 4. Multiple Choice
Written communication should have all EXCEPT the following:
A. Moderate speed of speech
B. Correct grammar
C. Correct punctuation
D. Correct spelling
- 5. Multiple Choice
The individual who analyzes and interprets the message is the:
A. Speaker
B. Message
C. Receiver
D. Feedback
- 6. Multiple Choice
The individual who creates the message is the:
A. Sender
B. Message
C. Receiver
D. Feedback
- 7. Multiple Choice
Verbal or nonverbal responses are:
A. Sender
B. Message
C. Receiver
D. Feedback
- 8. Multiple Choice
Communication is a one way process. The Sender and Receiver take turns as they send and receive their messages
True
False
- 9. Multiple Choice
Communication is what we say.
True
False
- 10. Multiple Choice
Legal terminology should be modified or defined.
A. True
B. False
- 11. Multiple Choice
Which of the following can be a distraction which can interfere with communication?
A. Impaired vision
B. Facing the receiver
C. Weather
D. Good lighting
- 12. Multiple Choice
Denial is a:
A. Communication skill
B. Defense mechanism
C. Therapeutic technique
D. Alternative method of communication
- 13. Multiple Choice
Speaking a little louder is the best way to overcome a hearing barrier
True
False
- 14. Multiple Choice
The best way to overcome verbal Issues (trouble speaking) by keeping your questions short (yes/no)
True
False
- 15. Multiple Choice
The first step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
- 16. Multiple Choice
The second step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
- 17. Multiple Choice
The third step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
- 18. Multiple Choice
The fourth step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
- 19. Multiple Choice
The 5th Step in Critical Decision Making is ...
What outcome do I want
Assess the situation, threats and risks
Identify options and determine best course of action
Act, review and reassess
- 20. Multiple Choice
The 6th Step in Critical Decision Making is ...
What outcome do I want
Assess the situation, threats and risks
Identify options and determine best course of action
Act, review and reassess
- Answer choicesTagsAnswer choicesTags