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- 1. Multiple Choice
Here are the Accor Values, except:
Guest Passion, Trust, Innovation
Sustainable Performance, Trust, Imagination
Spirit of Conquest, Respect, Guest Passion
Respect, Guest Passion, Spirit of Conquest
- 2. Multiple Choice
What are two desired Guest Experience?
Planet 21 & APACHE
Accor Values & Planet 21
I Feel Welcome & I Feel Incredible
I feel Welcome & I Feel Valued
- 3. Multiple Choice
What is Heartist?
Our DNA
Our Accor Values
Our Spirit
Our Burden
- 4. Multiple Choice
What is the Heartist Model?
Process, Personalized, Feel Valued
Personalized, Feel Valued, Heartist
Heartist, Personalized, Process
Process, Personalized, Heartist
- 5. Multiple Choice
What is the correct desired guest experience and way of being from these choices:
I Feel Welcome by 'Being There'
I Feel Heart-warmed by 'Loving'
I Feel Incredible by Spotlighting
I Belong by Cherishing
All of those are correct
- 6. Multiple Choice
What the example to give experience to the guest 'Heart-Warm"? The exception of these choices is:
Understand your Customer's preference
Anonymously warm their heart
Get Creative
Being There
- 7. Multiple Choice
What is the purpose of Heartist Journey?
We place the people at the Heart of everything we do and We make the world a more welcoming place
to feel welcome
to feel valued
to feel wonderful
- 8. Multiple Choice
What are the best 3 - Step technique of 'Save Titanic' situation?
Seek it, Show it, Solve it
Seek it, Show it, Forget it
Seek it- See out the Icebergs, Show it- Give them attention, Solve it- Find way to solve with Heartist model
Seek it, Solve it, Show it
- 9. Multiple Choice
Which of these are not the Step of Yield Mode?
Show your shock
Have an eye-contact with the guest
Apologize
Arguing
- 10. Multiple Choice
When a Guest give recommendation for our Hotels, where does the score goes to?
VHP
RPS
NPS
PMS
- Answer choicesTagsAnswer choicesTags