Have an account?
Skip to Content
Build your own quiz
Suggestions for you
17 questions
Show Answers
See Preview
- 1. Multiple Choice
What does empathy mean?
The ability to understand and share the feelings of another
Sharing toys
Talking to friends
Asking someone to play
- 2. Multiple Choice
What could you do at recess if you see someone who is sad because of other people?
Ask them if they want to play.
Explain to the other people that it is important to be kind.
Get a recess teacher if the situation is serious.
All of these would be good options.
- 3. Multiple Choice
Why is it important to be kind?
Kindness doesn't matter.
I don't know.
Kindness helps others feel good about themselves.
- 4. Multiple Choice
Is empathy also "sympathy?"
Yes
No
Maybe
Of course
- 5. Multiple Choice
Is practicing empathy a choice?
Yes
No
- 6. Multiple Choice
TRUE or FALSE: stereotypes are generalizations used to describe a group of people based only on the appearance, words, or actions of a few members of that group
TRUE
FALSE
- 7. Multiple Choice
The _____________ Dress is a story about labels and stereotypes
Purple
Blue
Plaid
Gingham
- 8. Multiple Choice
____________ Self Talk is when you encourage yourself and/or others to help improve skills, performance, and to help build confidence
Optional
Positive
Negative
Personal
- 9. Multiple Choice
Click all that applies:
Which behavior helps you build a relationship with your customer
Owning the issue
Relating to your customer Experience
Signature Response
Layered emotional concerns
- 10. Multiple Choice
Choose odd word
feel
understand
recognize
judge
- 11. Multiple Choice
Find the one that is not connected with empathy
communicate understanding
prepare fighting
see their world
accept them
- 12. Multiple Choice
If Jill dropped her books in front of everyone you could....
tell her "well done"
correct her
help her pick up her books
explain she is ill
- 13. Multiple Choice
Choose odd word
evaluate
bull
understand
push
- 14. Multiple ChoiceA widely held idea or belief about a particular group of people or thingsstereotypecircumstanceannihilationatrocity
- 15. Multiple Choice
what is the main difference between empathy and sympathy?
the first few letters
number of hugs
empathy- feeling with others/ sympathy- feeling for others
no
- 16. Multiple Choice
A way or ways to be empathetic with a customer (2 answers)
What is what I expect to happen in that situation?
What is to constantly interrupt the customer?
What is to picture yourself or a loved one calling for the same reason as the customer?
What is to repeat yourself until the customer agrees?
- 17. Multiple Choice
This statement show empathy.
What is "I understand your frustration but there is nothing that we can do."?
What is "Don't you plan ahead before signing to a service?"?
What is "It must be hard trying to stick to a budget."?
What is "I understand your frustration, I try to stick to a budget at home as well."?
- Answer choicesTagsAnswer choicesTags