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- 1. Multiple Choice
What statements are true of planned change?
The activities that are proactive and purposeful; they are intentional, goal-oriented activities.
The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.
The change agents are people who react to and assume the responsibility for managing change activities.
Is accidental in nature.
- 2. Multiple Choice
Which statements are true of resistance to change?
Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.
Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.
Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.
Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.
- 3. Multiple Choice
Lewin’s three-step model of change management, consisting of:
Unfreezing the status quo, through movement to a desired end state, and refreezing the new change to make it permanent.
Establish a sense of urgency, form a coalition, and create a new vision.
Communicate the vision, empower others by removing barriers, create and reward short-term ‘wins'.
Create a new vision, consolidate, reassess and adjust, and Reinforce the changes.
- 4. Multiple Choice
Organisational development:
Is a strategy of redesigning the organisational structure to be flatter and increasing cross-functional activities and reshaping the culture to accept admitted failures and mistakes.
Is a change process based on systematic collection of data and then the selection of a change action based on what the analysed data indicates
Is a culture for change that stimulate a culture of innovation.
Is a collection of planned interventions, built on humanistic democratic values that seeks to improve organisational effectiveness and employee well-being.
- 5. Multiple Choice
Phase One, unfreezing of Lewins model for change includes
creating a felt need for change, minimising resistance to change
reinforcing outcomes and evaluating results
changing people, tasks, structure and technology
making constructive modifications
- 6. Multiple Choice
Improper refreezing results in
long-term internalisation
change that is abandoned
change that is completely implemented
temporary complete compliance
- 7. Multiple Choice
Managers at a mid-sized department store decided to change to an automated inventory system that would require sales clerks to enter a nine-digit code for each article of clothing sold. Once in place, managers designed an evaluation process. The clerks, however, were highly resentful of the new system and frequently ‘forgot’ to enter the code. What is wrong?
the managers failed to unfreeze the situation
the managers failed to change the situation
the managers failed to refreeze the situation
the managers failed to unfreeze and refreeze the situation
- 8. Multiple Choice
A new tracking system was implemented at Roadworks. Workers, however, avoided using it because it looked so complicated, though in actuality, the new system was easier than the former.
As a manager of these workers, what would you do to best minimise this source of resistance at this stage?
clarify intentions and methods
delay change and await a better time
offer information and encouragement
make sure that everyone is using the new system
- 9. Multiple Choice
April believes that people’s actions are guided by reason. Hence, she objectively presents facts and figures when approaching change.
The type of change strategy April most likely employs is:
incremental
radical
rational persuasion
shared power
- 10. Multiple Choice
Which of the following is an external force that would cause a company to make an organizational change?
A booming economy
The naming of a new CEO
An organization-wide restructuring
A widening span of control for managers
- 11. Multiple Choice
This type of change occurs in small, gentle steps, allowing a business to adapt gently.
Incremental
Disruptive
- 12. Multiple ChoiceIt is more common to see rewards tied to performance indicators as opposed to seniority or loyalty in companies whose cultures are:AggressiveInnovativeOutcome-orientedTeam-oriented
- 13. Multiple Choice
Phase One, unfreezing of Lewins model for change includes
creating a felt need for change, minimising resistance to change
reinforcing outcomes and evaluating results
changing people, tasks, structure and technology
making constructive modifications
- 14. Multiple Choice
Managers at a mid-sized department store decided to change to an automated inventory system that would require sales clerks to enter a nine-digit code for each article of clothing sold. Once in place, managers designed an evaluation process. The clerks, however, were highly resentful of the new system and frequently ‘forgot’ to enter the code. What is wrong?
the managers failed to unfreeze the situation
the managers failed to change the situation
the managers failed to refreeze the situation
the managers failed to unfreeze and refreeze the situation
- 15. Multiple Choice
April believes that people’s actions are guided by fear. Hence, she intimidates when approaching change.
The type of change strategy April most likely employs is:
training
coercion
communication & education
participation
- 16. Multiple Choice
April believes that people’s actions are guided by 'owning the decisions that are made'. Hence, she makes every effort to include her employees in defining problems, coming up with solutions and implementing those solutions.
The type of change strategy April most likely employs is:
training
coercion
communication & education
participation
- 17. Multiple Choice
A new tracking system was implemented at Roadworks. Workers, however, avoided using it because it looked so complicated, though in actuality, the new system was easier than the former.
As a manager of these workers, at which stage should you have dealt with the resistance to change?
unfreezing
change
refreezing
defrosting
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