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Organisational Change

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  • 1. Multiple Choice
    3 minutes
    1 pt

    What statements are true of planned change?

    The activities that are proactive and purposeful; they are intentional, goal-oriented activities.

    The goals of planned change are improving the ability of the organisation to adapt to changes in another environment and changing employee behaviour.

    The change agents are people who react to and assume the responsibility for managing change activities.

    Is accidental in nature.

  • 2. Multiple Choice
    3 minutes
    1 pt

    Which statements are true of resistance to change?

    Resistance to change can result in loss of employee loyalty and motivation, increased errors or mistakes and increased absenteeism.

    Group reasons to resist change are: habit, security, economic factors, fear of the unknown and selective information processing.

    Resistance to change can take the form of a covert and immediate response, such as voicing complaints and engaging in job actions.

    Individual sources of change include: structural inertia, limited focus of change, group inertia, threat to expertise, threat to power relationships and threat to resource allocations.

  • 3. Multiple Choice
    3 minutes
    1 pt

    Lewin’s three-step model of change management, consisting of:

    Unfreezing the status quo, through movement to a desired end state, and refreezing the new change to make it permanent.

    Establish a sense of urgency, form a coalition, and create a new vision.

    Communicate the vision, empower others by removing barriers, create and reward short-term ‘wins'.

    Create a new vision, consolidate, reassess and adjust, and Reinforce the changes.

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