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45 questions
A ____ outlines how company decisions are made.
rule book
policy
procedure
guide
The ____ of a business identifies the hierarchy of the employees within a business.
roles
rules
standards
organizational structure
____ is the process of controlling and making decisions about a business.
Management
Finance
Marketing
Production
____ plans are created for the long-term goals of an organization.
Tactical
Operational
Strategic
Contingency
The process of recruiting, hiring, training, evaluating, and compensating employees is called ____.
managing
organizing
staffing
controlling
The practice of organizing time and work tasks to increase personal efficiency is called ____.
evaluating
interpersonal skills
leadership
time management
The ability to analyze a situation, interpret information, and make reasonable decisions involves ____.
broad thinking
critical thinking skills
decision making
efficiencies
_ consists of a company's board of directors, president, and other high-ranking managers.
Top management
Middle management
Bottom management
The practice of organizing time and work tasks to increase personal efficiency is called time management.
True
False
A(n) _ is a group of two or more people working together to achieve a common goal.
department
organization
team
The ability to communicate effectively using spoken or written words is called listening skills.
True
False
_ is the process of the coordination of activities and resources needed to reach its goals.
Organization
Management
Leadership
A goal that is specific, measurable, attainable, realistic, and timely is called a _.
target
SMART goal
focused goal
Personal information management is a system used to acquire, organize, maintain, retrieve, and use information.
True
False
A(n) _ outlines how company decisions are made.
guide
handbook
policy
Skills required to resolve a situation that could lead to hostile behavior are called _ skills.
leadership
conflict resolution
management
The ability to communicate effectively using body language, eye contact, personal space, behavior, and attitude is _ skills.
nonverbal
verbal
_ consists of a company's division managers and department heads.
Top management
Middle management
Bottom management
Parliamentary procedure is a process for holding meetings so that they are orderly and democratic.
True
False
Backup plans that outline alternative actions are _ plans.
catastrophe
contingency
Process of influencing others to work toward common goals.
leading
management
When individuals involved in a conflict come together to discuss a compromise.
mediation
negotiation
All the authority within a business rest with top management.
centralized organization
decentralized organization
Outline of the actions needed to accomplish a goal.
plan
procedure
Coordinates and supervises the activities and duties of employees.
first-line management
management
Created for the long-term goals of an organization.
operational plans
strategic plans
Designed to reach the day-to-day goals of a business.
operational plans
strategic plans
Skills that enable individuals to work with others to achieve a common goal.
collaboration skills
teamwork
Describes how tasks should be completed.
plan
procedure
Process of controlling and making decisions about a business.
leadership
management
Developed for the short-term goals of a company.
tactical plans
strategic plans
Ability to analyze a situation, interpret information, and make reasonable decisions.
critical thinking skills
interpersonal skills
Cooperative efforts by individual team members to achieve a goal.
collaboration
teamwork
Negotiation that includes a neutral person.
leading
mediation
Skills that help people communicate and work well with each other.
collaboration skills
interpersonal skills
Something to be achieved in a specified period of time.
goal
procedure
The process of recruiting, hiring, training, evaluating, and compensating employees.
controlling
staffing
Something to be achieved in a specified period of time, generally less than a year is a(n)__.
plan
short-term goal
long-term goal
procedure
An operating guide for using equipment is an example of a(n) ___.
procedure
objective
goal
organizational chart
Interactive forces within a group are known as ___.
brainstorming
compromising
group dynamics
mediating
A hands-off approach to leadership is a laissez-faire style.
True
False
A sentence that describes the purpose of a company and why it exists is a(n) _.
mission statement
vision statement
leading statement
purpose statement
A diagram that shows the structure of an organization is a(n) __.
organization chart
organization structure
Which of the following is an example of a leadership style?
Automatic
Academic
Democratic
Realistic
Expressing individual needs with little interest in or respect to the needs of others is _ behavior.
aggressive
assertive
passive
creative
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