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- 1. Multiple Choice
One of the benefits to you personally delivering good customer service is:
you'll be saving some money
you'll have less re-work if you get it right the first time
people volunteer
- 2. Multiple Choice
When an organization is cost-effective...
less money is wasted taking complaints and making corrections
spend more money
the local government invest in your staff
- 3. Multiple Choice
The customer experience starts when...
they enter the store or visit your website
the make their purchase
they approach the customer service desk
they get samples
- 4. Multiple Choice
Customers have expectations that are continuing evolving and growing ore demanding.
True
False
- 5. Multiple Choice
All kind of service gets noticed.
True
False
- 6. Multiple Choice
A customer can be easily __________ by a competitor that makes an extra effort to satisfy them.
attracted
corrected
considered
- 7. Multiple Choice
The silent complainer:
tell their friends.
recommend you to their friends.
- 8. Multiple Choice
The company ambassador:
add embellishments.
recommend you when delighted.
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