Professional Development

Professional Development

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Specific Tools

173

6 questions

  • 1. Multiple Choice
    1 minute
    1 pt
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    What can TESA do?

    Check device trade in value, offer status and resend the RMA label to the customer.

    Check order status, change credit card information, and view credit card information.

    It can be used to access historical documents. Document retrieval can be used to access all purchase and return receipts made within a T-Mobile retail store.

  • 2. Multiple Choice
    30 seconds
    1 pt
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    What type of customer calls would require the use of TESA? (Select all that apply)

    Customer wants to know if the trade in device was received.

    Customer is requesting a receipt for proof of purchase and needs a copy

    My customer traded in a device at the store and we don't see where the credit was applied.

    My customer wants to create a RMA label

  • 3. Multiple Choice
    1 minute
    1 pt
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    What C2 document will help you in supporting the DRP (Device Recovery Program) tool?

    Equipment Installment Program (EIP)

    Trade-in escalations: RSL

    EIP balance transfer issues

    Handset Research Form guidelines

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