All Star Product Engagement: September University Quiz

All Star Product Engagement: September

Assessment

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Deleted User

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Professional Development

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University

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19 plays

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Hard

Student preview

10 questions

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MULTIPLE CHOICE

45 sec • 1 pt

Onset of the call, the customer advised the associate that he wants a credit card to help him rebuild his credit. He got approved for the Platinum Mastercard, but does not have an e-mail address. Which feature should we highlight to the customer?

MULTIPLE CHOICE

45 sec • 1 pt

Ms. Baker expressed hesitation when providing her SSN while filling out the application. She also did not provide her e-mail address since she is uncomfortable doing financial transactions online. What card feature should we leverage on?

MULTIPLE CHOICE

45 sec • 1 pt

The customer frequently travels and she wants to make sure that she can dispute the charges on her credit card account while she's on the go. Choose the best option for the caller:

MULTIPLE CHOICE

45 sec • 1 pt

Mr. Sanders is very particular of his spending patterns and wants to make sure that Capital One will decline amounts that would go over his credit limit? Choose the best option for the caller:

MULTIPLE CHOICE

1 min • 1 pt

Ms. Pope is a business owner who has a limited number of employees. She applied for the Spark Miles Card to earn miles on her frequent business trips. How should we position product engagement on this situation?

MULTIPLE CHOICE

45 sec • 1 pt

The customer already has multiple credit cards and applied for the Quicksilver Card after watching the new Samuel Jackson commercials that came out. Which benefit should we highlight to the customer?

MULTIPLE CHOICE

45 sec • 1 pt

The customer's son is one of the authorized users on the card. She wants to be notified when the charge goes over $150. Which is the best option to offer?

MULTIPLE CHOICE

45 sec • 1 pt

Mr. Jones almost missed the Secured Deposit deadline because he is usually at work on PCO’s operating hours and he does not have a computer. Which feature should we leverage on this call?

MULTIPLE CHOICE

45 sec • 1 pt

The customer recently got approved and is eager to see his card terms. What resolution should we provide to the caller?

10.

MULTIPLE CHOICE

45 sec • 1 pt

Mr. Atkinson advised the associate that he is a retired military officer and the income he provided is from his pension. Which feature should we highlight?