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11thgrade

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Chapter 19: Achieving Quality Production

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9 questions

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  • 1. Multiple Choice
    30 seconds
    1 pt
    A 'high quality product' means:
    the product will never go wrong
    customers will always be able to re-use the product
    the product meets customers high expectations
    the product is made from the highest quality materials
  • 2. Multiple Choice
    30 seconds
    1 pt
    Which one of the following is not a benefit to a firm from producing quality products:
    customers loyalty is likely to be high
    all customers will be prepared to pay high product prices
    customers may tell other people about the products
    the costs of returns and product failures is likely to be low
  • 3. Multiple Choice
    30 seconds
    1 pt
    Which one of the following statements about quality is true?
    Quality is an issue only for manufacturers
    The quality of services offered by a bank cannot be measured
    Low priced products are always low quality
    Tertiary sector businesses should assess product quality
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