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- 1. Multiple Choice
Which of the following define health care quality and its attributes? (SATA)
Decrease the probability of negative outcomes
Increase the probability of positive outcomes
Offers the patient the right price
Correspond with current medical knowledge
Provides the patient with what they need - 2. Multiple Choice
What is Quality by Inspection often referred to as?
Quality Assurance
Quality Control
Quality Management
Quality Planning
- 3. Multiple Choice
Which of the following ensures that standards of quality are being met
Quality Assurance
Quality Control
Quality Management
Quality Planning
- 4. Multiple Choice
Quality by Inspection is an aggregate of activities including design analysis and inspection for defects to ensure what?
Maximum profitability
Adequate quality
Efficient production
Employee safety
- 5. Multiple Choice
What is a limitation of Quality by Inspection?
It cannot detect any defects
It is too costly to implement
Variations or problems within the system will not be detected
It takes too much time to complete
- 6. Multiple Choice
What is the purpose of Quality Assurance?
To reduce costs
To assure quality
To increase production speed
To manage employee performance
- 7. Multiple Choice
What approach does both quality control and quality assurance take when dealing with issues?
Proactive and Preventative
Reactive and Defensive
Aggressive and Punitive
Passive and Accepting
- 8. Multiple Choice
Both quality by inspection and quality assurance have no process involvement and offer no variation prevention
True
False
- 9. Multiple Choice
What is the focus of improvement in Quality by Inspection/Quality Control?
Meeting a specific standard.
The defect found.
Dealing with the outlier.
Preventing variation.
- 10. Multiple Choice
Quality assurance focuses on ______
Meeting a specific standard.
The defect found.
Dealing with the outlier.
Preventing variation.
- 11. Multiple Choice
What does Quality Assurance focus on?
Improvement solely by inspection.
Improvement based on performance to meet a specific standard.
No process improvement.
A continual improvement associated with a good or service tied to customer expectation
- 12. Multiple Choice
What is Continuous Quality Improvement (CQI) primarily associated with?
A one-time project to improve quality
A continual improvement process for goods or services
A temporary team effort to meet customer expectations
A strategy to reduce company costs only
- 13. Multiple Choice
Continuous Quality Improvement (CQI) requires participation from which parts of an organization?
Only top management
Only the quality control department
Only front-line employees
The entire organization
- 14. Multiple Choice
What doesContinuous Quality Improvement (CQI) focus on in terms of variations?
Ignoring variations as they are inevitable
Emphasizing variations to hold individuals accountable
Preventing and reducing internal sources of variations
Increasing variations for a wider range of products
- 15. Multiple Choice
What perspective does CQI promote regarding individual accountability?
It promotes individual competition to improve quality.
It promotes a systems perspective that is punitive to an individual.
It promotes a systems perspective that is nonpunitive to an individual.
It ignores individual contributions to quality improvement.
- 16. Multiple Choice
Which of the following assumes that defects are responsible for the "cost of poor quality"
Quality Management Method
Statistical measurment
- 17. Multiple Choice
Which of the following is used to compare quality across processes and across organizations
Quality Management Method
Statistical measurment
- 18. Multiple Choice
The worldwide standards for quality management and quality assurance are developed by the International Organization for Standardization and are known as
ISO 5000
ISO 9000
ISO 6000
ISO 3000
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