An e-commerce platform

A customer relationship management (CRM) platform

A social media network

A project management tool

Project management and task tracking

Customer relationship management (CRM) and sales automation

Social media marketing and advertising

Email marketing and campaign management

Complex user interface

Limited customisation options

Scalability, flexibility, and ease of use

High cost and low ROI

Email hosting

Social media management

Sales analytics

App development and customisation

Cloud storage service provided by Salesforce

Hosting service for websites

Suite of cloud-based applications for various business functions

Data backup and disaster recovery service

To manage data records in Salesforce

To integrate Salesforce with external systems

To retrieve, deploy, create, update, or delete customisations in Salesforce orgs

To analyse Salesforce data and generate reports

Sending marketing emails

Managing customer support cases

Deploying customisations between Salesforce orgs

Generating sales forecasts