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- 1. Multiple Choice
What is typically the first part of their accommodations guests see when entering their assigned guest rooms?
Storage area
Sleeping area
Toilet area
Bath area
- 2. Multiple Choice
Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?
Kitchen
Public
Laundry
Corridors
- 3. Multiple Choice
Who on a resort hotel's staff would most often be responsible for cleaning lobby elevators used by guests?
OPL (On-Premise Laundry) staff member
Front desk agent
House person
Room attendant
- 4. Multiple Choice
When a guest room is reported in a PMS as being occupied, but the room was not used, and no guest or guest belongings are present in the room, that room's status would be reported by housekeeping as a
stay over
due out
sleep-out
check out
- 5. Multiple Choice
When should room inspectors perform their tasks?
Prior to updating room status in the hotel's PMS
Immediately upon guest arrival
Immediately upon guest departure
After updating room status in the hotel's PMS
- 6. Multiple Choice
Property that a guest unintentionally left behind and has forgotten about is referred to as
mislaid property
discarded property
abandoned property
lost property
- 7. Multiple Choice
What is true about a hotel's material safety data sheets?
They are for the use of managers only
Their use is voluntary
They must be provided in English
Their use is mandatory
- 8. Multiple Choice
What is the recommended rest time for cleaned laundry?
6 hours
12 hours
24 hours
48 hours
- 9. Multiple Choice
On Monday a hotel scheduled 8 workers, each of which worked 8 hours cleaning guest rooms. In that time, 174 guest rooms were cleaned. What were the minutes per room achieved by these workers on Monday?
17 minutes
27 minutes
22 minutes
12 minutes
- 10. Open Ended
Please, list 7 steps of guestroom cleaning:
- 11. Multiple Choice
What is the standard procedure for cleaning a guest room?
Start from the bathroom and move towards the entrance
Start from the entrance and move towards the bathroom
Start from the center and move towards the walls
Start from the walls and move towards the center
- 12. Multiple Choice
What is the term for a guest room that is ready for occupancy but not yet assigned to a guest?
Vacant room
Open room
Available room
Unoccupied room
- 13. Multiple Choice
What is the recommended frequency for deep cleaning of hotel rooms?
Every 6 months
Every 3 months
Every month
Every year
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