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- 1. Multiple Choice
What does each row in a list represent?
A field in a record
An action in a table
A record on a table
A table in the Platformsd
- 2. Multiple Choice
What offers a quick form of filter navigation?
Column headings
Additional actions
Field values
Breadcrumbs
- 3. Multiple Choice
What are the three components that make up a filter condition?
Type | Field | Value
Field | Value | Operator
User | Operator | Value
Field | Operator | Value
Value | Field | Operator
- 4. Multiple Choice
What action do you take on a menu item for it to always display in your instance?
Add the menu as a favorite
Pin the menu
Expand the menu
Add the menu to your preferences
- 5. Multiple Choice
What area in a form displays records from tables that have a relationship to the current record?
Fields
Related activities
More options
Related lists
- 6. Multiple Choice
How would you select which fields on a form you want to display?
Select More options
Select Personalize Form
Select Choice fields
Change the form view
- 7. Multiple Choice
What are the names of the two modules in the Service Desk, where you can locate work assigned to you and your group?
- My Tasks
- My Work
- Group Assignments
-My Groups Tasks
- My Work
- My Groups Work
- My Groups Tasks
- My Tasks
- My Work
- My Work Groups
- 8. Multiple Choice
Which feature facilitates synchronous collaboration within one record?
User presence
Group chats
Work notes
User activities
- 9. Multiple Choice
Which tab would you use to communicate to stakeholders and document activities through the task's lifecycle?
Record Journal
Notes
Related Records
Resolution Information
- 10. Multiple Choice
What kinds of reports can be generated from a list? (select two answers)
Pie Chart
Bar Chart
Dashboards
Bar Chart
Bar Chart
Time Series
Time Series
Bubble Chart
- 11. Multiple Choice
What are the two options to distribute a report? (select two answers)
Save and Distribute
Export to HTML
Add to Dashboard
Export to PDF
Export to HTML
Export to PDF
Export to PDF
Export to HTML
- 12. Multiple Choice
What is a Knowledge Base (KB)?
The Knowledge homepage
Most useful articles in the Platform
Section of Knowledge categorized articles
Featured content in the Platform
- 13. Multiple Choice
Select the different parts of the Knowledge Base architecture
Categories
Articles
Authors
Groups
Articles
User Criteria
Categories
Groups
- 14. Multiple Choice
Where do you navigate to get to the Service Catalog?
All > Catalog Items > Service Catalogs
All > Service Catalog
All > Categories > Service Catalog
All > Self-Service > Service Catalog
- 15. Multiple Choice
What do catalog items fall under?
Different catalogs
Different categories
Different services
Different hubs
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