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- 1. Multiple-choice30 seconds1 pt
Missing AAA Profile ( No Service was found ) Escalation will be with SLA :
72 Hours
2 Days
From 2 to 5 Hours
- 2. Multiple-choice30 seconds1 pt
Customer has logical case and obtained from 2 pools from Option pack and WE Pool , right action is :
Transfer to Option Pack
Handle his case normal
Escalates to NOC
- 3. Multiple-choice30 seconds1 pt
If there is any changes on CPE configurations from CST side Escalation of Unable to Obtain IP should be after :
Reset CPE hard
Checking CPE in CSO
Reset CPE hard then soft and reconfigure
- 4. Multiple-choice30 seconds1 pt
CST has suspended service on NST and can not be removed via cst 360 , right action is :
Escalate to SLS
Reset and reconfigure CPE
Transfer CST to Account management
- 5. Multiple-choice30 seconds1 pt
Escalation for Speed Variance case will be with SLA :
2 Working Days
From 2 to 5 Hours
2 Days
- 6. Multiple-choice30 seconds1 pt
Which of the below actions is supported by HDM tool :
WLAN Configuration
Restart CPE
Reset CPE
All of the choisses
- 7. Multiple-choice30 seconds1 pt
If customer's line is utilized (out of ratio ) or within ratio CCA can Troubleshoot with him Browsing/Unable To Obtain IP normally :
Ture
Flase
- 8. Multiple-choice30 seconds1 pt
Unable to obtain IP​ ticket in TTS with update ( Avoid capital Letters ) , CCA action will be :
Adjust ADSL Credentials
Re-write right credentials in small letters (@tedata.net.eg)
None of the above
- 9. Multiple-choice30 seconds1 pt
Escalation for Wrong Nas Port ID case will be with SLA :
2 Working Days
From 2 to 5 Hours
2 Days
- 10. Multiple-choice30 seconds1 pt
While Escalating Unable to Obtain IP Case , SLA will be :
1 Day
2 Days
From 2 to 5 hours
