Professional Development

Day10- Unable to obtain Ip(matrial)


10 questions

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  • 1. Multiple-choice
    30 seconds
    1 pt

    Missing AAA Profile ( No Service was found )  Escalation will be with SLA : 

    72 Hours

    2 Days

    From 2 to 5 Hours

  • 2. Multiple-choice
    30 seconds
    1 pt

    Customer has logical case and obtained from 2 pools from Option pack and WE Pool , right action is :

    Transfer to Option Pack

    Handle his case normal

    Escalates to NOC

  • 3. Multiple-choice
    30 seconds
    1 pt

    If there is any changes on CPE configurations from CST side Escalation of Unable to Obtain IP should be after :

    Reset CPE hard

    Checking CPE in CSO

    Reset CPE hard then soft and reconfigure 

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