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- 1. Multiple Choice
The 6 C's of Business Writing are Courteous, Craft it Well, Concise, Coherent, ..... and .....
Corporate and Clever
Clear and Conducive
Clear and Correct
Communicative and Correct
- 2. Multiple Choice
Paragraphs are built this way:
Opinion - Support - Reaction
Topic sentence - Support - Conclusion
Essay - Main body - Presentation
Facts - Stats - Cause & Effect
- 3. Multiple Choice
Which of these methods would be most formal to confirm a promotion?
An email
A phone call
A memo
A letter
- 4. Multiple Choice
It is not okay to use short forms such as 'isn't' and 'won't' in business reports.
TRUE
FALSE
Only for informal business reports
Except if it is unintentional
- 5. Multiple Choice
Connectives link ideas within your arguments. Which of the following is not a connective?
Besides
Because of this
Slowly
In other words
- 6. Multiple Choice
When sending an email to a group of people, and some of them are not required to do anything, you should...
Put them in 'Bcc'
Put them in 'Cc'
Put them in 'To'
Put them in 'Subject'
- 7. Multiple Choice
When a letter starts with "Dear Mr Zulkifli", it should close with...
Yours truly
Yours sincerely
Yours faithfully
Best regards
- 8. Fill in the Blank
The three key aspects to consider when writing something in business are Message, Audience, and...
- 9. Multiple Choice
For positive news letters (direct approach), we go 1- main idea, 2- details, and 3- close
Yes
No, that's the indirect approach
Only for emails
There can't be good news in business communication
- 10. Multiple Choice
Which of the following is NOT part of email etiquette?
Use a professional email address
Follow each email with a printed letter
Proofread every email before sending
Be careful with humour
- 11. Multiple Choice
How should you deal with an email when you are angry?
Remember to add the attachment
Include your boss in Cc
Include your boss in Bcc
Save it in your draft folder and finish working on it later
- 12. Multiple Choice
For bad news letters (indirect approach), it's 1- explanations, 2- buffer, 3- bad news, and 4- close
Yes
No, buffer in 1st place
No, can't give explanations
Can't close as you want the relationship to remain open
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