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- 1. Open EndedVehicle security PIN codes can typically be found in the: a. shop manual b. owner's manual c. technical service bulletin d. after-market manual
- 2. Open EndedA technical service bulletin my provide information on all of the following except: a. unexpected problems b. updated parts c. changed to repair procedures d. the scheduled maintenance chart
- 3. Open EndedWhich of these can be used in arriving at flat rate servicing costs? a. service interval recommendations b. shop manuals c. labor guides d. service warranty applications
- 4. Open EndedAll of the following statements about a parts program are true except: a. it can only be accessed by DVD b. it can be used to directly place an order c. it can provide information on the cost of a part d. it provides multiple options for search by multiple criteria
- 5. Open EndedWhen a vehicle comes into a shop for repair, detailed information regarding the vehicle should be recorded in the: a. service booklet b. repair order c. vehicle information label d. shop manual
- 6. Open EndedThe service history of the vehicle gives information on whether: a. the vehicle serviced for the same problem more than once b. the vehicle is going to break down again c. the vehicle meets federal standards d. the vehicle has Vehicle Safety Certification
- 7. Open EndedAll of the following statements about the VIN are true except: a. it is a unique serial number b. it deters auto theft c. it helps in accessing title history d. it is made up of 10 characters
- 8. Open EndedThe first step in strategy-based diagnostic process is to: a. research possible faults b. verify the customer's concern c. perform focused testing d. verify the repair
- 9. Open EndedWhich of the following is not one of the three C's of vehicle repair? a. cause b. cost c. concern d. correction
- 10. Open EndedTech A says that the cause of the customer concern should be recorded on the repair order. Tech B says that as long as you replace at least one part on a vehicle with a problem, you don't need to verify the repair. Who is correct? a. Tech A b. Tech B c. both d. neither
- 11. Open EndedTech A says that labor guides are used by the service writer to quote prices for a customer. Tech B says that labor guides allow more time for repairs made under warranty. Who is correct? a. Tech A b. Tech B c. both d. neither
- 12. Open EndedTech A says that the repair order is just a piece of paper telling the technician what to do. Tech B says that the repair order is a legal and binding contract between the customer and the repair facility. Who is correct? a. Tech A b. Tech B c. both d. neither
- 13. Open EndedTech A says that customer authorization is again required if the repairs are ore than a certain dollar amount or percent above the original estimate. Tech B says that additional charges can be dealt with after the repair is complete, as the customer will be satisfied because more repairs have bee completed. Who is correct? a. Tech A b. Tech B c. both d. neither
- 14. Open EndedTech A says that the VIN number on a vehicle can help identify which engine is installed in the chassis. Tech B says that the digits in the VIN number can be a identifier for information pertinent to that vehicle. Who is correct? a. Tech A b. Tech B c. both d. neither
- 15. Open EndedIn an 8 mm bolt, 8 mm refers to: a. length of the bolt b. size of the bolt head c. thread's outer diameter d. number of threads per inch
- 16. Open EndedThe easiest way to identify the TPI is to: a. use a vernier caliper b. count the number of threads c. measure distance from peak to peak d. use a thread pitch gauge
- 17. Open EndedWhich nut is made with a deformed top thread? a. lock nut b. j nut c. castle nut d. specialty nut
- 18. Open EndedWhich of these has a fluted tip to drill a hole into the base of the material so that there is no need for a pilot hole? a. machine screw b. self-tapping screw c. trim screw d. sheet metal screw
- 19. Open EndedTorque-to-yield bolts: a. should be tightened using torque angle b. can be reused multiple times c. cannot be torqued beyond the elastic phase d. do not get stretched
- 20. Open EndedTech A says that most metric fasteners can be identified by the grade number cast into the head of the bolt. Tech B says that standard bolts can generally be identified by hash marks case into the head of the bolt indicating the bolt's grade. Who is correct? a. Tech A b. Tech B c. both d. neither
- 21. Open EndedTech A says that a standard grade 5 bolt is stronger than a standard grade 8 bolt. Tech B says that a metric grade 12.9 bolt is stronger than a metric 4.6 bolt. Who is correct? a. Tech A b. Tech B c. both d. neither
- 22. Open EndedTech A says that torque-to-yield head bolts are tightened to, or just past, their yield point. Tech B says that the yield point is the torque at which the bolt breaks. Who is correct? a. Tech A b. Tech B c. both d. neither
- 23. Open EndedTech A says that some locking nuts have a nylon insert that has a smaller diameter hole than the threads in the nut. Tech B says that castle nuts are used with cotter pins to prevent the nut from loosening. Who is correct? a. Tech A b. Tech B c. both d. neither
- 24. Open EndedTech A says that anti-seize compound is a type of thread-locking compound. Tech B says that thread-locking compounds act like very strong glue. Who is correct? a. Tech A b. Tech B c. both d. neither
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