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4.6.6 - Device Driver troubleshooting - Practice Questions

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  • 1. Open Ended
    30 seconds
    1 pt
    Alice recently purchased a new cell phone. After her vacation, Alice wanted to transfer her holiday photos to her computer, where she could do some touchup work before sending the pictures to her children. When Alice attached her phone to her computer, she saw that Windows detected her phone and tried to load the applicable software to give her access to her phone. Unfortunately, after trying for several minutes, Windows displayed a message indicating that it was unsuccessful. When Alice explored her available drives, her phone was not listed. Which of the following would be the BEST administrative tool to help Alice gain access to her phone? ---------------------------------------------------------------------------- Component Services System Configuration Event Viewer Device Manager Services
  • 2. Open Ended
    30 seconds
    1 pt
    You recently installed a fiber-optic network board in an expansion slot in your system's motherboard. You no longer need to use the integrated UTP network board that is integrated in the motherboard. Click the option you would use in the properties of the integrated network adapter in Device Manager to disable it. {Image on other side}
  • 3. Open Ended
    30 seconds
    1 pt
    You have decided to install a new Ethernet network adapter in your Windows 10 desktop computer. After installing the card and booting to Windows, you notice that you have no network connection. After looking in Device Manager, you see that the new network card was detected, but Windows doesn't know what it is. After doing a quick search on the internet, you find what looks like the correct driver and install it. A reboot of Windows is performed, but almost immediately after logging on, your computer crashes. Thinking this must be a fluke, you reboot again with the same result. Which of the following is the BEST tool to get Windows to load properly? ------------------------------------------------------------------------ Boot to Safe Mode and uninstall the network driver. Boot to the computers BIOS/UEFI settings and uninstall the network driver. Boot from the Windows installation DVD and run Start-up Repair. Boot from the Windows installation DVD and restore your computer back to a previous restore point.
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