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- 1. Open EndedWhat advantages does the AIM have over other satellite meters, such as a BirDog?
- 2. Open EndedWhat does the Cable Resistance Test do?
- 3. Open EndedWhat is attenuation?
- 4. Open EndedWhat is an example of a carrier wave?
- 5. Fill in the BlankIn electronic communication, ____________ is expressed in terms of the difference between the highest-frequency signal component and the lowest-frequency signal component.
- 6. Open EndedWhat is meant by Bit Error Rate (BER)?
- 7. Open EndedWhat is meant by RF propagation?
- 8. Open EndedWhat is the FSK signal used for?
- 9. Open EndedWhat determines the capacity for transmitting information of a specific channel?
- 10. Open EndedWhat should the SNR always be greater than in a typical DTV system?
- 11. Open EndedWhy do power levels fluctuate between different geographic locations in the CONUS?
- 12. Open EndedWhat is meant by Signal to Noise Ratio?
- 13. Open EndedWhat is the aspect ratio of an HD program?
- 14. Open EndedWhat is the aspect ratio of a standard-definition program?
- 15. Open EndedWhich resolution setting provides the most digital information?
- 16. Open EndedList the five display resolutions on a DIRECTV HD receiver.
- 17. Open EndedDescribe Interlaced and progressive scanning
- 18. Open EndedWhat happens to analog signals as they get weaker?
- 19. Open EndedHow can you improve system dependability?
- 20. Open EndedWhich Dolby format does DIRECTV support as of January 2013?
- 21. Open EndedWhich is the best cabling solution for HDTV audio?
- 22. Open EndedTrue or false: Only audio that originate in Dolby Digital Audio will take full advantage of components that support it
- 23. Open EndedWhy must a B-band converter be used for all H20 and HR21 installations?
- 24. Open EndedWhere is the BBC installed?
- 25. Open EndedWhy is it important to perform HD verification?
- 26. Open EndedWhat is the priority from highest quality to lowest quality for digital video cabling?
- 27. Open EndedWhat is 3D Tv?
- 28. Open EndedHow does 3D television work?
- 29. Open EndedList the equipment required for 3D programming.
- 30. Open EndedTrue or false: The HR20 is 3D compatible
- 31. Open EndedWhat are SWiM channels and how are they related to programming channels?
- 32. Open EndedWhat is the maximum number of SWiM channels carried on a single cable? How many tuners can be connected
- 33. Open EndedIdentify the number of SWiM channels consumed by the following groups of IRDs?
- 34. Open EndedWhat is the FSK? What frequency does it travel on?
- 35. Open EndedHow is the SWiM system powered?
- 36. Open EndedWhat two LNBs and two SWiM modules can be used in a SWiM distribution system?
- 37. Open EndedWhen would you use a SWiM-8 module? Or a SWiM-16 module?
- 38. Open EndedTrue or False: A SWiM-16 module is able to deliver programming to 16 tuners on a single wire
- 39. Open EndedWhat are the three types of splitters that can be used in a SWiM installation?
- 40. Open EndedDIRECTV-approved SWiM splitters are rated for what frequency range? Why?
- 41. Open EndedWhat is a single port power-passing splitter? Why are these important for SWiM installations?
- 42. Open EndedWhat type of splitter should you use if you are installing the following groups of IRDs?
- 43. Open EndedWhat are the two types of power inserters used in a SWiM installation? When do you use them?
- 44. Open EndedA SWiM module cannot be used if the LNB is either an SL3S or an SL5S. Why not?
- 45. Open EndedUsing the On-Screen Display, how can you identify the signal strength for individual SWiM channels?
- 46. Open EndedWhich equipment should be powered up first: the most advanced IRD or the SWiM LNB/SWiM module?
- 47. Open EndedCan you install power inserter and/or a splitter outdoors?
- 48. Open EndedWhich port on an IRD should you use to connect the IRD to the SWiM system?
- 49. Open EndedAn IRD is displaying the Searching for Satellite error, what do you do?
- 50. Open EndedYou do not see the SWiM channels on the Signal Strength screen
- 51. Open EndedYou have connected a D12 to a SWiM system, but it is not powering on
- 52. Open EndedWhat should you ensure is completed before attempting to align and peak an ODU?
- 53. Open EndedWhat tools and equipment are needed for properly aligning and peaking an ODU?
- 54. Open EndedWhich signal level meter is used by most DIRECTV technicians?
- 55. Open EndedList the steps for acquiring a satellite signal with an 18 inch ODU
- 56. Open EndedDescribe the sweep method
- 57. Open EndedNo signal is found when performing the sweep method. Which of the following might cause the problem? a. Line of sight b. Meter settings c. Cables or connectors d. All of the above
- 58. Open EndedSatellite slot(s) are peaked for azimuth on the 18x20 ODU? a. 101° only b. 119° only c. 101° and 119°, 101° first d. 101° and 119°, 119° first
- 59. Open EndedHow do you peak elevation on the 18x20 ODU?
- 60. Open EndedDescribe how to perform a stress test on an 18x20 inch ODU.
- 61. Open EndedWhy should a compass be used on every installation?
- 62. Open EndedWhy is proper aligning and peaking critical on a Ka/Ku Slimline ODU?
- 63. Open EndedExplain the steps for fine tuning elevation on the Ka/Ku Slimline ODU.
- 64. Open EndedWhat additional component is required when using the AIM to align and peak the International ODU? a. Birddog signal level meter b. Multiswitch c. Two way splitter
- 65. Open EndedTRUE or FALSE: When aligning/peaking the 95° LNB on a SWiM installation 95° LNB is connected to Flexport 2.
- 66. Open EndedDescribe how tilt is aligned and peaked on the International ODU.
- 67. Open EndedHow far apart should the horizontal cable attachment devices be attached?
- 68. Open EndedHow far apart should the vertical cable attachment devices be attached?
- 69. Open EndedHow should the ground block be oriented, vertical or horizontal and why?
- 70. Open EndedHow big should the service loops be?
- 71. Open EndedHow big should a drip loop be?
- 72. Open EndedList four discrete or out of sight locations where you can route cable.
- 73. Open EndedTrue or False Under no circumstance should you nail or screw through vinyl siding when routing cable.
- 74. Open EndedHow far apart should you place the fastening devices on a vertical run?
- 75. Open EndedHow far apart should you place the fastening devices on a horizontal run?
- 76. Open EndedWhen is it okay to tie wrap your cable to conduit that houses the home's electrical?
- 77. Open EndedTrue or False The cable should not be run parallel to and within in 2" of internal electrical lines.
- 78. Open EndedWhat is the purpose of a drip loop?
- 79. Open EndedWhere should service loops be installed? a. At the ODU b. At the ground block c. At the multi-switch d. All of the above
- 80. Open EndedTrue or False When routing the cable into the home, in most cases you should drill from the inside of the house to outside of the house.
- 81. Open EndedHow big should a service loop be? a. 3" diameter minimum b. 7" minimum diameter c. 8" diameter minimum d. 4" diameter minimum
- 82. Open EndedWhen running cabling on the exterior of the house what is something you should avoid doing?
- 83. Open EndedWhat is the minimum bend radius for our cable when routing along the lines of the house?
- 84. Open EndedWhy is it important to not bend the cable at sharp right angles?
- 85. Open EndedWhen using the screw-in flex clips what is the extra (smaller) space within the enclosure meant for?
- 86. Open EndedWhat is the spacing range for flex clips along a horizontal span?
- 87. Open EndedWhy is spacing the flex clips or other cable fasteners randomly along the span important?
- 88. Open EndedWhat routing technique must be utilized at the Point of Entry and why?
- 89. Open EndedWhat is the purpose of a service loop and where should they be located?
- 90. Open EndedWhat is the first thing you should do before you begin drilling any hole for the Point of Entry?
- 91. Open EndedWhat are some obstructions that could present a problem when drilling through the wall cavity for the Point of Entry?
- 92. Open EndedWhat technique should you use to route the cable inside the house to avoid unsightly cable runs around a room and to adjacent rooms?
- 93. Open EndedWhat is a fire stop within a wall?
- 94. Open EndedWhen wall fishing from an attic down, why is it important to step only on the ceiling joists?
- 95. Open EndedWhat special tool is helpful when performing a wall fish from an unfinished basement up into the main living area of a house? A glow rod.
- 96. Open EndedWhat is the purpose of the wire braiding within RG-6 cable?
- 97. Open EndedWhat is meant by 'ingress' when discussing RG-6 cabling?
- 98. Open EndedWhere does voltage travel in RG-6 cabling?
- 99. Open EndedWhat does the LNB need from the IRD to switch between odd and even transponders?
- 100. Open EndedWhy does deforming the RG-6 cabling, i.e. stapling, kinking, and compressing affect the signal quality?
- 101. Open EndedWhat part of the ODU is the ground wire that accompanies most RG-6 cabling attached to?
- 102. Open EndedWhat are the preferred method for attaching RG-6 cabling to the outside of the house?
- 103. Open EndedWhat is the number one reason for signal loss in our system?
- 104. Open EndedWhen preparing the end of the cable for a connector what problem can arise if a few strands of braiding are not bent back over the insulation?
- 105. Open EndedWhy is the length of the center conductor protruding past the end of the connector important?
- 106. Open EndedWhere will you need to ensure weather seals are installed?
- 107. Open EndedWhat is a potential problem that is inherent to coaxial cable regarding outdoor use and why?
- 108. Open EndedWhat procedure is required on every connection within a DIRECTV system?
- 109. Open EndedWhat is the Primary Rule of common occurrences?
- 110. Open EndedTrue or false Proper reaction to every situation can be found in DIRECTV policies and training.
- 111. Open EndedFill in the blank Tests have shown that people remember ____ of what they hear, ____ of what they hear AND see, and ____ of what they discover for themselves.
- 112. Open EndedWhat percent of the ways you communicate are the actual words you say?
- 113. Open EndedWhat are the three general ways an adult learns something?
- 114. Open EndedWhat are the 5 Principles of Adult Learning?
- 115. Open EndedOver ____% of the calls from new customers are related to issues with their remote control.
- 116. Open EndedCurrently, there are primarily ____ remotes available for DIRECTV receivers.
- 117. Open EndedWhat remote key is pressed to bring up the channel banner?
- 118. Open EndedTrue or False Parental controls on a DVR automatically apply to non-DVRs when using MRV.
- 119. Open EndedWhere on the DIRECTV website should a customer go to learn more about Whole-Home DVR?
- 120. Open EndedTrue or False Always tell a customer that they should plug their receiver in to a surge protector power strip at all times.
- 121. Open EndedHow many streaming sessions can Genie support?
- 122. Open EndedTrue or False The customer is required to contact DIRECTV every time they wish to add a new client to their Genie configuration.
- 123. Open EndedWhat must a customer have in order to use Caller ID?
- 124. Open EndedWhat must a customer have in order to use Closed Captioning (not DIRECTV subtitles)?
- 125. Open EndedHow do you access the Channel Neighborhoods option on the receiver?
- 126. Open EndedWhat are at least 4 things that can be restricted/blocked using Parental Controls?
- 127. Open EndedHow far in the future can you view using the Guide?
- 128. Open EndedTrue or False A customer can fast-forward Live TV.
- 129. Open EndedHow do you access Double Play on an HD DVR?
- 130. Open EndedHow many channels are allowed in Quick Tune?
- 131. Open EndedTrue or False DIRECTV has at least one full-time 3D programming channel.
- 132. Open EndedTrue or False A customer must pay for the upgraded Pandora music option in order to use the Pandora application on the DIRECTV receiver.
- 133. Open EndedWhat must be ensured before the DIRECTV iPad app will work in the home?
- 134. Open EndedHow do you switch between receivers in the home using the iPad app?
- 135. Open EndedTrue or False With DIRECTV Everywhere, you can watch anything that is currently on the DVR on your iPad.
- 136. Open EndedIt is a good idea to have the customer become familiar with the directv.com website while you are doing the installation. What will they NOT have access to during this time?
- 137. Open EndedTrue or false If you damage a customer's property, they will most likely leave DIRECTV for our competitors
- 138. Open EndedTrue or false The most important reason to minimize damage claims is their financial impact on DIRECTV.
- 139. Open EndedWhat should you tell a customer if you cause damage to their property?
- 140. Open EndedHow are damage claims communicated to your supervisor? a. You tell them b. They receive a monthly Damage Claims report c. They receive a quarterly Multiple Damage Claims report d. All of the above.
- 141. Open EndedWhat is the most common damage claim?
- 142. Open EndedList the following out in order of how the DIRECTV programming enters the customer's home. They are placed in a random order. Re-order them in the correct order that they occur for DIRECTV customers to receive DIRECTV programming in their homes. a. a. DIRECTV satellite b. DIRECTV IRD c. Television set d. DIRECTV ODU e. DIRECTV Uplink Center
- 143. Open EndedBased on recent studies, how long does it take for a customer to make an impression of you? a. 31 to 60 seconds b. 7 to 30 seconds c. 1 hour d. 1 to 5 seconds
- 144. Open EndedDressing and conducting yourself in a professional manner can result in: a. Increased customer confidence b. Increased customer satisfaction c. Setting a positive tone for the entire installation or service call d. A more comfortable customer e. All of the above
- 145. Open EndedTrue or false Customers will most likely have formed a positive, negative, or neutral impression of you before you even say a single word.
- 146. Open EndedAccording to one research program, what makes up the first impression? a. 38% tone of voice b. 7% what you say c. 55% visual impacts—dress, facial expression, and other body language d. All of the above
- 147. Open EndedWhich of the following is a minimum uniform standard for the DIRECTV Installers? a. Handheld device/telephone b. Digital signal meter c. Collared shirt with DIRECTV logo d. Weather-proof overalls
- 148. Open EndedTrue or false Good eye contact is an excellent way to convey interest and confidence.
- 149. Open EndedWhy should you knock and step back from the customer's door? a. It provides personal space so they feel comfortable b. It keeps them from smelling what you just ate for lunch c. It keeps them off-balance so you can control the conversation
- 150. Open EndedWhat do the letters (D, R, H, HR) in the names of DIRECTV IRDs tell you?
- 151. Open EndedWhat video-out options are available on an HR34?
- 152. Open EndedHow many hours of HD programming can be stored on an R16?
- 153. Open EndedDefine Client and Server in the DIRECTV's Genie network model.
- 154. Open Endedis the difference between the C31 and C41 clients?
- 155. Open EndedWhat changes in the All Movies options if the customer with an HD/DVR does not have a broadband connection?
- 156. Open EndedDescribe the differences in the HD On-Screen Guide's main menu for the three types of equipment (HD/DVR, HD IRD, and HD IRD with Whole Home)
- 157. Open EndedWhere is the red reset button on the H25?
- 158. Open EndedList some of the issues that a red button reset may correct?
- 159. Open EndedIf the red button reset does now work, what other reset option is there?
- 160. Open EndedWhat is the difference between Grounding and Bonding?
- 161. Open EndedTRUE or FALSE A properly grounded ODU will deter a lightning strike. Explain your response.
- 162. Open EndedWhat are the TWO primary reasons for properly bonding and grounding?
- 163. Open EndedWhat happens when unexpected voltages reach the receiver by way of the coaxial cable?
- 164. Open EndedWhat effect can small voltage fluctuations have on DIRECTV system electronic components?
- 165. Open EndedIdentify which of the following statements describe an Approved bonding point for a DIRECTV satellite system by circling the number of the item. Where We Bond • List in order of desirability the acceptable bonding locations for a residential DIRECTV satellite system installation A. Aluminum electrodes B. Service meter enclosure housing C. Gas piping and equipment D. Interior metal water piping located more than 1.52 m (5 ft.) from the point of entrance to the building E. House intersystem bonding termination F. Breaker/fuse box ground lug stud G. The #4 braid, or #6 solid copper grounding electrode conductor (wire) connecting to the electrical service ground source H. House or any other utilities grounding or bonding equipment I. Line/supply side rigid metallic conduit to the power meter - below the roof line 175. What is the preferred bonding location for a DIRECTV residential satellite system?
- 166. Open EndedWhat is the preferred bonding location for a DIRECTV residential satellite system?
- 167. Open EndedTrue or False The installer shall not use components that are not U.L. and DIRECTV approved
- 168. Open EndedHow do you document that none of the preferred DIRECTV bonding options are available?
- 169. Open EndedWhat is the maximum length of the primary protector grounding conductor in one and two-family dwellings?
- 170. Open EndedIdentify the statements that reflect proper bonding and grounding practices. a. Interior metal water piping located more than 1.52 m (5 ft) from the point of entrance to the building shall not be used as a part of the grounding electrode system. b. Sheet metal screws shall be used to connect grounding conductors to enclosures. c. Metal underground gas piping system or aluminum electrodes shall not be used as grounding electrodes d. The grounding conductor shall be run to the grounding electrode in as straight a line as practicable. e. Coaxial cable and lead-in power line conductors shall be separated at least 4 inches. f. DIRECTV supports the use of aluminum as a ground bond for residential installations only.
- 171. Open EndedTRUE or FALSE The grounding conductor for the shield of the coaxial cable shall have a current-carrying capacity approximately equal to that of the outer conductor of the coaxial cable and NOT be smaller than 14 AWG.
- 172. Open EndedWhat is Installation Verification?
- 173. Open EndedYou are configuring the ODU settings in a newly installed IRD. SWiM is installed and not detected. What steps do you take to correct the problem?
- 174. Open EndedInstallation Verification runs and the test finds only one tuner connected to the multiswitch. How is this displayed by the IRD?
- 175. Open EndedWhat is the purpose of IV Retest?
- 176. Open EndedWhere do you look to determine if a Work Order is eligible for IV Retest?
- 177. Open EndedIf the work order contains eligible receivers, the IV Retest link on the handheld Activity List screen displays after: a. the IV Retest process is started. b. the Activity Status is set to On Site. c. all eligible receivers' status is Closed. d. the Completion Code is typed into the Success Code field.
- 178. Open EndedTrue or False Completion Code and Success Code are labels for the same code.
- 179. Open EndedHow long is the IV Retest Completion Code valid? a. 15 minutes b. 1 hour c. Indefinitely d. Until new software is downloaded
- 180. Open EndedTrue or False A Waiver Request is submitted each time Installation Verification fails. Explain your response.
- 181. Open EndedWhat happens if you enter the wrong Order ID during IRD activation?
- 182. Open EndedThe Validation Error screen indicates a signal error problem. What steps can you take to resolve the error?
- 183. Open EndedAvoid mounting the ODU to which of the following surfaces? a. Dry rotted studs or siding b. Unsupported stucco c. Surfaces that will not support the weight and wind load of the ODU d. All of the above
- 184. Open EndedTrue or False Mounting the base of the ODU to vinyl siding is always acceptable.
- 185. Open EndedWhen mounting to a surface with lap siding which of following should you use? a. Bishop tape b. Drywall screws c. A shim or spacer d. A longer drill bit rotation.
- 186. Open EndedHow many lag bolts should a properly mounted wood wall mount have? a. Two 5/16" x 3" lag bolts and four 5/16" x 2" lag bolts b. Six 5/16 "x 3" lag bolts c. Six 5/16" x 11/2" lag bolts d. Four 5/16" x 3" lag bolts and two 5/16" x 11/2" lag bolts
- 187. Open EndedTrue or False It is okay to mount the ODU to the mortar on a brick wall as long as the structure is stable.
- 188. Open EndedHow many anchors should be used when mounting the footplate to a brick wall? a. 2 b. 6 c. 4
- 189. Open EndedRoof mounts should only be done on which type of roofing surface? a. Clay tile b. Wood shingle c. Asphalt shingle d. Slate shingle
- 190. Open EndedTrue or False Whenever possible, the base should be mounted on the overhang non-living area section of the roof.
- 191. Open EndedWhat are the best "two" methods to locate a rafter for a roof mount? a. Nail Head/Tapping method b. Drill pilot holes until you hit a rafter c. Good stud finder d. Mounting to a rafter is never acceptable
- 192. Open EndedWhy is bishop tape or Black Jack required on all roof mounts? a. Helps reduce wind load b. Stops moisture from seeping through the holes and into the home c. It helps the base of the ODU stick to the roof d. Use of these products is not required
- 193. Open EndedWhy is it important to level the foot plate? a. It looks better b. It's easier to level and plumb the mast c. If you don't, you may miss the rafter or stud with the second lag bolt d. All of the above
- 194. Open EndedShould you always take your safety into consideration when selecting the location to mount the base of the ODU.
- 195. Open EndedDefine "network" as it applies to DIRECTV
- 196. Open EndedWhat is a link local address?
- 197. Open EndedWhat is the difference between a static and a dynamic address?
- 198. Open EndedWhat type of addresses are generally not used in DIRECTV installations? Why?
- 199. Open EndedYou respond to a service call where the customer claims that both of his receivers stop working, primarily during daylight hours. After interviewing the customer, you have the following information: • Both receivers fail during daylight hours • Both receivers work during evening and night hours but the bedroom receiver only works when the family room receiver is in use. 209.What would be the most likely problem?
- 200. Open EndedYou respond to a service call where the customer is having intermittent reception problems. The property has a SWiM installation with two HD DVRs and two DVRs. From interviewing the customer you learn the problem, weak or no signal, seems to migrate to the last IRD that is powered on. What would be the most likely problem?
- 201. Open EndedWhat is the difference between a SWiM network and an MRV network?
- 202. Open EndedDescribe DIRECTV's implementation of MoCA technology
- 203. Open EndedList four causes of poor RF distribution
- 204. Open EndedThe On Screen Display indicates a receiver has been disconnected from the network. What steps should you take?
- 205. Open EndedWhat are the steps for verifying an IRD's IP address?
- 206. Open EndedDescribe the difference between Test Connection Result Codes 86, 87 and 88
- 207. Open EndedUnder what circumstances should you take the steps to restore Broadband Services
- 208. Open EndedThe vertical (up and down) adjustment of the ODU antenna is called a. Azimuth b. Elevation c. Dithering d. Tilt
- 209. Open EndedThe rotation adjustment based on the scale on the back of the ODU is a. Azimuth b. Elevation c. Dithering d. Tilt
- 210. Open EndedThe left and right (horizontal) adjustment of the ODU antenna is referred to as a. Azimuth b. Elevation c. Dithering d. Tilt
- 211. Open EndedWhere do you find the azimuth and elevation coordinates for an ODU installation?
- 212. Open EndedWhere is the best place to assemble the ODU? Why?
- 213. Open EndedWhat are the four programming groups?
- 214. Open EndedWhere can you find the latest, most accurate information of programming packages?
- 215. Open EndedList the seven English Programming Packages
- 216. Open EndedList the International Programming Packages.
- 217. Open EndedList the Spanish Language Programming Packages
- 218. Open EndedList the Premium Packages
- 219. Open EndedList the Seasonal Sports Packages
- 220. Open EndedTrue or false Receivers must be connected to broadband internet for access to additional PPV titles.
- 221. Open EndedWhat are the two primary components of a Connected Home system?
- 222. Open EndedWhat is the most efficient way to search DIRECTV content?
- 223. Open EndedWhere are the music and photos that can be accessed through Music & Photos option stored.
- 224. Open EndedWhere is the App Store?
- 225. Open EndedList some of the benefits of DIRECTV Everywhere.
- 226. Open EndedWhere can customers find the DIRECTV Player (for personal computers), and the phone and iPad apps?
- 227. Open EndedTrue or false It is possible to use DIRECTV.com via the internet browser on the smartphone or iPad to order and watch programming on those devices.
- 228. Open EndedWhere is the link to register an account on DIRECTV.com?
- 229. Open EndedWhat information is necessary to register an account on DIRECTV.com?
- 230. Open EndedWhere is the link to the DIRECTV Answer Center?
- 231. Open EndedHow do you reveal the Watch DIRECTV menu items?
- 232. Open EndedWhat are the most common types of remote control?
- 233. Open EndedDescribe the primary difference between an infrared and an RF remote control
- 234. Open EndedHow can you tell the difference between an RF and IR remote?
- 235. Open EndedDescribe the difference between the RC65, RC65R and RC65RB
- 236. Open EndedWhich DIRECTV remote control is based on the RF4CE standard?
- 237. Open EndedTrue or False The RC71 supports two way IR communications
- 238. Open EndedWhich of the following remote controls would you recommend for a visually impaired customer? a. TiVo Remote Control b. Hospitality Remote Control c. RC32BB Big Button Remote Control d. RC64S Sat-Go remote Control
- 239. Open EndedWhich DIRECTV remote controls is referred to as the Genie remote?
- 240. Open EndedWhat steps are required on the remote to lock the volume to the component specified by the MODE switch
- 241. Open EndedYou are installing and setting up a receiver. The TV screen displays: Press SELECT on TV to program TV keys (TV POWER, TV INPUT, VOL, MUTE) in all modes. Select AV1 or AV2 to program your remote to control a DVD, VCR, audio equipment, or second DIRECTV receiver. What does this message indicate?
- 242. Open EndedTrue or False It is possible to pair multiple Genie remotes to the same HR44 in RF mode. Explain.
- 243. Open EndedWhere can you find status information for remotes paired to a HR44 receiver?
- 244. Open EndedWhat is attenuation?
- 245. Open EndedWhat is an example of a carrier wave?
- 246. Fill in the BlankIn electronic communication, ____________ is expressed in terms of the difference between the highest-frequency signal component and the lowest-frequency signal component.
- 247. Open EndedWhat band of frequencies does the Ku system use?
- 248. Open EndedWhat band of frequencies does the Ka system use?
- 249. Open EndedAs the signal travels from the satellite to the ODU it spreads out and loses strength. What is used to recover that signal at the ODU?
- 250. Open EndedWhat is in the LNB that is tuned to our particular signal and allows only the downlinked frequencies to collected for the down conversion?
- 251. Open EndedWhy is the power measured at the KaKu LNB F-81 connector greater than measured at the 18 inch LNB F-81 connector?
- 252. Open EndedWhat is the floor threshold of the signal power for the IRD to operate correctly?
- 253. Open EndedWhat is the ceiling threshold of the signal power for the IRD to operate correctly?
- 254. Open EndedWhy is it important to know that the RF signal travels on the outer skin of the center conductor within the cable?
- 255. Open EndedWhat travels through the center of the center conductor within the cable?
- 256. Open EndedWhy is impedance matching important?
- 257. Open EndedWhy might some of the problems you encounter with a system be affected by the outside temperature.
- 258. Open EndedIn addition to RF loss with increase in cable length, what other cable property is affected and how so?
- 259. Open EndedWhat is a passive device?
- 260. Open EndedWhen installing a ground block what should you ensure the ground block is capable of before you complete the installation?
- 261. Open EndedWhat problems would you have if a diplexer is in-line at the back of the receiver and a diplexer is between it and the satellite signal source?
- 262. Open EndedMost multi-switches provide unity gain. What does unity gain do?
- 263. Open EndedWhy should an amplifier be placed in-line in a location where the signal amplified is good?
- 264. Open EndedWhat should the power level be at the KaKu ODU?
- 265. Open EndedWhy is the signal level meter in the IRD not as accurate as an AIM?
- 266. Open EndedWhat does dithering do?
- 267. Open EndedAs the signal moves along the cabling and through various components power is lost. Through most of this same path the SNR doesn't change much. What would cause the SNR to change measurably?
- 268. Open EndedIn a system at 2150 MHz what is the dB loss over 100 ft. of RG-6 cabling at 68ºF?
- 269. Open EndedWhat are the five things the AIM is testing during an Extended Installation Verification (EIV)?
- 270. Open EndedDefine ROLE
- 271. Open EndedWhat is signal loss?
- 272. Open EndedWhat is signal?
- 273. Open EndedWhat three frequency blocks does DIRECTV use to transmit signal from our satellites? Of these three frequency blocks, which is the Ku band?
- 274. Open EndedWhat are the main functions of the reflector?
- 275. Open EndedWhy does the signal need to be down-converted?
- 276. Open EndedThe 18"x 20" ODU receives signal from which orbital locations?
- 277. Open EndedWhat are the key features that distinguish a KaKu ODU?
- 278. Open EndedWhat are the two configurations of an International ODU?
- 279. Open EndedWhat "message" does the IRD send to identify that the frequency it needs is located within the Left-Hand Circular Polarity (LHCP)?
- 280. Open EndedWhat does the B-Band Converter (BBC) do?
- 281. Open EndedWhat frequency range is referred to by the term wideband?
- 282. Open EndedWhat are the polarities for an SL5? (Hint: There are four)
- 283. Open EndedWhat are the basic functions of a multi-switch?
- 284. Open EndedWhat is polarity locking?
- 285. Open EndedHow does a multi-switch work?
- 286. Open EndedDescribe the characteristics of a wide-band 6x8.
- 287. Open EndedIf the distribution system only has a single International ODU, on which port of the multi-switch would you connect the signal from the 95° orbital location?
- 288. Open EndedIf the distribution system has an International ODU and a Ka/Ku ODU with SL3, on which multi-switch port would you connect the 95° signal?
- 289. Open EndedThe items in the bulleted list identify the IRD's actions when a programming channel is requested. Arrange these items in the proper order.
- 290. Open EndedWhat are the main responsibilities of the access card?
- 291. Open EndedWhat are the four types of IRDs that DIRECTV uses within a standard signal distribution system?
- 292. Open EndedWhat is the ideal output connection for an HD IRD?
- 293. Open EndedWhat frequencies are HD IRDs generally rated to receive?
- 294. Open EndedWhat three things can help you make a great first impression?
- 295. Open EndedYou are at a customer's home to perform an installation of two receivers. The customer is a renter. What two documents must the customer sign before you can begin work on an installation?
- 296. Fill in the BlankYou must update the Activity status to _______once you arrive at a customer's home.
- 297. Open EndedWhen testing available electrical outlets, what should you do if the results of your testing show the outlet is: Open Ground, Open Hot, Open Neutral, Hot Ground Reversed, or Hot Neutral Reversed?
- 298. Open EndedWhat is the benefit of identifying the distance between the receiver location and the ODU or multi-switch?
- 299. Open EndedWhat are some of the routing options you should explore when considering how to connect an IRD to the ODU / multi-switch?
- 300. Open EndedWhen would you use a wireless broadband DECA (or wireless Cinema Connection Kit)?
- 301. Open EndedWhat are three ODU pointing coordinates? Which two are needed for determining Line of Sight during the Site Survey?
- 302. Open EndedHow much cushion should you add to each satellite to future-proof the ODU placement against potential obstructions?
- 303. Open EndedHow much line of sight should you have to ensure the customer can receive all the programming from a KaKu ODU with an SL5 LNB?
- 304. Open EndedIf the only way you can get line of sight is to add the ODU on the roof over the customer's living area, can you do it?
- 305. Open EndedWhat should you be explaining to the customer when reviewing the site survey?
- 306. Open EndedWhat is the four step process for customer interaction?
- 307. Open EndedIf a customer keeps insisting on an ODU location that does not have good line of sight, what do you do?
- 308. Open EndedWhat colors will you find in a typical four-strand wire telephone cable configuration?
- 309. Open EndedWhat colors will you find in a typical eight-strand wire telephone cable configuration?
- 310. Open EndedWhat are the three connection options available for telephones?
- 311. Open EndedIn the event there is no phone connected to a particular phone jack, how can you test it to make sure it is operational?
- 312. Open EndedHow can you determine if a customer has DSL if they haven't previously mentioned it?
- 313. Open EndedWhat is VoIP?
- 314. Open EndedWhat is the purpose of having each IRD connected to a phone line? a. Authorize/receive programming such as PPV b. Update software c. Caller ID d. All of the above
- 315. Open EndedWhat does NID stand for? a. Network Interface Device b. Number Integration Device c. Neutral Indicator Device d. Network Installation Device
- 316. Open EndedTrue or False The phone connection is an integral part of the DIRECTV system and serves many functions. Failure to make that connection is a violation of our contract with DTV, and they could refuse to pay for the installation and instigate a chargeback.
- 317. Open EndedThere are two sides to the telephone box. What are they? a. Customer and cable company b. Telephone company and cable company c. Customer and telephone company d. Satellite company and cable company
- 318. Open EndedWhat are the colors of the most common four strand station wire? a. Red, green, yellow, and black b. Red, green, blue, and orange c. Blue, orange, yellow, and black
- 319. Open EndedTrue or False The pair of wires most commonly used for basic telephone service consists of a tip wire that is green and a ring wire that is red.
- 320. Open EndedWhat is one of the first things you should do when troubleshooting a system you've just installed?
- 321. Fill in the BlankWhen identifying a symptom you can use the _____ on the IRD to gather information related to left/right-hand polarization problems.
- 322. Open EndedWhat are some of the things that could affect an ODU and cause problems with a system?
- 323. Open EndedBefore connecting a meter to the IRD input what can you look at to determine basic signal level?
- 324. Open EndedWhy would you want to check the voltage level at the satellite input port on the IRD?
- 325. Open EndedWhat device or piece of equipment is essential when using a VOM to measure the voltage at the satellite input port on the IRD?
- 326. Open EndedWhen reading voltage using a VOM where should you set the selector dial?
- 327. Open EndedWhat are the zones the AIM uses when troubleshooting?
- 328. Open EndedWhat does the EIV Plus test on the AIM do?
- 329. Open EndedWhat test should you run with the AIM at every system?
- 330. Open EndedWhat should you always use when performing a cable resistance test?
- 331. Open EndedWhich AIM test would you use to verify if the cable has a short, open, or too much resistance to adequately pass voltage through it
- 332. Open EndedWhich AIM test is used to view signal on a specific transponder & orbital slot?
- 333. Open EndedWhat are some common things that can cause an LNB to fail?
- 334. Open EndedWhat should be used when testing the resistance of a connector or cable with a VOM?
- 335. Open EndedWhat can cause a short in a cable?
- 336. Open EndedWhat piece of test equipment must be used when testing for an open on a section of cabling?
- 337. Open EndedList a few of the more common reasons a section of cable can get damaged?
- 338. Open EndedWhat are some inline components that could be causing too much resistance in a section of cabling?
- 339. Open EndedWhat is the best test tool when determining signal loss?
- 340. Open EndedWhat is the approximate minimum signal level, as measured with the AIM that you should see at the IRD in order for it to operate properly?
- 341. Open EndedList three SWiM frequencies (of the 9) and the channels they are assigned to
- 342. Open EndedWhat SWiM components are typically found in a SWiM KaKu installation?
- 343. Open EndedHow does the SL5S LNB differ from the SL5 LNB?
- 344. Open EndedWhat is MRV?
- 345. Open EndedWhat is the difference between MAC and IP addresses?
- 346. Open EndedWhat are the DIRECTV MoCA frequencies?
- 347. Open EndedWhat is the purpose of a DECA?
- 348. Open EndedFor each of the following IRDs, identify which require an external receiver DECA and which have a built in DECA?
- 349. Open EndedWhy must all equipment installed on a Whole-Home DVR system have green labels?
- 350. Open EndedWhat must you install if an IRD on a customer's system is not compatible with MRV?
- 351. Open EndedIf you are looking at an external receiver DECA's LEDs, what does it mean if the C.LINK LED is flashing orange? What does it mean if all three LEDs are green?
- 352. Open EndedWhy do you identify the location when you are configuring an IRD?
- 353. Open EndedWhat is needed for the DIRECTV network to connect to the Internet?
- 354. Open EndedWhat are the two types of connections that can be used for an Internet-enabled Whole-Home DVR system? What is the preferred method of connection?
- 355. Open EndedWhat is WPS? Why would you use it?
- 356. Open EndedBetween the wired and wireless DECAs, which one should you always try to install first? Why?
- 357. Open EndedAre SWiM and MoCA the same?
- 358. Open EndedCan SWiM work without a DECA?
- 359. Open EndedCan a DECA work without SWiM?
- 360. Open EndedDoes Whole-Home DVR require a connection to the Internet?
- 361. Open EndedTrue or False All Internet capable receivers can leverage a single internet connection using DECA.
- 362. Open EndedTrue or False Whole-Home DVR can work on any receiver installation.
- 363. Open EndedHow are DECAs powered?
- 364. Open EndedCan off-air signals be diplexed in a Whole-Home DVR installation?
- 365. Open EndedWhat can you learn from the c.LINK LED on the DECA unit?
- 366. Open EndedTrue or False MRV can bridge across SWiM-8 Modules.
- 367. Open EndedIf you set parental controls on content using the Living Room IRD, will those controls also be in place in other rooms within the customer's home?
- 368. Open EndedTrue or False In a Genie setup, a receiver is required at each client/television location.
- 369. Open EndedHow many programs can be watched at once in a Genie setup?
- 370. Open EndedHow many programs can be recorded at one time on a Genie server (HR34 or HR44)?
- 371. Open EndedTrue or False You can use an HR24 as a Server in an Genie installation.
- 372. Open EndedIf a customer has other receivers (than the Genie server and RVU clients), can you install them in other rooms?
- 373. Open EndedIf a Genie server loses signal, what is the impact on the Whole-Home DVR system?
- 374. Open EndedWhen you encounter an issue during a Whole-Home DVR system, list some of the things you should check first?
- 375. Open EndedWhat are the two most common OSD errors you may encounter related to MRV sharing?
- 376. Open EndedWhat are the maximum number of clients that can be streaming from a Genie server at one time?
- 377. Open EndedIf you are using the HR44's Internet WiFi BB DECA, what component(s) must NOT be included as well?
- 378. Open EndedIn a Genie system, what does the following OSD display mean? How should you troubleshoot it? "Too Many Active Locations. To watch TV, turn off one of the following locations, or turn off this location and try again later."
- 379. Open EndedIn a Genie system, if the banner is visible but the screen is black, what is the likely cause and how should you troubleshoot it?
- 380. Open EndedTrue or False There is a limitation to the number of units covered under the plan.
- 381. Open EndedWhat main Value to DIRECTV as a company?
- 382. Open EndedTrue or False Selling a DIRECTV Protection Plan to a customer means more money for the technician.
- 383. Open EndedWhat of the following is NOT covered under the DIRECTV Protection Plan Basic? a. Satellite dish and mounting b. Television c. HD DVRs d. Splitters and multi-switches
- 384. Open EndedWhat is the service fee for items covered under the DIRECTV Protection Plan Basic?
- 385. Open EndedWhat of the following is NOT covered under the DIRECTV Protection Plan Premier? a. LED TVs b. Sound systems c. Modems d. Smartphones
- 386. Open EndedWhat does ADH stand for?
- 387. Open EndedWhat does the ADH add-on cover?
- 388. Open EndedWhen should you offer the DIRECTV Protection Plan Basic?
- 389. Open EndedWhen should you first show the customer the tear pad sheet?
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