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- 1. Open EndedAccount Workqueues
- 2. Open EndedHospital accounts with claims that fail claim edit checks are routed to
- 3. Open EndedWhat icon on the IFS indicates a coverage has been verified electronically
- 4. Open EndedFrom which form can you create a new hospital account
- 5. Open EndedWhere can you verify patient, guarantor account, coverage, and hospital account records
- 6. Open EndedWhich button should you click to confirm the preadmission
- 7. Open EndedHow can you open the Auth/Cert workflow for patient in the Auth/Cert Preadmissions patient workqueue?
- 8. Open EndedWhich form in the auth/cert workflow is used to collect auth/cert information and also displays information about the patient's hospital stay and coverage?
- 9. Open EndedHow can you access the Benefit Collection workflow for a patient in the Auth/Cert Preadmissions patient queue?
- 10. Open EndedIn what situation would you enter a note on the Notes form
- 11. Open EndedWhich link on the IFS allows you to change the patient's PCP
- 12. Open EndedWhich link on the IFS allows you to change the billing address for a patient
- 13. Open EndedWhich link on the IFS allows you to update the Member ID on a coverage
- 14. Open EndedWhich link on the IFS allows you to see the data in an RTE response that was sent for the patient's coverage
- 15. Open EndedWhen should you deactivate a guarantor account
- 16. Open EndedWhen should you remove a guarantor account from a patient
- 17. Open EndedWhen should you terminate a coverage
- 18. Open EndedWhen should you delete a coverage from a patient
- 19. Open EndedWhat can you click to open User Preferences and configure which icons display in bed planning?
- 20. Open EndedWhat does the small occupancy meter show
- 21. Open EndedWhy would you flag a bed with a star
- 22. Open EndedHow can you see only the rooms with beds that you have flagged with a star?
- 23. Open EndedWhich tabs in Bed Planning show patients that have not been assigned to a unit or bed
- 24. Open EndedWhich tab shows patients that have a bed assignment for their admission or transfer?
- 25. Open EndedWhich option can you use to delete a bed request or bed assignment for a patient that will not be coming to the hospital?
- 26. Open EndedWhere can you see a list of canceled bed requests
- 27. Open EndedYou have assigned a patient to 140-02. You realize that bed 145-02 is a better match for the patient. Which option allows you to quickly reassign the patient to bed 145-02?
- 28. Open EndedWhich option can you use to undo a bed assignment and put the patient's bed request back to the Unassigned tab?
- 29. Open EndedWhy would you click Remove Assignment
- 30. Open EndedWhich button do you click to arrive an L&D patient
- 31. Open EndedYou've completed the arrival workflow for a patient. What's her ADT L&D status?
- 32. Open EndedHow do you indicate that a patient will stay and deliver
- 33. Open EndedAt what point is a patient's patient class updated to "inpatient"
- 34. Fill in the BlankTo create a patient record for a newborn, open the patient's chart, move to the ____________ activity and click ____________.
- 35. Open EndedWhy does the Patient Lookup window force you to search for an existing patient record before you create a new one?
- 36. Open EndedTrue or False: Patients don't display on the Ready for Reg/Identify report until they have an ED Status of "Triage complete
- 37. Open EndedWhat's the purpose of clicking the Self-pay check box
- 38. Fill in the BlankWhen all of the records in registration have a status of ______, the patient no longer appears on the Ready for Reg/Identify Report
- 39. Open EndedOn which form can you document the date that symptoms began
- 40. Open EndedWhy should you fill in the patient's sex before clicking the Anonymous check box?
- 41. Open EndedWhich piece of the automatically generated name allows you to differentiate between different anonymous patients of the same sex?
- 42. Open EndedWhy should you create an anonymous patient only when absolutely necessary
- 43. Open EndedTrue or False: You can only register ED patients that show on the Ready for Reg/Identify tab.
- 44. Open EndedTrue or False: You can schedule appointments for both admitted and non-admitted patients in a Hospital Outpatient Department
- 45. Open EndedWhat is a patient's appointment status after check-in?
- 46. Open EndedFor a non-admitted patient who is being seen in a physical therapy department, what patient class should you select on the Hospital Account Advisor?
- 47. Open EndedHow do you run all of the reports on a dashboard?
- 48. Open EndedHow can you see a list of all the contacts a user removed from patient workqueues?
- 49. Open EndedIn which component can you see your staff's average registration time?
- 50. Fill in the BlankA verified _______________ indicates that a hospital registration is complete
- 51. Open EndedHow can you see which department has the highest average number of warnings per registration?
- 52. Fill in the BlankWhen Hospital Billing nightly processing _____________ _____________, hospital accounts are run through DNB checks
- 53. Open EndedHospital accounts that fail DNB checks have which account status
- 54. Fill in the BlankHospital accounts that fail DNB checks are routed to ______________
- 55. Open EndedHospital accounts with claims that fail claim edit checks are routed to
- 56. Open EndedT or F - Guarantor accounts hold insurance information
- 57. Open EndedWhich type of guarantor account does Hyperspace select by default
- 58. Open EndedWho does Hyperspace select as the guarantor by default?
- 59. Open EndedWhich address will Hyperspace use if you send an appointment reminder
- 60. Open EndedWhich address will Hyperspace use if you send a statement or bill?
- 61. Open EndedWhat's the difference between a guarantor account and a coverage
- 62. Open EndedHyperspace Title Bar
- 63. Open EndedEpic Button
- 64. Open EndedWorkspace Tabs
- 65. Open EndedHyperspace Toolbar
- 66. Open EndedPatient Header
- 67. Open EndedActivity Tabs
- 68. Open EndedActivity Toolbar
- 69. Open EndedForm Navigator
- 70. Open EndedForm
- 71. Open EndedSidebar Checklist
- 72. Fill in the BlankOnly coverages listed on the _____________ form will be sent claims for a hospital encounter.
- 73. Open Endeduse to see a list of patients that need to be preadmitted for upcoming surgeries
- 74. Open Ended2.True or False: A patient can simultaneously appear multiple times in the same patient workqueue.
- 75. Open Ended3.True or False: You can find and select a specific patient in a patient workqueue by holding down the CTRL key and typing the patient's name.
- 76. Fill in the Blank4.When you access Preadmission or Admission for a patient who doesn't have a_________________, the New Patient Wizard launches.
- 77. Fill in the Blank5.Hyperspace automatically enters the corresponding city, state, country, and county fields based on the ZIP code you enter in the ______________________ field
- 78. Open Ended6.Which one of the following addresses is used for appointment reminders?
- 79. Open Ended7.Which keyboard command allows you to see the list of choices available for a field with a selection list in Hyperspace? (Choose only ONE answer.) A) TAB
- 80. Open Ended8.True or False: When a letter in the title of a button is underlined you can select the button by holding down the ALT key and pressing the underlined letter.
- 81. Open Ended9.You are entering information about a patient contact for a patient. The patient contact lives with the patient. Which one of the following options should you select to pull address information in to the patient contact fields? (Choose only ONE answer.)
- 82. Open Ended10.Which one of the following is responsible for any balance not covered by insurance? (Choose only ONE answer.)
- 83. Open Ended11.True or False: Each guarantor account can only have one guarantor.
- 84. Open Ended12.True or False: One patient can be linked to multiple guarantor accounts.
- 85. Open Ended13.True or False: A guarantor account is a record that holds insurance information for a patient.
- 86. Open Ended14.Which of the following statements are true about setting the Address link? field on the Guarantor Info form to "Yes"?
- 87. Open Ended15.True or False: Any balance not covered by insurance will be billed to the patient's subscriber.
- 88. Open Ended16.Which of the following best describes the purpose of coverage records?
- 89. Open Ended17.True or False: One coverage can have multiple subscribers.
- 90. Open Ended18.How does Hyperspace alert you when a coverage eligibility response has been received? (Choose only ONE answer.)
- 91. Fill in the Blank19.The ________________ field describes the type of hospital stay and is a way of grouping patients for billing purposes. (Choose only ONE answer.)
- 92. Open Ended20.Which of the following statements about hospital accounts are true? (Circle all that apply.)
- 93. Open Ended21.True or False: You can confirm a preadmission without creating a hospital account.
- 94. Fill in the Blank22.When you ________________ a hospital account, Hyperspace runs the record through checks to ensure that all of the necessary information has been entered
- 95. Open Ended1.How can you let other registrars know that you're responsible for an encounter in a patient workqueue
- 96. Open Ended2.True or False: Click the Reassign button to move a patient from the Active tab to the Deferred tab of a patient workqueue
- 97. Open Ended3.True or False: When you create a new guarantor account for a minor, "Father" is selected by default as the guarantor of the account.
- 98. Open Ended4.You are registering a patient that doesn't live with the guarantor of their P/F guarantor account. How can you prevent Hyperspace from overwriting one address with the other
- 99. Fill in the Blank__________________________________ removes them from the Active tab of the workqueue and places them on the Deferred tab for a specified amount of time. When you are unable to contact a patient in your workqueue, you may want to defer the patient until a later time or date
- 100. Fill in the BlankWhen you need to create a coverage for a payor or plan isn't in the system, select a _______________ payor or plan.
- 101. Open EndedCreate a Workers' Compensation Guarantor Account /Coverage
- 102. Open Ended1.By default, who is selected as the guarantor for a Worker's Compensation guarantor account
- 103. Open Ended3.True or False: When you add a coverage with a generic payor, you need to manually enter a claim address.
- 104. Open EndedWhat is the naming convention for worker's compensation guarantor accounts
- 105. Open Ended5.Why should you complete a claim information record and link it to a worker's compensation guarantor account?
- 106. Open EndedOn which form in the preadmission workflow do you indicate that the encounter is accident related?
- 107. Open Ended2.Where can you enter a W/C claim number?
- 108. Open Ended3.How do you link a claim information record to a hospital account?
- 109. Open Ended4.In which one of the following situations should you create a coverage with a generic payor and plan?
- 110. Open Ended5.How can you enter a claim address for a coverage created with a generic payor and plan? Choose only ONE answer
- 111. Open EndedPrecertification
- 112. Open EndedPreauthorization
- 113. Fill in the BlankUse the _________________________ to record benefits information for a specific visit or hospital stay.
- 114. Fill in the BlankThe benefits information can drive the _______________ for a visit or hospital encounter.
- 115. Open EndedIf a patient has frequent or recurring appointments related to the same issue, you copy forward a patient's benefit information.
- 116. Open EndedBenefits information can also be used in conjunction with Patient Estimates to inform patients how much they might owe for a hospital encounter or visit.
- 117. Open Ended4.In which field on the auth/cert form can you indicate a status of "Denied"?
- 118. Open Ended5.True or False: In the Benefit Collection activity, you can record benefit information for each coverage linked to an encounter.
- 119. Open Ended1.True or False: You can see patients who are expected to be admitted tomorrow on the Today's Patients Report.
- 120. Open Ended2.Which form shows a summary of the information on file for a patient? (Choose only ONE answer.)
- 121. Open Ended3.You are admitting a patient who has a confirmed preadmission. Which forms or windows must you fill out in order to complete the admission? (Choose ALL answers that apply.)
- 122. Open EndedThe filing order is...
- 123. Open EndedWhen you click the Verify Member link for a coverage that is not electronically verifiable, the verification status changes to "Contact Payor". After you have contacted the payor or verified the coverage via the payor's website, click the status and select a status.
- 124. Open EndedWhen you click Admit for a patient who has Medicare linked to their hospital account but doesn't have a completed MSPQ, the MSPQ opens. If the patient is unable to respond to the questionnaire, click Next on each of the forms and then click Finish. The Reason for Incomplete MSPQ window opens so you can indicate why you didn't complete the MSPQ.
- 125. Open Ended•True or False: You can bypass MSPQ confirmation warnings by clicking "Continue".
- 126. Open Ended1.True or False: The MSPQ should be completed for each admission that has a Medicare coverage attached to the hospital account.
- 127. Open Ended2.Which form allows you to determine which coverages are linked to a hospital account? (Circle only ONE.) a. Coverage Info
- 128. Open Ended3.What does the filing order determine? (Circle only ONE.)
- 129. Fill in the Blank4.When you add a coverage for a patient on the Coverage Info form you are linking the coverage to the___________. (Circle ALL that apply.)
- 130. Open Ended5.How can you indicate that you've verified a coverage for a payor or plan that is not RTE enabled? (Choose ALL that apply.)
- 131. Open Ended6.Which of the following can you accomplish from the Coverage Info form? (Circle ALL that apply.)
- 132. Open Ended7.From which of the following can you access the MSPQ in the Admission workflow?
- 133. Open EndedNot all fields on the MSPQ are applicable for all patients. However, you must complete any field with a yield sign.
- 134. Open EndedTerminate
- 135. Fill in the BlankBefore you deactivate a guarantor account that is linked to a hospital account, you must _____________________________
- 136. Fill in the BlankA hospital account must always be linked to a ______________________
- 137. Fill in the BlankChange Guarantor Questionnaire shows us _________________
- 138. Open EndedCoverages created in error
- 139. Open EndedHow to mark a coverage for deletion
- 140. Open EndedGuarantor Accounts
- 141. Open EndedCoverages
- 142. Fill in the Blank1.If a guarantor account was once valid for a patient, but is no longer valid, you should __________ the guarantor account. Choose only ONE answer.
- 143. Open Ended2.From which form can you change the guarantor account linked to the hospital account? Choose only ONE answer
- 144. Open Ended3.True or False: Every hospital account must be linked to a guarantor account.
- 145. Open Ended4.True or False: When you create a P/F guarantor for a minor, the "Self" option is selected by default on the Add Guarantor Account Questionnaire form.
- 146. Fill in the Blank5.If a coverage was once valid but is no longer valid for the patient, you should ____________ the coverage.
- 147. Open Ended6.True or False: To terminate a coverage, enter a date in the Member eff to: field on the Coverage Information link.
- 148. Open Ended7.True or False: Selecting a coverage on the Coverage Info form and clicking Remove terminates the coverage.
- 149. Open Ended8.How do you mark a guarantor account for removal?
- 150. Open EndedWhen should you deactivate a guarantor account?
- 151. Open EndedWhen should you remove a guarantor account from a patient?
- 152. Open EndedWhen should you terminate a coverage?
- 153. Open EndedWhen should you delete a coverage from a patient?
- 154. Fill in the BlankWhen a bed planner completes the reservation workflow, Hyperspace creates a ______________________
- 155. Open EndedPatient Station shows all of the patient's hospital encounters, surgeries, and visits. Tor F?
- 156. Fill in the BlankThe Reservation workflow is a short workflow for creating a _________________________
- 157. Open EndedPatient class indicates the type of hospital stay for the patient. What else does it control?
- 158. Open EndedThe Bed Request button on the Reservation form looks like a ?
- 159. Fill in the Blank•When you click the Bed Request button from the reservation form, Hyperspace creates a _______________
- 160. Fill in the BlankAfter a Bed request has been created for a patient, the admission clerk can find the pending admission on the _________
- 161. Open Ended1.If a patient is admitted, transferred, transferred again, and then discharged, how many rows in Patient Station would that create? Choose only ONE answer.
- 162. Open Ended2.Which combination of hospital encounter type and status indicates that the patient is currently in a bed at the hospital? Choose only ONE answer.
- 163. Open Ended3.In Patient Station, what will the Status column display if a patient has a pending discharge? Choose only One answer.
- 164. Open Ended4.In which of the following scenarios would you use the reservation workflow?
- 165. Open Ended5.You have admitted a patient. What is the encounter type and status of the encounter?
- 166. Fill in the Blank__________indicates the medical service the patient will receive.
- 167. Fill in the Blank_________________________ is an all-in-one activity that lets you monitor occupancy and make bed assignments
- 168. Open EndedWhat are the Flick Tracker tabs
- 169. Open EndedFlight Tracker Pre-Assigned
- 170. Open EndedFlight Tracker Assigned
- 171. Open EndedFlight Tracker Completed
- 172. Open EndedPostponed
- 173. Open EndedFlight Tracker Upcoming
- 174. Open EndedColors of Bed Requests
- 175. Fill in the BlankYou can edit, change, or cancel the bed assignment by ________________
- 176. Fill in the Blank1.The _________________ activity allows you to view all currently open and occupied beds, pending activity, and other bed status information for your entire hospital
- 177. Open Ended2.You have assigned a bed to a patient who is not coming in for her admission. Which option can you click to delete the bed assignment?
- 178. Open Ended3.You have assigned a patient to the incorrect bed by accident. What button can you click to undo the current bed assignment?
- 179. Open Ended4.In which of the following scenarios would it be appropriate to use the Bed Activation activity?
- 180. Open Endedcreate a bed request without placing an order.
- 181. Open Ended•Where can you print forms?
- 182. Open EndedIn which of the following activities can you print forms?
- 183. Open EndedTrue or False: The only way to create a bed request is for a physician to place a transfer order.
- 184. Open EndedYou are a unit clerk. You need to confirm a transfer for a patient that has just been transported to your unit. Which option should you click to indicate the patient is now in his bed on your unit? Choose only ONE answer.
- 185. Open EndedA patient is currently admitted to the Med Surg department. He needs to leave his bed for an X-ray. You want to indicate the patient is not currently in his bed. True or False: You should transfer the patient to the X-ray department.
- 186. Open EndedTrue or False: You can print forms that have not previously been printed for the patient during the encounter via the Form Reprints activity.
- 187. Open EndedWhat is a hospital encounter?
- 188. Open EndedEvent - Admission
- 189. Open EndedEvent -Transfer
- 190. Open EndedEvent - Patient Update
- 191. Open EndedDischarge
- 192. Open EndedHOV
- 193. Open EndedUse Event Management to view and edit events.
- 194. Open EndedYou can press SHIFT and select multiple events to edit patient information for several events
- 195. Open EndedYou can edit, update, or cancel events. Because preadmission is not an ADT event,
- 196. Open EndedEdit Patient Information window Hyperspace prevents you from changing the date and time of an event if the change puts it out of sequence with other events in the hospital encounter, or, puts the patient in an occupied bed.
- 197. Open Ended1.True or False: Event Management displays events from all of a patient's hospital encounters simultaneously.
- 198. Open Ended2.True or False: You can edit a patient's address via Event Management.
- 199. Open Ended3.Which of the following are types of ADT events? Choose ALL answers that apply.
- 200. Open Ended4.True or False: In Event Management, you can insert a patient update before the admission event's time.
- 201. Open EndedWhen a patient presents in the ED, the patient is typically arrived by an
- 202. Open EndedThe Ready for Reg/Identify view displays patients
- 203. Open EndedGrand Central automatically creates a P/F guarantor account and hospital account for patients created via the ED Arrival workflow.
- 204. Open Ended1.A patient has been arrived in the ED and has been triaged by a nurse. On which of the following views on the ED Track Board does the patient display? Choose ALL answers that apply
- 205. Open Ended2.Which of the following buttons should you click to arrive a patient in the ED? Choose only One answer.
- 206. Open Ended3.Which of the following does Hyperspace automatically create when you create a brand new patient with the Arrival workflow in the ED? Choose ALL that apply.
- 207. Open Ended4.How do you create an anonymous patient record? Choose only One answer.
- 208. Open Ended5.In which one of the following situations does Hyperspace need to automatically create both a new guarantor account and hospital account for a patient? Choose only ONE answer.
- 209. Open EndedWhat is the name of an admitted baby
- 210. Open Ended1.Why does the Patient Lookup window force you to search for an existing patient record before you create a new one?
- 211. Open Ended4.When all of the records in registration have a status of Verified the patient no longer appears on the Ready for Reg/Identify report.
- 212. Open Ended1.A patient has been arrived in the ED and has been triaged by a nurse. On which of the following views on the ED Track Board does the patient display? Choose ALL answers that apply.
- 213. Open Ended2.Which of the following buttons should you click to arrive a patient in the ED? Choose only One answer. a. Admit
- 214. Open Ended3.Which of the following does Hyperspace automatically create when you create a brand new patient with the Arrival workflow in the ED? Choose ALL that apply.
- 215. Open Ended4.How do you create an anonymous patient record? Choose only One answer.
- 216. Open EndedWhich button do you click to arrive an L&D patient?
- 217. Open EndedYou've completed the arrival workflow for a patient. What's her ADT L&D status?
- 218. Open EndedHow do you indicate that a patient will stay and deliver?
- 219. Open EndedAt what point is a patient's patient class updated to "inpatient"?
- 220. Open Ended2.You have just arrived a patient to the L&D. What is her ADT L&D status? Choose only ONE answer.
- 221. Open Ended3.A patient's obstetrician has determined she will deliver. How can you update her status to indicate this? Choose only ONE answer.
- 222. Open Ended4.A patient's patient class is automatically updated to inpatient when she is updated to which ADT L&D status? Choose only ONE answer.
- 223. Open Ended5.True or False: When you admit a newborn, the mother's ADT L&D status changes to "Delivered".
- 224. Open EndedHOV
- 225. Open EndedHODs
- 226. Open EndedWhen a referral has been authorized for a visit, the referral displays in a referrals workqueue. From the workqueue, you can select the referral and schedule the visit.
- 227. Open EndedWhat are a few examples of some non-human resources you might schedule with?
- 228. Open EndedEach HOV must be linked to a hospital account.
- 229. Open EndedBefore you can create a hospital account, you must select a patient class
- 230. Open EndedWhat is the purpose of check in?
- 231. Open Ended1.Which tool can you use to see a list of patients with referrals that need to be scheduled? Choose only ONE answer
- 232. Open Ended2.A patient will not be admitted at the time of their visit. Which option should you select on the Appointment Review form? Choose only ONE answer.
- 233. Open Ended3.Which button do you click to create a Hospital Account for a recurring series of appointments? Choose only ONE answer
- 234. Open Ended4.On which form in Registration can you enter the date of the Onset of Symptoms?
- 235. Open Ended5.True or False: When you check-in a patient, their appointment status changes to "Present".
- 236. Open Ended1.True or False: One recurring hospital account series can contain multiple hospital accounts.
- 237. Open Ended2.Which one of the following must you do to create a series of recurring appointments? Choose only ONE answer.
- 238. Open Ended3.True or False: An appointment that is part of a recurring series has "Series" listed next to it on the DAR.
- 239. Open Ended4.True or False: You can see which appointments share the same hospital account in Patient Station.
- 240. Open Ended1.You want to find the average time it takes your registrars to register patients. Which one of the following would you use?
- 241. Open Ended2.You are viewing the results of the Patient Workqueue History report. You want to change the configuration of the report and run it again. To access the report's configuration you should: Choose only ONE answer
- 242. Open Ended3.You're looking at the Productivity component on the Admission Supervisor Patient Access Dashboard. You notice that the average reg time for one day is higher than usual. How can you see the registrations that were included in the Avg Reg Time metric for a specific day? Choose only ONE answer.
- 243. Open Ended4.Which of the following can you use to find which user changed a patient's telephone number? Choose only ONE answer.
- 244. Open Ended5.True or False: Clarity reports run on the production server.
- 245. Open Ended1.True or False: When hospital billing initiates billing on an account, the account is run through claim edit checks.
- 246. Open Ended2.True or False: Hospital accounts that fail DNB checks have a status of "DNB".
- 247. Open Ended3.Which type of workqueue should you use to find and fix hospital accounts that have claims that have failed claim edit checks
- 248. Open Ended4.Hospital accounts that pass DNB checks have which hospital account status?
- 249. Open EndedMultiple Gurantor accounts can be linked to one hospital account
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