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- 1. Fill in the BlankA strong project matrix is different from a weak matrix in that _____:
- 2. Open EndedWhat organization structure is often used for small projects that require most of their work from a single department?
- 3. Open EndedWhich of these is NOT an advantage of a projectized organization? a. Shorter response time b. Enhanced project team identity c. Clear career path for professionals d. Customer focus
- 4. Open EndedAn organizational structure in which project team members are moved to alternate locations to allow them to better work with one another, and on the project in general, is called ____:
- 5. Open EndedOrganizational values guide project managers and provide them with a frame of reference. Which of the answers below is NOT an example of how values can impact project managers?
- 6. Open EndedIn which of these types of organizational cultures is it more important to get the job done than to worry about who does the work or who gets credit?
- 7. Open EndedNikhil is the project manager for a consulting company that is performing a project for a client. Which reason below best explains why it is important for him to understand the cultures of both organizations?
- 8. Open EndedThe project manager and sponsor need to act in the best interest of all of these constituencies EXCEPT: a. The project itself b. The project team c. The project management office (PMO) d. Other project stakeholders
- 9. Open EndedWhich of the four values in the PMI Code of Ethics and Professional Conduct is modeled by the behavior described as "Make decisions and act impartially?"
- 10. Open EndedWhich of these is a characteristic of all project life cycles? a. They all have four phases: Selecting & Initiating, Planning, Executing, and Closing & Realizing b. They are all predictive and plan-driven c. They involve a series of phases that need to be completed and approved before proceeding to the next phase d. They are all based on the Project Management Institute's 5 process groups
- 11. Open EndedIn which phase of the DMAIC model in Six Sigma (Define-Measure-Analyze-Improve-Control) are root causes identified and statistically proven?
- 12. Open EndedAll of these are characteristics of Agile life cycle model that distinguish it from other life cycle methodologies EXCEPT: a. Documentation is minimal early in the project but becomes progressively more complete b. Project teams plan in short bursts (generally of 1 to 4 weeks) often called sprints or iterations c. It is a plan-driven model with phases including: selecting and initiating, planning, executing, and closing and realizing benefits d. Products are defined and delivered one iteration at a time with an output that has business value successfully finished in each iteration
- 13. Open EndedWhich of these activities is NOT the responsibility of the steering team? a. Project selection and prioritization b. Sponsor selection c. Overall priority setting d. Mentor project manager, charter project
- 14. Open EndedWho is responsible for ensuring that the steering team completes its tasks?
- 15. Open EndedWhich of these is NOT one of the types of control systems that a customer and contractor should work together to set up and utilize?
- 16. Open EndedAll of the following are characteristics of a projectized organization EXCEPT: a. Coordination is the responsibility of project managers b. Focus is on the customer c. Functional managers have the majority of authority d. Decision making is streamlined
- 17. Open EndedCharacteristics of an organizational culture can have a major impact on a project's success. All of these are attributes of an organizational culture EXCEPT: a. Risk tolerance b. Motivation and reward systems c. Financial control procedures d. Code of conduct
- 18. Open Ended____ organization structures can be classified as weak, balanced, or strong depending on the relative level of influence between the functional manager and the project manager.
- 19. Open EndedA hierarchical organization where each employee has one clear superior and staff are grouped by areas of specialization and managed by a person with expertise in that area is known as a:
- 20. Fill in the BlankIn an Agile life cycle model _____.
- 21. Open EndedThe project sponsor's responsibilities during the executing stage include:
- 22. Open EndedGroup phenomena that evolve over time and include established approaches to initiating and planning projects, the acceptable means for getting the work done, and recognized decision-making authorities are referred to as:
- 23. Open EndedCustomer responsibilities on a project might include all of the following EXCEPT: a. Participate in status or kick-off meetings b. Perform the work of the project to achieve its objectives c. Review and accept project deliverables d. Advise on project requirements
- 24. Open EndedThe Chief Projects Officer's or PMO's responsibilities might include:
- 25. Open EndedPMI's Code of Ethics and Professional Conduct is a guide for project management practitioners that describes the expectations that they should hold for themselves and others. Which of these is not one of the desired behaviors and basic obligations referenced by the code of conduct?
- 26. Open EndedTrue or False: In a projectized organization the functional manager has complete, or very close to complete, power over the project team.
- 27. Open EndedTrue or False: In a functional organization workers can learn readily from others in their discipline and keep their skills sharp.
- 28. Open EndedTrue or False: In a projectized organization the project manager has extensive authority for budgets, personnel and other decision-making issues.
- 29. Open EndedTrue or False: A form of matrix organization in which the functional manager and project manager have equal amounts of power is called a weak matrix.
- 30. Open EndedTrue or False: Organizational culture consists of values, social rituals, symbols, work ethics, organizational behavior, beliefs, and practices that are shared among members of the organization and are taught to new members.
- 31. Open EndedTrue or False: If the project scope is hard to define early in the project and/or much change is expected, an Agile project management approach often works better.
- 32. Open EndedTrue or False: In "personal cultures" people display an attitude that collaboration is satisfying and stimulating.
- 33. Open EndedTrue or False: When the project sponsor and manager are determining how to create the project culture, ethics should be an important consideration.
- 34. Open EndedTrue or False: A project manager demonstrates integrity in ways that include making honest decisions, protecting people, defending core values, leading major change, showing respect, establishing a culture of honesty, and displaying total commitment to project and people.
- 35. Open EndedTrue or False: Team members on agile projects need strong direction from the sponsor and project manager.
- 36. Open EndedWhich of the following is an advantage associated with managing projects in a functional organization?
- 37. Open EndedAll of the following are advantages associated with managing projects in a projectized organization EXCEPT: a. Response times and decision making are swift. b. One boss - the project manager c. Workers know they will still have a job when they finish work on a project. d. Departmental barriers are reduced.
- 38. Open EndedWhich of the following organizational structures runs contrary to the unity of command principle - that each employee works for a single supervisor?
- 39. Open EndedWhen trying to understand a corporate culture, it is helpful to understand the types of power that are used. In "power cultures":
- 40. Open EndedSome organizational culture characteristics make project success more likely. These characteristics include all of the following EXCEPT: a. lack of appreciation for project management b. engagement of stakeholders c. collaboration to meet organizational goals d. teamwork across cultures
- 41. Fill in the BlankThe project life cycle where project teams plan in short bursts (generally of one to four weeks), often called sprints or iterations, is referred to as _________:
- 42. Open EndedIn agile projects, the individual who leads in a collaborative manner by guiding teams and removing obstacles to their progress is called the:
- 43. Open EndedWhich of the following executive roles is responsible for overall priority setting, project selection and prioritization, general guidance and encouragement?
- 44. Open EndedIn agile projects, overall planning is at a high level, and only the near-term work is planned in detail. The project work is conducted in iterations (sprints) that are normally:
- 45. Open EndedWhich of the following roles and attributes do NOT describe the core team members on a project? a. Core team members often make project decisions jointly with the project manager. b. Core team members join the project on a temporary basis to perform specific project activities as necessary. c. Core team members are the small group of people who are usually on the project from start to finish. d. Core team members may supervise the work of subject matter experts who are brought in on an as-needed basis.
- 46. Open EndedWhat is the potential downside to bringing project workers into a project too early?
- 47. Open EndedWhy is it often necessary for project managers to persuade experienced workers to be part of the project team?
- 48. Open EndedWhich of these is NOT one of the five stages of team development?
- 49. Open EndedDuring which stage of team development do team members often feel close to one another and have a good understanding of how to work together?
- 50. Open EndedPersonal values of individual team members can contribute to team performance. Which of these is NOT one of the personal values that can contribute to a high performing team? a. Understanding and acceptance of personal responsibility. b. Ability to put their own needs above those for the project. c. Willingness to consider alternative views and to change. d. High need for achievement.
- 51. Open EndedWhen teams reach a high performing level, all of the following personal rewards for team members can result, EXCEPT: a. High spirit and team morale. b. Satisfaction in project accomplishments. c. Pride in performing as an individual. d. Enjoyment of their work.
- 52. Open EndedWhen assessing project team capability, the project manager should remember that his or her responsibilities are to simultaneously support all of these three entities that are intertwined in many ways, EXCEPT: a. Chief Projects Officer (CPO) b. Parent organization c. Project d. Project team
- 53. Open EndedWhen people are arguing over a decision, it would be helpful to bring out the team charter. Which of these is NOT a reason for referring to the team charter when disagreements arise? EXCEPT: a. The team charter defines the desirable norms for how members are expected to work together on project activities. b. The team charter specifies personal behavior expectations for team members. c. The team charter defines attitudinal expectations for resolving conflict and teamwork. d. The team charter contains the project scope overview, which is used to distinguish between what the project will and will not do.
- 54. Fill in the BlankAcceptable behaviors adopted by a project team to improve working relationships, effectiveness and communication are referred to as ____________:
- 55. Open EndedUnder which circumstances might a project manager or sponsor retain the right to make a project decision?
- 56. Fill in the Blank________ power should be used by a project manager only in circumstances in which it is necessary to maintain discipline or enforce the rules.
- 57. Fill in the BlankThe collaborative style for handling conflict has a(n)____ concern for self and a(n) ______ concern for others.
- 58. Open EndedWhy is it important for project managers to have one-on-one discussions with their core team members?
- 59. Open EndedWhich one of these is NOT one of the increased challenges to working with a global or virtual team? a. Time boundaries b. Cultural diversity c. Physical dispersion d. Varied skills
- 60. Open EndedShould a virtual team also meet in person?
- 61. Open EndedTrue or False: The ideal time to on-board core team members is when the project charter is being written.
- 62. Open EndedTrue or False: All project teams progress uniformly through five stages of team development.
- 63. Open EndedTrue or False: Synergy results in a team having a collective capability that exceeds the sum of individual capabilities.
- 64. Open EndedTrue or False: The "relationship" topics within team ground rules, such as "discuss openly and protect confidentiality" and "avoid misunderstandings", should eliminate the need for the team to address how to handle conflict.
- 65. Open EndedTrue or False: A project manager understands the importance of understanding individual motives, and takes the time to ask each team member what he or she personally wants from being involved in the project.
- 66. Open EndedTrue or False: A project manager's referent power is described as persuading others based upon giving them something.
- 67. Open EndedTrue or False: The adoption of specific ground rules that specify acceptable behaviors by project team members can improve working relationships, effectiveness, and communication.
- 68. Open EndedTrue or False: When a project team member is not performing, rewards may not prove as effective as a coercive approach that threatens the team member with undesired consequences.
- 69. Open EndedTrue or False: Conflict over ideas on how to proceed with a project can lead to more creative approaches.
- 70. Open EndedTrue or False: The negotiation process involves several steps such as: preparing for negotiation; knowing your walk-away point; and working towards a common goal.
- 71. Open EndedIt is argued that project teams progress through five stages of team development. Which of the following sequences best represents this progression? a. forming, norming, storming, performing, reforming b. forming, storming, norming, performing, reforming c. forming, performing, reforming, norming, adjourning d. forming, storming, norming, performing, adjourning
- 72. Open EndedDuring which stage of team development do team members attempt to jockey for power, ask many questions and establish dubious goals?
- 73. Open EndedAgile teams require motivated members with a higher level of commitment, and agile teams have all of the following desirable traits EXCEPT: a. Question everything b. Deliver value c. Argue about everything d. Fail their way to success
- 74. Open EndedWhich two project team success factors have shown the strongest correlation to successful project performance as perceived by senior managers?
- 75. Open EndedAll of the following are among the methods project managers can use to develop individual and team capabilities EXCEPT: a. utilize coercive powers b. demonstrate personal leadership c. teach personal responsibility d. demand situational leadership
- 76. Open EndedAll of the following represent common methods for making decisions on contemporary project teams EXCEPT: a. One or two team members recommend or make the decision. b. The steering team reviews the project data and makes the decision. c. The project team votes to make the decision. d. The project manager or sponsor makes the decision.
- 77. Open EndedFrequently, project managers lack legitimate power based upon position and instead resort to persuading others based upon personal relationships. This type of power is known as:
- 78. Open EndedWhich of the following styles of handling conflict is most appropriate whenever there is enough time, trust can be established, the issue is important to both sides and buy-in is needed?
- 79. Open EndedWhich of these is NOT among the common task-related sources of project conflict? a. schedule b. technical approach c. personalities d. priorities
- 80. Open EndedAll of the following are among the steps of the negotiation process EXCEPT: a. clarify both parties' interests b. work toward a common goal c. use "good cop / bad cop" technique d. clarify and confirm agreements
- 81. Open Ended____ is the process of "confirming human resource availability and obtaining the team necessary to complete project activities".
- 82. Open EndedAll of these are stages of team development EXCEPT: a. Storming b. Adjourning c. Performing d. Learning
- 83. Fill in the Blank______ establish(es) clear expectations regarding acceptable behavior by project team members, and may cover topics such as protecting confidentiality, establishing trust and handling conflict.
- 84. Fill in the BlankThe objective of the ______ process is to improve competencies, team member interaction, and overall team environment to enhance project performance.
- 85. Open EndedAll of these are techniques for managing project conflicts EXCEPT: a. Smooth / Accommodate b. Collaborate / Problem Solve c. Withdraw / Avoid d. None of these choices are correct.
- 86. Fill in the BlankA document used to manage points of discussion or dispute that arise during projects, in order to monitor them and ensure that they are resolved and add them to lessons learned, is called a(n) _____.
- 87. Open EndedWhich of these is not a challenge of working on global and virtual teams?
- 88. Open EndedAn output of the process Develop Project Team, an evaluation of the team's success in achieving project objectives for schedule, budget and quality levels, is called team ____.
- 89. Open EndedWhich of the following steps is not part of the six-step project conflict-resolution process?
- 90. Fill in the BlankThe sources of most project conflicts can be grouped into those related to ___________ and those related to __________.
- 91. Open EndedAll of these are reasons why understanding project stakeholders is important to successful project management EXCEPT:
- 92. Open EndedWhich of these is an example of an internal stakeholder who would be impacted by the project process?
- 93. Open EndedOne of these is NOT a criterion to consider when prioritizing stakeholders:
- 94. Open EndedWhen should the relationship building between the project manage / other core team members and important stakeholders occur?
- 95. Open EndedThe old saying "What's in it for me?" describes what each stakeholder wants, and there are a number of things that can be done to build a relationship between stakeholders and the core team. Which of these is NOT one of the ways to build these relationships?
- 96. Open EndedWhich of these is NOT one of the ways to build relationships with the core team?
- 97. Open EndedOne of these is NOT an important and necessary function of communications from stakeholders:
- 98. Open EndedWhich of these is NOT a reason why effective communications to stakeholders are necessary?
- 99. Open EndedClarence and his team are working on a high profile project, and want to be sure that they are proactive about managing stakeholder expectations. What document can they refer to in order to understand their stakeholders' assumptions?
- 100. Open EndedWhat are the characteristics of "pull" communications?
- 101. Open EndedAll of these are types of project communications timing schedules EXCEPT:
- 102. Open EndedWhich of the answers below is NOT information to be contained in the communications matrix?
- 103. Fill in the BlankIt is important to capture lessons learned in a knowledge database because _____________:
- 104. Fill in the BlankThe second-to-last item on a standard project team meeting agenda is _________:
- 105. Open EndedWhich of these is NOT one of the three questions that each team member answers in an Agile standup meeting?
- 106. Open EndedTrue or False: A project manager must use effective communications to set and manage expectations of all stakeholders as well as to ensure that project work is completed properly and on time.
- 107. Open EndedTrue or False: A stakeholder is anyone who will use, will be affected by or could impact the project.
- 108. Open EndedTrue or False: Stakeholders include people who have their routines disrupted by the project.
- 109. Open EndedTrue or False: Project managers should purposefully plan and carry out relationship-building activities with stakeholders that lead to respect and trust.
- 110. Open EndedTrue or False: The communications management plan is finalized during project planning, and should only be changed through a formal change control process.
- 111. Open EndedTrue or False: Common purposes for project communications include status reporting and efforts to obtain approval of project outputs.
- 112. Open EndedTrue or False: Contemporary project communications typically include both push methods such as blogs, and pull methods such as e-mail.
- 113. Open EndedTrue or False: The plan-do-check-act (PDCA) process improvement model can be applied specifically to improving project meetings.
- 114. Open EndedTrue or False: An issue log is a document that identifies the specific issues that must be resolved before a particular project management meeting adjourns.
- 115. Open EndedTrue or False: During the Manage Communications process, project managers must continuously monitor relationships, communications, and lessons learned in order to manage stakeholder expectations.
- 116. Fill in the Blank________ is the process of the project team communicating and working with stakeholders to satisfy their needs (and additional desires, when possible), handle issues quickly and encourage active stakeholder participation throughout.
- 117. Open EndedStakeholders include all of the following people EXCEPT: a. those who provide people or resources for the project b. those who will not be impacted by the project c. those who work on the project d. those whose routines may be disrupted by the project
- 118. Open EndedWhich of these is NOT one of the three methods of communication that will be documented in a communication plan? a. Virtual methods b. Pull methods c. Push methods d. Interactive methods
- 119. Open EndedProject stakeholders can be prioritized based upon their level of power, legitimacy and urgency plus a number of additional criteria that might include:
- 120. Fill in the BlankIn the Plus-Delta method of evaluating project meetings, the "delta" column is used for team members to offer their opinion about one aspect of the meeting that ________.
- 121. Fill in the BlankA principal idea in agile is that the length of daily stand-up meetings should be ___________.
- 122. Open EndedIn order to plan for a project meeting, project managers should develop an agenda. Which of the statements below is NOT accurate with respect to a project meeting agenda? a. the project manager should assure the agenda is prepared and distributed ahead of time. b. the agenda should state the purpose of the meeting. c. the agenda should only be shared with senior management. d. the agenda should list the major topics of the meeting in the order in which they will be covered.
- 123. Fill in the BlankA situation that requires a decision to be made, but one that the team that cannot make now, usually due to needing more information or time, is called a(n) _____:
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