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- 1. Multiple Choice
Which of the following would not help salespeople create positive customer/client relations:
Ignoring objections
Providing information
Showing enthusiasm
Offering services
- 2. Multiple Choice
It is easier for employees to develop positive customer/client relations if employees understand that each customer is
a possible problem.
a unique individual.
in a hurry.
like most others.
- 3. Multiple Choice
The primary reason the business benefits when salespeople practice good customer relations is that it
segments the business's market.
prevents customer objections.
develops repeat customers.
promotes quality service.
- 4. Multiple Choice
The human relations element that contributes to success in business is
offering high-quality goods at low prices.
having an easy return policy.
offering a wide variety of merchandise.
establishing good customer/client relations.
- 5. Multiple Choice
What is a factor that affects a business's relations with its customers?
Attitude of employees
Location of suppliers
Behavior of competitors
Condition of associates
- 6. Multiple Choice
A business should strive to build and maintain positive relationships with customers/clients because the quality of these relationships
creates motives.
affects sales.
stimulates quotas.
influences benefits.
- 7. Multiple Choice
When employees strive to see things from the customer's viewpoint, it helps the business build positive customer/client relations because the employees are
accommodating.
resourceful.
empathetic.
knowledgeable.
- 8. Multiple Choice
What should you do if a customer is being difficult or demanding?
Promise to give the customer a significant discount.
Tell the customer that his/her attitude is inappropriate.
Ignore him/her, and focus on another customer.
Continue to treat him/her with courtesy and respect.
- 9. Multiple Choice
Which of the following is a true statement regarding positive customer relations:
They happen naturally.
They completely depend on technology.
They require planning and work.
Only big companies can afford them.
- 10. Multiple Choice
Aparna loved the service she received at a local boutique, so she told all of her family, friends, and coworkers about it. As a result, several of those people visited the shop. The store enjoyed a boost in sales because of
corporate culture.
etiquette.
fierce competition.
word-of-mouth promotion.
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