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- 1. Multiple-choice30 seconds5 pts
What are the steps to follow when dealing with an Error Adding Card case?
Ask the user for a screenshot of the error and locate it on the wiki.
Have the user contact their bank so we can confirm the card is active.
Check log notes, error messages, the BIN of the card and the risky list
Ask for a screenshot, find the error on Scope when trying to add the card.
- 2. Multiple-choice30 seconds5 pts
What are the requirements for a user to add a prepaid card to their account?
Must have a zip code associated with it.
Must be linked with a bank, should not have a BIN that triggers Fraud rules
There is no way to add a prepaid card on Venmo
Must have a zip code, should not have a BIN that triggers Fraud rules
- 3. Multiple-choice30 seconds5 pts
A user cannot add a card, the log note Card Rejected by Processor-Insufficient Funds is present, which wiki should use?
Error adding card
Edit Funding Source
Questions about Card Limit
Card/Bank Eligibility
- 4. Multiple-choice30 seconds5 pts
Add Card Attempt Declined by Risk followed by any reason: The card is rejected by bank and a security flag was raised
True
False
- 5. Multiple-choice30 seconds5 pts
Which macro we should use if we have the log note Add Card Attempt Declined by Risk Reason: UNKNOWN;Paypal Key Debit BIN
PPC
CCV
PPKY
RPAC
- 6. Multiple-choice30 seconds5 pts
If there are no log notes indicating what risk rules are blocking the addition of the card, what should we do?
Ask the user a screenshot of the error.
Ask the user if it’s a shared account.
Determine how many cards are on file in the profile.
Advise the user to try later.
- 7. Multiple-choice30 seconds5 pts
What should we do if the user is trying to add a card that is on file on another Venmo account.
Confirm that the card is in another account and the other person’s name.
Ask the user if it’s a shared account.
Ask the user if it’s a shared account, and if it is, use RPAC.
Confirm that the card is in another account and use SCRD.
