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Professional Development
Harley-Davidson Final Assessment
16 questions
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- Multiple ChoicePlease save your changes before editing any questions.
Is it okay to raise your voice or talk over a rider if they do it to you first?
Yes
No
- Multiple ChoicePlease save your changes before editing any questions.
The Total Amount Due on the account is $450.96 and the rider is only paying $400.96 because he does not want to pay the late fee on the account. What would the result code/dispositions be in RideLink?
CB - call back
PP - promise to pay
NA - no answer
UP - unable to pay
- Multiple ChoicePlease save your changes before editing any questions.
How can riders reduce the interest they pay?
Pay more than their monthly
Pay on their due date every month
Pay more than once a month
All the above
- Multiple ChoicePlease save your changes before editing any questions.
What stages of delinquency do we work? (choose all that apply)
Mid Stage
Late Stage
Early stage
EPD
- Multiple ChoicePlease save your changes before editing any questions.
Who are we to our Riders?
Harley Davidson Financial Services
Empereon-Constar
- Multiple ChoicePlease save your changes before editing any questions.
What pieces of information do you need to verify a rider on a typical outbound calls? (Choose all that apply)
First & Last Name
Complete Address
Telephone Number
Last four of SSN
Date of Birth
- Multiple ChoicePlease save your changes before editing any questions.
What pieces of information do you need to verify a rider on a typical inbound call?
First & Last Name
Last four of SSN
Complete Address
Date of Birth
Spouse's Name
- Multiple ChoicePlease save your changes before editing any questions.
What does a cease & desist do?
Stops communication with rider by phone
Stops communication with rider by mail
Stops communication with rider by phone and mail
None of the above
- Multiple ChoicePlease save your changes before editing any questions.
In what state is a verbal cease & desist acceptable?
Tennessee
Wisconsin
California
New York
- Multiple ChoicePlease save your changes before editing any questions.
Who is considered as an RPC?
Borrower
Co-Borrower
Authorized Third party
All of the Above
- Multiple ChoicePlease save your changes before editing any questions.
What is the best way to understand a Rider’s RFD?
Ignore the RFD
Take the first answer they give you
Offer an extension
Ask probing questions
- Multiple ChoicePlease save your changes before editing any questions.
True or False? You are allowed to set up a post-dated payment with a debit card.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
True or False? You are not allowed to set up recurring payments for the rider.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
True or False? You are allowed state that our call is an emergency or urgent.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
True or False? You are not allowed to leave message in any of the debt disclosure states.
True
False
- Multiple ChoicePlease save your changes before editing any questions.
True or False? We cannot work accounts 60+ DPD.
True
False