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- Multiple ChoicePlease save your changes before editing any questions.
What is the SOC if you wanted to add Stateside International blocking to an account?
INTLDTL
INTTTMI
INTDATA
ILDBARS
- Multiple ChoicePlease save your changes before editing any questions.
Who can suspend a line for a lost or stolen devices?
BRP
Authorized User
Unauthorized User
- Multiple ChoicePlease save your changes before editing any questions.
What accessorie/s that is needed to connect in OBD port?
SyncUp Pet Tracker
SyncUp Drive
SyncUp Tracker
Network Test Drive
- Multiple ChoicePlease save your changes before editing any questions.
Are we able to re-process an order that was already canceled an hour ago?
Yes, because it will take up to 48 hours to fully cancel an order.
Yes, If it is still not shipped to customer.
No, because canceled order cannot be re-opened.
No, it will depend on what is the order.
- Multiple ChoicePlease save your changes before editing any questions.
Payment Arrangement's can't be reset or deleted unless it's for one of the approved scenarios below:
Customer is having a medical emergency and needs to extend the PA.
Customer is explaining T-Mobile made an error and it is within 24 hours of the original arrangement, or longer, if the memos support their complaint T-Mobile made an error.
Customer made an error and calls within 24 hours to explain the PA was set for the wrong date.
Customer's account is current with no past due balance and has an active PA, work with your leadership to delete it prior to making account changes.
- Fill in the BlankPlease save your changes before editing any questions.
The customer's account is suspended and she wants to activate the lines again but, the she doesn't have enough funds to pay for at least the minimum amount. And she really needs to use the service because of an important matter, what is the last sort that we can do to help her?
- Fill in the BlankPlease save your changes before editing any questions.
BYOD devices must be unlocked by the ______ and be compatible with the network for them to be used on T-Mobile's network. Some T-Mobile services may not be available or may require additional set up to function properly.
- Fill in the BlankPlease save your changes before editing any questions.
The ______ offers discounted telecommunications service for qualified, low-income customers.
- Multiple ChoicePlease save your changes before editing any questions.
Ningning lost her device, and her device IMEI is unblocked. Can she file claim in Assurant?
Yes
No
Maybe
- Fill in the BlankPlease save your changes before editing any questions.
______ information can be used to open fraudulent credit accounts and services, hide immigration status, or conceal a criminal record.
- Multiple ChoicePlease save your changes before editing any questions.
Heeseung has a cancelled account and wants to resume it. What are the situations that can be eligible to resume a cancelled account?
Accounts that are cancelled voluntarily and the customer is wishing to resume service.
Customer's number was ported out, and wants to resume under a different number.
Customer's number is already ported out, and wants to port back to T-Mobile.
Customer is wishing to resume the account to port out the number.
- Multiple ChoicePlease save your changes before editing any questions.
______ customers have 20 days to contact us from the date they received their bill to dispute a charge.
New Mexico
New York
California
Puerto Rico
- Multiple ChoicePlease save your changes before editing any questions.
Who's eligible for HI Contract Freedom?
New T-Mobile Home Internet customers
Existing T-Mobile Home Internet customers
New T-Mobile for Business customers
Existing T-Mobile for Business customers
- Multiple ChoicePlease save your changes before editing any questions.
_____ customers have 30 days to return equipment and cancel service for a full refund on service and device costs.
Lifeline Program
Lifetime Coverage Guarantee
Lifeline Coverage Guarantee
Lifetime Program
- Multiple ChoicePlease save your changes before editing any questions.
____ gives you a free second number to help keep your primary number private. Think of it like a spam folder for your phone number.
DIGITS Scam Shield
PROXY by DIGITS
Paired DIGITS plan
PROXY