Have an account?
Skip to Content
Build your own quiz
Suggestions for you
8 questions
Show Answers
See Preview
- 1. Multiple Choice
Teamwork is important in the Hospitality industry because
•Without effective teamwork, customers won’t experience the quality service that they expect.
•Without effective teamwork, Hospitality workers can justify how much more work they do
•Without effective teamwork, customers will experience the quality service that they expect.
Without effective teamwork, Hospitality workers can ask for more money on tips
- 2. Multiple Choice
In the Hospitality industry you complete a variety of task within a single shift sometimes at the same time. This is called
Teamwork
Job elasticity
Multitasking
Standard practice
- 3. Multiple Choice
Attention to detail is important for
Writing a good resume
Providing excellent customer service
Keeping a clean uniform
Making sure you know when your breaks are
- 4. Multiple Choice
Making sure your all your duties are carried out and customers are continually served efficiently is
Time Management
Customer expectation
Multiskilling
Personal presentation
- 5. Multiple Choice
Communication skills are vital in the Hospitality industry because
No one likes a mind reader
It enhances customer service and employee relationships
It can help when translating messages
you get to understand what the customer is saying
- 6. Multiple Choice
An example of interpersonal skills is
Empathy
Patience
Tolerance
Active listening
- 7. Multiple Choice
The ability to solve problems in the Hospitality industry is an asset because
The industry is always in trouble
People need their daily puzzle
You play a lot of Sudoku
The industry is customer focused
- 8. Multiple Choice
OH&S is the responsibility of
Employers
Employees
Contract workers
Customers
- Answer choicesTagsAnswer choicesTags