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- 1. Multiple Choice
All consumers have rights when buying new goods/services from a business?
True
False
Unsure
- 2. Multiple Choice
You buy a coat, take it home and decide you don’t like it. Should you:
Take the coat back and demand a full refund
Take the coat back and demand a credit note
Check the shops returns policy and refund policy
- 3. Open Ended
Please provide all of your consumer rights
- 4. Multiple Choice
Under 1982 Consumer International’s Charter of Consumer Rights, what is exactly the basic rights?
Food and clothing
Shelter and healthcare
education, water and sanitation
- 5. Multiple Choice
Who is "consumer" according to article 1 of Law of the Republic of Uzbekistan on Protection of Consumer Rights?
An individual who buys goods and uses services for personal and family purposes with the motive of reselling the goods/services
An individual who produces goods for realization to a consumer
consumer — a citizen (physical person) who buys goods, orders to perform works or provide services for personal consumption or other purpose, not connected with profit
- 6. Multiple Choice
You buy a juicing machine in the sale, but when you get home it doesn’t work. Should you:
Take the juicing machine to the recycling centre
Take the juicing machine back to the shop and demand a full refund of the price you paid
Take the juicing machine back to the shop and demand a full refund of the price you paid or a replacement
- 7. Multiple Choice
What are the basic Four rights of consumers?
Right to safety
Right to education
Right to choice
Right to redress
Right to safety
Right to be informed
Right to choose
Right to be heard
Right to safety
Right to information
Right to healthy environment
Right to be heard
- 8. Fill in the Blank
The consumer industry in Uzbekistan is regulated by ..... (provide all government agencies and specific laws)
- 9. Multiple Choice
What is the purpose of UN GCP?
Minimally guarantee by governments that the measures will be undertaken
Provide a framework for governments to develop and strengthen consumer protection policies and legislation
None of these
- 10. Multiple Choice
Which one of the followings clearly explains Article 4 of Law on Protection of Consumer Rights of Republic of Uzbekistan?
Consumer rights in case of misrepresentation on goods and service
Information on manufacturer, trade and service rules
Basic consumer rights regarding information, safety and choice
- 11. Open Ended
Who is Who... An individual purchasing a new TV for themselves. Define and explain his role in consumerism industry?
- 12. Multiple Choice
Receive objective, truthful and understandable information, from the tourist companies: Define which right is this?
Right to safety
Right to information
Right to consumer education
- 13. Multiple Choice
You buy a new laptop. It works for a week then you experience problems turning it on. You return it to the shop, where you are asked to pay €50 to get it fixed. Do you think this is right?
Yes
No
Unsure
- 14. Multiple Choice
Which of the following rights does the tourist have as a consumer?
Right to safety
Right to choose
Right to claim
Right to free healthcare
Right to information
- 15. Multiple Choice
Which obligations does the UN GCP impose on goverments?
Physical Safety & Consumers economic interest
Redress and Education
Measures relating to food, water & pharmaceuticals
None of them
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