14 questions
What is the minimum amount of time a customer may have their service suspended?
30 days
1 month
6 months
12 months
What is the maximum amount of time a customer may have their service suspended for?
1 month
6 months
12 months
There is no limit to how long a customer may be suspended
How many times may a customer put their services on VSoS within a calendar year?
Once a year
Twice a year
Once every 6 months regardless of calendar year
Once every 12 months regardless of calendar year
If a customer has an active alarm system with another company that uses TELUS internet, what should we do?
Transfer them to SmartHome Security
Suspend all products
Suspend all products except their TELUS Internet - advise that their internet will charge full price while they are away
Have the customer cancel their services instead
True or False: PureFibre customers pay $15/mo for each service that is suspended including Pik TV
What is the minimum amount of time a customer may have their service suspended?
30 days
1 month
6 months
12 months
True or False: Adding in the Dairy comments the VSoS Start date and End date is not important because everything is under the order in CSR
True
False
True or False: As a Save attempt can I offer a customer a VSoS to a customer that doesn't have a new address where to move?
What procedure should I follow if the client is going to be out of town for a few months starting next week?
CSR> Manage Service Status > Suspend
Submit a go/PFVSOS Form
Cancel their services
Create a Casa Follow up Task and then suspend the services
What are the 5 steps of the Negotiations checklist?
1. Is 1900 ARMSTRONG ST, MERRITT in the Fibre Serving Area?
Yes
No
Is 109 UPPER CANYON DR, KELOWNA in the Fibre Serving Area?
No
Yes
What Drop Type starting with the letter "U"
What is the COID for the address: 8 POPLAR COURT OSOYOOS BC?
LTMOIJ
AYJOS
OSYOBC
OSYO