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- 1. Multiple Choice
1. Which one of the following networks supports immediate feedback?
Star Network
Vertical Network
Chain Network
Diagonal Network
- 2. Multiple Choice
this type of network has group communication:
a. Circuit Network
b. Vertical Network
c. Star Network
a. Chain Network
- 3. Multiple Choice
In this type of network the manager in the top level will be the source of information:
a. Chain Network
b. Wheel Network
c. Circuit Network
d. Star Network
- 4. Multiple Choice
1. This type of network is known as the horizontal or sideward form of a circle network:
a. Diagonal Network
b. Chain Network
c. Wheel Network
d. Circle Network
- 5. Multiple Choice
1. Rumors and gossips are considered informal in this type of communication network:
a. All Channel Network
b. Grapevine Network
Horizontal Network
d. Star Network
- 6. Multiple Choice
This type of network is called Vertical upward and downward form of communication
Chain Network
Circle Network
Diagonal Network
Vertical Network
- 7. Multiple Choice
1. Employees can have a cross-functional communication between employees at different levels of the organization:
a. Diagonal Network
b. Horizontal Network
- 8. Multiple Choice
1. Identify some ways to improve organizations communication networks:
a. Make internal information accessible
b. Share unclear mission and vision
- 9. Multiple Choice
1. _________________ is a meeting or medium where ideas and views on a particular issue can be exchanged.
a. Committees
b. Briefings
c. Forum
d. All of the above
- 10. Multiple Choice
1. _________________is an act or instance of giving precise instructions or essential information.
a. Briefing
b. Committees
a. Forum
b. None of the above
- 11. Multiple Choice
1. ____________________ can be defined as: a person or group of persons elected or appointed to perform some service or function, as to investigate, report on, or act upon a particular matter
a. Committee
b. Forum
c. Briefing
d. All of the Above
- 12. Multiple Choice
Distribute minutes as soon as possible is a part of _______________
a. Preparation
b. Follow up
c. Actual meeting
d. None of the above
- 13. Multiple Choice
1. _________________ diversity means working with people of different ages and, most importantly, generations.
a. Cultural
a. Age
a. Gender
a. All of the above
- 14. Multiple Choice
_________________ diversity means having a mix of male and female employees.
a. Cultural
b. Age
c Gender
d. All of the above
- 15. Multiple Choice
_________________ diversity is related to each person’s ethnicity and it’s usually the set of norms we get from the society we were raised in or our family’s values
a. Cultural
b Age
c. Gender
d. All of the above
- 16. Multiple Choice
One of the following is a benefits of listening to others’ opinions or views
a. Listening can waste everybody’s time
b Listening can help you diffuse conflict.
c. Other people’s ideas may not be good enough
d All of the above
- 17. Multiple Choice
. One of the following cannot be found in the communication plan
a. Target stakeholders
b. Channel of Communication
c. People who are not affected
d. Deadline/Date
e Key Messages
- 18. Multiple Choice
....................... is an outline of how you will communicate the important things to stakeholders.
a. Communication
b. Communication Plan
c. Communication Channel
d. All of the above
- 19. Multiple Choice
Ground rules create a productive environment where everyone can contribute in a meaningful way. Which one of the following option is not a Ground rule
a. Demand proper preparation
b . No side conversations
c Can use Cell phones
d All of the above
- 20. Multiple Choice
Distribution of agenda and provide supporting material in time is a part of _______ meeting.
a. Preparation
b Follow up
c. Actual meeting
d None of the above
- 21. Multiple Choice
File minutes in a place where you can easily find them is a part of ___________ meeting
a. Follow up
b. Preparation
c Actual meeting
d. All of the Above
- 22. Multiple Choice
1. Follow to the agenda, stay on time is a part of _______________ meeting
a. Preparation
b. Follow up
c. Actual meeting
d. None of the above
- 23. Multiple Choice
1. To Record detailed outcomes and agreed action plans and confirm date of next meeting before closing refers to
a. Agenda
b. Minutes
c. Team meeting
d. All of the above
- 24. Multiple Choice
1. When presenting information to a team, You are required to:
a. Introduce each other; don’t introduce yourself
b. Look interested when a colleague is speaking
c. Don’t disagree or argue with your team
d. All of the above
- 25. Multiple Choice
1. When communicating decisions to your team, you should do one of the following:
a. Provide less detail to explain your decision
b. Decide the best time and setting to deliver the news
c. Don’t do your homework or prepare for any decision
d. Neglect respect for upper management.
- 26. Multiple Choice
1. One of the following is not part of the three methods on how to interact with team members:
a. Use appropriate body language
b. Value every team member’s idea
c. Disrespect your team members
d. Schedule regular open meetings
- 27. Multiple Choice
1. One of the following is NOT part of the communication cycle:
a) Sender
b) Receiver
c) Message
d) Practice
- 28. Multiple Choice
An example of a channel of communication is ____________
a) Phone
b) Sender
c) Message
d) Receiver
- 29. Multiple Choice
1. One of the following is a Type of Communication
a) Verbal Communication
b) Planet
c) Receiver
d) Messenger
- 30. Multiple Choice
__________________________ takes place over the phone or in person (face-to-face).
a) Verbal Communication
b) Non-Verbal Communication
c) Written Communication
d) None of the above
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