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5 questions
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- 1. Multiple Choice
If the site does not open with the customer via proxy it will be ?
Cst side problem
We problem
No problem
- 2. Multiple Choice
Customer has Browsing case in All Sites, Ping Google Domain: No reply, Ping Google IP: reply the right action
Trace Customer WAN IP
Perform Flush DNS command then add DNS
- 3. Multiple Choice
Rejected logs with reason user does not exist, your action is?
Escalate to NOC
Configure with correct username
- 4. Multiple Choice
Browsing ticket in TTS with update ( Feed us with a trace from customer side ) , CCA action will be :
Re-troubleshoot
Let customer send a snapshot for Google IP trace as an attachment to us
Re-troubleshoot
- 5. Multiple Choice
CST has Browsing issue and in the same time has Congested POP the right action ?
Handle Normally
Inform him with script
Escalate Browsing case with SLA 48 WH
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