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- 1. Multiple Choice
What is a skill?
Something you are born with
Something you can develop
Something you can buy
- 2. Multiple Choice
What is a quality?
Something you are born with
Something you can develop
Something you can buy
- 3. Multiple Choice
Why do we use spreadsheets?
To create charts
To perform calculations
To stop numerical information
All of the above
- 4. Multiple Choice
Which Microsoft software do we use for word-processing?
Access
Excel
Word
Publisher
- 5. Multiple Choice
Which Microsoft software do we use for spreadsheets?
Access
Excel
Word
Publisher
- 6. Multiple Choice
Which Microsoft software do we use for databases?
Access
Excel
Word
Publisher
- 7. Multiple Choice
What do we call each box on a spreadsheet?
Box
Label
Sticker
Cell
- 8. Multiple Choice
Which of the following is NOT a cell reference?
A1
G16
7A
F12
- 9. Multiple Choice
How do we start every formula?
=
+
-
%
- 10. Multiple Choice
Which of these documents is NOT used in the recruitment process?
Mission statement
CV
Person specification
Job description
- 11. Multiple Choice
What is the definition of a person specification?
A document detailing the tasks, hours, location and salary of a role.
A document detailing the desired skills, experience and qualifications of job applicants.
A document prepared by job applicants detailing their skills, experience and qualifications.
A form created by recruiters asking the candidate a series of questions.
- 12. Multiple Choice
What is the definition of a CV?
A document detailing the tasks, hours, location and salary of a role.
A document detailing the desired skills, experience and qualifications of job applicants.
A document prepared by job applicants detailing their skills, experience and qualifications.
A form created by recruiters asking the candidate a series of questions.
- 13. Multiple Choice
What is the definition of an application form?
A document detailing the tasks, hours, location and salary of a role.
A document detailing the desired skills, experience and qualifications of job applicants.
A document prepared by job applicants detailing their skills, experience and qualifications.
A form created by recruiters asking the candidate a series of questions.
- 14. Multiple Choice
What is the definition of a job description?
A document detailing the tasks, hours, location and salary of a role.
A document detailing the desired skills, experience and qualifications of job applicants.
A document prepared by job applicants detailing their skills, experience and qualifications.
A form created by recruiters asking the candidate a series of questions.
- 15. Multiple Choice
How can we deliver good customer care?
Ask for feedback
Know our products
Be polite
All of the above
- 16. Multiple Choice
Which of the following would we NOT typically create on Microsoft Word?
Form
Table
Letter
Chart
- 17. Multiple Choice
Which tab would we use on Microsoft Word to add an image to a document?
Design
Home
Insert
References
- 18. Multiple Choice
Which tab would we use on Microsoft Word to change the margins on a document?
Design
Layout
Insert
References
- 19. Multiple Choice
Which tab would we use on Microsoft Word to change the font in a document?
Design
Layout
Insert
Home
- 20. Multiple Choice
We use Microsoft Excel to create charts.
True
False
- 21. Multiple Choice
We use Microsoft Access to create letters.
True
False
- 22. Multiple Choice
We use Microsoft Excel to make calculations.
True
False
- 23. Multiple Choice
We use Microsoft Publisher to make attractive documents.
True
False
- 24. Multiple Choice
We use Microsoft Word to record information.
True
False
- 25. Multiple Choice
We use Microsoft Powerpoint to create handouts for events.
True
False
- 26. Multiple Choice
When beginning a letter with 'Dear Sir/Madam', we should end it with...
Yours sincerely
Yours faithfully
- 27. Multiple Choice
When beginning a letter with 'Dear Mr Smith' we should end it with...
Yours sincerely
Yours faithfully
- 28. Multiple Choice
Having a clear desk policy is a method of securing what?
People
Information
Property
- 29. Multiple Choice
Having staff uniforms is a method of securing what?
People
Information
Property
- 30. Multiple Choice
Having a company website allows a business to do what?
Provide directions to the business
Provide additional details about products
Include an FAQ section
All of the above
- 31. Multiple Choice
E-mail allows for a record of communication.
True
False
- 32. Multiple Choice
Which of the following is NOT a task/duty of an admin assistant?
Answering the telephone
Producing business documents
Cleaning desks
Updating and maintaining a filing system
- 33. Multiple Choice
Having clear communication skills is important because...
It means colleagues feel comfortable talking to you.
It allows you to clarify exactly what is expected in a task.
It means you will get tasks done more efficiently.
- 34. Multiple Choice
Which of the following is NOT typically a skill or quality of an admin assistant?
Polite
Good ICT skills
Good communication skills
Risk-taker
- 35. Multiple Choice
Good customer service means that...
Customers will not return to the business.
Customers will not recommend the business to other people.
More staff will leave the business.
Customers will return to the business.
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